My husband and I stayed here for five nights in April with our baby. We stayed in one of the suites located in the back building not connected to the rest of the hotel. I was very disappointed with the room and service. Our room was only cleaned twice during our stay and neither was a good clean. To be fair, one of the days they didn't clean was Easter, and they had signs out stating housekeeping would not service any rooms that day. However, the other days I can only guess they didn't clean because we had left our room too late in the morning (10 am) and they never came back.
Towels were not replaced and the trash can we were using to put our sons soiled diapers in was not emptied. The room felt seedy - the sofa was old and worn as were the carpets. The bathroom was gross - tile grout was filthy and the shower needed a good scrubbing. The pool is nice, but that's about the only good thing I can say after this trip. We have stayed here several other times over the past seven years (though never in this building) and had always been happy. After this trip we won't stay here again.
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- Also Known As:
- Point Plaza Hotel Newport News
- Point Plaza Hotel And Conference