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All reviews swim up bar pool area lovely hotel close to the airport air con on the small side steam room half board different theme bars and restaurants large terrace spa facilities breakfast and dinner the bus sea view bar staff plenty of variety
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Reviewed August 29, 2017 via mobile

The hotel is the epitome of what an outstanding hotel should aspire to.
From the moment you arrive at entrance your are greeted with staff who are happy in their work.
Nothing is too much trouble. They are professionals in every aspect. The facilities are beyond reproach, clean and tidy. The pools, rooms, bars and restaurants are great. The food is a gourmet's delight.
Go there and enjoy.

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSHotels, Leiter Gästebetreuung at Hotel JS Palma Stay, responded to this reviewResponded August 31, 2017

Dear Guest,
what a fantastic review – thank you so much!
We are so pleased you found our staff friendly and that you enjoyed our facilities and varied food offer. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need!
We are very happy to read you enjoyed your stay with us.We thank you sincerely for taking the time and the trouble to write those kind words. We really appreciate this.
We look forward to welcoming you back to our JS Palma Stay Hotel in the not too distant future.
Sincerely yours, the entire JS Palma Stay Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2017

What a fantastic hotel!... Had a great time here...
Thanks to all the staff who were so friendly and professional... A special mention to Gobernanta Raquel and Camarera Noelia (Y todos las camareras) for their excellent service and immaculately clean rooms.... Gracias por todo ustedes, muy lindo y me encantaría volver un día. Con mucho amor, Andy xxxxx

Date of stay: August 2017
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSHotels, Leiter Gästebetreuung at Hotel JS Palma Stay, responded to this reviewResponded August 29, 2017

Dear Guest,
thank you so much for your charming review. It is very rewarding for all the team to receive such feedback and praise.
Your review serves as a great motivator to the team and will help other travellers make an informed choice on their accommodation on Mallorca.
Our staff takes great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback as yours. We are thrilled that you found them to be helpful and caring. We shall ensure that all of your kind comments and praise are passed on to the team and that their service is duly recognized.
We are pleased to read that you had enjoyed every minute of your stay with us and we hope to welcome you back very soon.
Very best regards from the entire Team, JS Palma Stay

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Reviewed August 28, 2017 via mobile

We just back from 7 nights at JS Palma Stay and we had the best time ever. We had a little problem with our room when arrived but it wasn't hotel fault, long story short next day our lovely room with large terrace with sun beds and view over Palma was ready :) extremely clean, modern and big enough for 2 people. What a great surprise was when we found out that we get a bottle of champagne at the dinner as an apology from the hotel, little gesture makes us smile for the rest of the night. Thank you :)
Lovely and always helpful staff, we can't thank them enough for hard work to make our holiday even more special.
Hotel is only few minutes away from the airport which is great and sound of flying planes didn't bother us at all.
We used gym and spa every single day and early morning swim in inside pool was just delightful.
Food was amazing and delicious ! I'm a bit fussy person but can't complain. Kitchen offers a variety of food, always something for everyone.
Can Pastilla is a quiet, little town with great restaurants and shops so perfect place to relax. We always walked at night along the beach to El Arenal which is more louder and busy.
We rent a car for 4 days so we visit Alcudia, Port de Pollenca, Cap Formentor ( breathtaking view!!!), Curvas del Drach, we drove to Soller and we took an old fashion train to Port de Soller which was super fun and of course we visit Palma and famous cathedral. We took a catamaran boat trip at sunset with diving to crystal clear water, food, drinks and great party on the way back.
We can't wait to be back to Majorca and lovely hotel Palma Stay :) we miss you already.

Date of stay: August 2017
2  Thank Agnieszka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSHotels, Leiter Gästebetreuung at Hotel JS Palma Stay, responded to this reviewResponded August 29, 2017

Dear Guest,
what a fantastic review – thank you so much! We are so pleased you found the staff friendly and enjoyed our facilities. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need!
We are very proud of our Hotel and the team that works here, so it is a pleasure to receive such positive feedback from our guests. We work very hard to ensure our guests have a wonderful time here and we are pleased that you too have enjoyed your experience with us.
We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future.
Sunny regards from the entire team, JS Palma Stay

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Reviewed August 24, 2017 via mobile

We booked the Hotel through Hotels.com and pictures looked nice,reviews were good so we went for it.
We arrived and there's nothing wrong with the hotel except the fact that when we checked in we felt everything but welcomed,maybe it's a bit dramatic but that's not how you want to be treated as your holidays kick off!
Rooms are quite small but extremely clean,breakfast is very good and the staff there is very kind especially Adelina.
Bar staff is really kind and makes you feel home,thanks Antonio!!!The swimming pool is way too small for the hotel capacity and that's disappointing.
Conclusion is that the front desk staff,pool and the area around it could be better for the price you pay.
I will hold a good memory of my stay,but We just booked to come back to Mallorca late September and I won't be returning here.

