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Reviewed September 13, 2017

I went in there with my son, not knowing that it was an adult only hotel. We only walked through the lobby when the incredibly rude lady at reception started yelling at me in German. She yelled 'hallo' at me multiple times and then asked in German where do I come from, which is absolutely non of her business. I told her I don't speak German because I was tired of her tone with me. Since she didn't speak English she could only say, 'no kinder'. I may have been there this time with a kid, but it could be that the next time I go to Mallorca I go without him. 100% sure I would never stay in a hotel with such rude staff.

  • Stayed: September 2017, travelled with family
    • Service
Thank kpcm2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Regana, responded to this reviewResponded September 19, 2017

Good afternoon,

Thank you for sharing your opinion with us.

We would like to inform you that at the reception, our staff have to control the people who enter in our hotel, and you and your son were not our guests and came in without asking. This measure is a safety measure, so we need to ask to everybody, especially when there is a children because our hotel in only for adults.

We are very sorry if you feel offended, our intention was to follow the hotel rules.

Best regards,

HSM Regana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2018 via mobile
Google Translation

Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2018
Google Translation

Room Tip: Choisir au moins la vue latérale ou front de mer.
Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4409, Director de Relaciones con Clientes at HSM Regana, responded to this reviewResponded September 14, 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2018
Google Translation

Stayed: August 2018, travelled as a couple
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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