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All reviews red level royal suite private beach bali beds pool service nespresso machine puerto portals a short taxi ride five star hotel sea view small cove palma bay infinity pool wonderful hotel peace and quiet hotel grounds relaxing break
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Reviewed August 14, 2018 via mobile

The old adage of you get what you pay for really is true, yes 5 star accommodation is a luxury but boy does this hotel deliver. The whole experience has been wonderful with a room and view to die for, spectacular pool and sun bathing areas and an atmosphere of tranquil quality.

Stayed: August 2018, travelled as a couple
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther V, Director de Relaciones con Clientes at Gran Melia de Mar, responded to this reviewResponded August 15, 2018

Dear Steve C,

We are very glad to see that you have had a wonderful time in our hotel.

It means a recognition for our work and gives us the motivation to continuously improving. As a member of The Leading Hotels of the World, the hotel continuously strives to meet our guest´s needs and expectation.

Thank you very much for sharing you experience.

Waiting to welcome you back in the nearest future!

Esther Villanueva,
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 13, 2018 via mobile

This is our third Melia experience and it lived up to our expectations. The staff are so friendly and the hotel is in the loveliest location. The service can be slow but that is mostly due to the hotel only opening seasonally so the staff are less experienced than in somewhere like Madrid. You will love the pools and beach. There are plenty of sun beds and happily most people obey the no reserving of beds request so it all runs well. Being an adults only hotel makes for a very relaxing environment. I would return tomorrow but for a bad car rental experience, a Ryanair flight delay of 8 hours and you can’t reserve a taxi. These issues are Mallorca issues and not the hotels.

Stayed: August 2018, travelled as a couple
Thank Fbfol14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther V, Director de Relaciones con Clientes at Gran Melia de Mar, responded to this reviewResponded August 14, 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Gran Melia de Mar.

It is always a pleasure to receive positive feedback from our guests because our principal aim is provide you with the best of our attention to make your stay an unforgettable memory.

We will be delighted to host you back among us!

Kind Regards,

Esther Villanueva
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2018 via mobile

We are 5 stars hotels frequent travellers. Only 2 stars for standard and 5 stars for RED LEVEL. Fabulous and personal approach in red level but disaster in the standard area.
Lady in red dress in red level works really
hard and is amazingly welcoming. Standard front desk requires immediate retraining ( management with confrontational approach, no naming names).
Miscommunications between front and room service.
48 hours wait for the correct bottle of wine !!!
Great location(photos)fabulous surrounds and efficient room cleaning service.
Kitchen - back of the house requires immediate attention. 1 hour for simple order of two sushi rolls( looks like no maki rolls, no sticky rice look photos) burgers and spring rolls is too long once you paying €800 for the night.(photos)
Great personalised bar service in downstairs Amaro. Thank you. Shall you require references or employment in the United States or London please contact direct.
Amazing direct approach by pool area manager - thank you.
Ants problem (photos) big issue in the room as well as in the pool area !!!
Wrong items on the final bill produced by the front desk !!!
Overall, we relocated to another hotel in the area regardless of friends and fellow companions staying in Melia.

Stayed: August 2018
Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther V, Director de Relaciones con Clientes at Gran Melia de Mar, responded to this reviewResponded August 13, 2018

Dear Guest,

First of all, I would like to thank you for taking the time to post your review of Gran Meliá de Mar on Tripadvisor.

We appreciate your comments regarding your stay at the Gran Melia de Mar, and we are terribly sorry that your stay with us was not as pleasant as we wished due to the service received, please note that this are isolated issues and we will appreciate if you may contact us next time you come to Mallorca, in order to provide you with the best of our attentions.

Looking forward to welcome you back to the Gran Meliá de Mar, I remain at you complete disposal.

With best regards,

Esther Villanueva
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018

We normally stay at Gran Melia Victoria but this year tried Gran Melia De Mar. We loved it! We booked 7 nights but stayed an extra night because we were having such a good time. Facilities, privacy, comfort, choice of restaurants, brilliant terraces and outdoor spaces for pool fun, spa, other spaces for peace, the lovely private beach and great friendly staff......highly recommended! Rooms lovely and bright with sea view and private terrace. Breakfast is simply unbelievable.....2 full rooms of choice with egg station and outdoor seating in the morning Sun. Infinity pool .. have now spotted it in current tripadvisor tv adverts! We didn't want to leave ... it was the most relaxing hotel....right on the coast. We are planning to go back next year to celebrate our 25th wedding anniversary. Go!

Stayed: May 2018
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther V, Director de Relaciones con Clientes at Gran Melia de Mar, responded to this reviewResponded August 13, 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Gran Melia de Mar.

It is a great pleasure to know that you have enjoyed your stay with us and that our staff and location met your expectations.

We hope to welcome you back next year and celebrate with you your 25th wedding anniversary!

Warm regards,

Esther Villanueva
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 9, 2018 via mobile

Lovely setting , apart from I’ve just been served uncooked prawns with chicken , when challenged , was greeted with blank faces , and then had to wait 15 minutes for a replacement main course while my wife’s dinner grew cold , No apology!
Leading hotel of the world No , food poisoning YES !

Stayed: August 2018, travelled as a couple
Thank Boaz63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther V, Director de Relaciones con Clientes at Gran Melia de Mar, responded to this reviewResponded August 13, 2018

Dear Guest,

First of all, thank you for choosing Gran Meliá de Mar during your vacations.

Our principal aim is the full satisfaction of our guests. For these reason, please, let me inform you that we always take a good note of the comments we receive and do our best to improve every day.

Looking forward to welcome you back.

With best regards,

Esther Villanueva
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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