Date of stay: August 2017
Trip type: Travelled as a couple
2  Thank N9141TMfabriziob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSHotels, Leiter Gästebetreuung at Hotel JS Palma Stay, responded to this reviewResponded August 25, 2017

Dear Guest,
before anything else, we would like to thank you not only for choosing our hotel JS Palma Stay for your holiday, but also for taking the time and making the effort to write your comments.
Naturally we are terribly disappointed that our staff member at the reception did not demonstrate the usual level of hospitality which we pride ourselves with. We have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel.
We are also very sorry that some parts of our hotel’s equipment did not meet your expectations, and we would like to offer our sincerest apology.
We are truly honoured that you chose to stay with us and wish you all the best.
Sunny wishes, the entire Team of JS Palma Stay

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Reviewed August 23, 2017 via mobile

My wife and I have recently returned from a 4-night break at JS Palma Stay and have no regrets at all about choosing this hotel.

The hotel is literally 5 minutes from the airport terminal - we opted to skip our coach transfer and get a taxi, although at €15 it was more expensive than I'd expected.

On our arrival (at 1pm) the room wasn't quite ready but we checked in with very helpful staff and put our cases in the locker and had a quick lunch.

The hotel is split into two blocks and we were in the northern one in a standard room facing the road. The room was very modern, fairly compact but with enough storage and a good shower room with a nice powerful shower.

Only minor grumble was that our double room was two single beds pushed together with separate sheets, but they were comfy with two good pillows. Air conditioning was good and room was comfortably chilled during the night. There was a small balcony with a couple of chairs but to be honest we didn't use it. Also a small fridge for waters etc.

The pool area was very pleasant with two separate pools and a swim up bar (drinks here are just signed for and added to the room bill). Sun beds were comfy with good parasols but as many reviews have said, not quite enough to go round. That said there are also a couple of roof terraces with sun beds near the pool too. There are notices saying sunbeds cannot be reserved and towels laid before 9am will be removed. But this didn't happen and virtually all sunbeds were reserved by 830 with the best ones done by 730.

The airport noise is noticeable with flights taking off every 90 seconds in chunks several times a day. But you get used to it quickly, and it's not audible at all once you're inside.

The food was superb throughout - we opted for half board at only €5 more than B&B for 4 nights. The dinner was buffet style but changed each night and was very high quality for a 4* med hotel. When we were there the themed evenings were Fish, Spanish, Italian, South American and Healthy. Loads to choose from and a good range of stuff cooked fresh to order each night.

Breakfast was equally good with lots of choice, fresh eggs and omelettes as well as continental and English stuff.

The bar does good snacks for lunch with excellent triple decker cheese and ham toasties for just €6 euro. A large beer (estrella) is €3.30, a coke €2.20 and a G&T €5.90 with Gordon's (€9 for the premium stuff). Decent range of cocktails for about €6-8...

The spa looked excellent but we didn't use it other than to have a shower and get changed on our last day.

The hotel is just a 2-minute walk from the beach, restaurant and shops although beach was a bit busy. We didn't try any of the restaurants, despite it being our intention, as the hotel food was so good.

There's a nice walk along the boardwalk towards Palma and under the flight path, but the main resort in the opposite direction is typical concrete Mallorca (once further than 800 yards from hotel)

All in all the hotel surpassed our expectations, the staff were all fantastic and it was a lovely relaxing break

Highly recommended!

Date of stay: August 2017
Trip type: Travelled as a couple
4  Thank Kaspars_Off
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSHotels, Leiter Gästebetreuung at Hotel JS Palma Stay, responded to this reviewResponded August 24, 2017

Dear Guest,
we would like to thank you sincerely for taking the time and the trouble to write those kind words. We really appreciate this.
Your review serves as a great motivation for the team and will help other travellers make an informed choice as to their accommodation. Thank you!
We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for our customers in order to keep them satisfied.
We hope to be able to welcome you back here soon.
Sunny wishes, JS Palma Stay

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