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Reviewed May 17, 2011

Visited in September 2010 - quite impressed. Very smart hotel with a warm welcome and glass of Madeira wine at the reception welcome.

Spotless rooms with nice sea views. Excellent food at breakfast and dinner with ample choices.

evening "entertainment" is dire do take a good book! Nice clean pool areas and some lovely excursions too.

A good holiday in a quality hotel. Difficult to fault!

  • Stayed: September 2010, travelled as a couple
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4  Thank tinribs46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 17, 2011

We have just returned from a ten day stay in Riu Palace and would highly recommend this hotel. At first glance is seemed huge but the great staff made our stay very relaxing. Rooms are spacious, all with balconies and most overlooking the sea. It is a bit off the beaten track but there is a courtesy bus to and from Funchal several times a day. Also the local bus service is cheap with a bus stop just outside of the hotel, hotel reception provided a timetable. Taxis are plentiful but we found them a bit pricey because we needed a six seater.

We stayed on a half board basis and the choice of food was amazing at both breakfast and dinner, it was a delight to visit the restaurant because of the excellent service by the very friendly staff. The poolside snack bar is also excellent.

The pool area is very well kept with no shortage of sunbeds with cushions/umbrellas and both pools are very clean. The local promenade can be reached from the pool area and turning right brings you to some local restaurants and shops but there are quite a few steps to climb. The hotel shop was a bit limited but the hotel next door has a good shop for basic supplies.

Entertainment in the evening was enjoyable with singers, dancers, a group to dance to and even a parrot show! The entertainment lounge was large so there was always plenty of seating but drinks were a bit expensive.

The biggest asset to this hotel is the wonderful staff, in all areas of the hotel they were friendly, funny, very helpful and genuinely cared for the wellbeing of the guests. They made our stay most enjoyable. A lot of guests had returned many times because of the friendly atmosphere within the hotel as well as the excellent facilities.

  • Stayed: May 2011, travelled with friends
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6  Thank EddieWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 12, 2011

We have just returned home from a fantastic holiday at the Riu Palace. It was our second stay within a year and looking to return again in the near future. My husband and I enjoy a high standard throughout which this hotel provides at all times. We upgraded to sea view with balcony on arrival with no problem. The hotel is always pristine clean (and I'm fussy) from reception to pools and restaurant. The food always a good choice at breakfast and dinner if not always hot. Table service is first class, you will not be disappointed. The Pool area is quiet with no music booming out just the sound of the sea gently lapping. Transport to Funchal is provided several times a day and well worth the visit. From experience the weather is unpredictable so an umbrella would be my tip.

Room Tip: Sea views are best
  • Stayed: May 2011, travelled as a couple
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6  Thank spendhavefun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 4, 2011

This is a lovely hotel.

I was slighty worried when I read the reviews as there were mixed opinions.

I found this hotel to be extremly well run. Full of attentive staff who are only too happy to help.

Our room was very clean and serviced quickly and efficiently.

Food was plentiful and good quality

Pool area had a lot of available sun loungers and staff were on hand to provide drinks if required.

If you are looking to get away from it all this is the place for you. There is not a great deal around the hotel but a few bars and a local spa shop for water and wine etc.

There is a free coach to Funchal if needed and this was daily.

  • Stayed: April 2011, travelled as a couple
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7  Thank CB0761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2011

This review covers three holidays because Trip Advisor rules prevent a hotel being reviewed again until 3 months have elapsed. We went to the Riu Palace in January, February and April, a total of 6 weeks in this hotel. As the other reviews say the staff and food are good but it is a little remote. An excellent free bus service into Funchal is provided which we made full use of. Madeira is a very green island because it has a very wet climate. Take an umbrella. A previous reviewer complained about a vinyl undersheet spoiling their rest, we agree and simply took it off and the maid made the bed daily without it. The reason this hotel isn't a great one is because it falls down in two areas, security and application of rules. During our April stay my partner caught local teenagers stealing from around the pool. He had watched them come in the rear entrance using the 3 figure combination which they knew. The security at the rear is pathetic and needs beefing up with cameras and a more robust entrance system. The other hotel failing is the control of the gym. No one is in attendance and rules about under 16 year olds being forbidden are ignored. A gym is not a child's playground. I saw one child who was unable to make one machine work properly furiously kicking it. On each of our 3 stays there were problems with children in the gym. Even so I would recommend the hotel to you.

  • Stayed: April 2011, travelled as a couple
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4  Thank stevens1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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