Funny bathroom and toilet, room was nice, only little minus is toilet, i need better privasy there! Area in nice and lovely pools. Food was exelent, we all eat too much. Best restaurant was buffee, second sushi ala carte.More
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Funny bathroom and toilet, room was nice, only little minus is toilet, i need better privasy there! Area in nice and lovely pools. Food was exelent, we all eat too much. Best restaurant was buffee, second sushi ala carte.MoreShow less
Thank you for your feedback! We are happy to know that you were satisfied with the hotel, especially with the food.
In regards to the Smart Luxury concept, we would like to let you know that it is all about maximizing spaciousness and liberty in a high standard environment.
We went the 3 of us: My 2 and a half year old daughter, my husband and I- and it was fantastic!
We chose all inclusive. So yes, the food is great, facilities, activities for children, variety of restaurants to choose from... but mainly what did the vacation for us was the fact that the staff were amazing. Everything is really easy going with a real “can do” attitude. Tamara, one of the managers was absolutely lovely. The members of the kids club: Risto, Julie and Einar made it a very special experience for us as they are so great with kids, attentive & funny.
Romina, the fitness club manager and entertainer made it an unforgettable vacation where I actually trained 2 hours a day (which I NEVER do in real life). She has a shiny personality and she is a true professional.
We really had the best time... Thank you guys!
It is such a pleasure to hear that our staff made a great impression on you. Thank you for taking the time to give us your feedback and feel free to call us with any questions regarding your next visit.
What a perfect hotel.
Rooms are large, clean, cool with air con on.
Pool area & pool is clean.
Restaurants very clean.
Maybe the restaurants are slightly over priced & the food can get a bit boring however the hotel is just a minute walk to the centre of Port Alcúdia where there’s a mixer of restaurants.
One thing to say, the whole place apart from the pool area is tiled & when wet is very slippery under foot.
Well done to all the staff & management keeping this place clean & friendly.
Thanks, we will be back
We thank you for your comments regarding our services and facilities. We are sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction.
While looking forward to welcoming you back to Zafiro Palace Alcudia, we assure you of our best services as always.
Thank you again!
Perfect location, near the habour, the beach not far from oldtown.
spaciuos and clean room , beautiful and big garden with10 outdoor and 2 indoor swimmingpools . 6-7 restaurants altmost you need is the hotel.strongly recommeded
Thank you for letting us know how perfect your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced.
My best friend and I were staying at the Zafiro Palace for four nights. We really enjoyed the place and the food! (the food is amazing and there is something for everyones taste) Every time we went for breakfast or dinner, the staff was soo welcoming and helpful! They were always friendly and smiling. Same for the staff at the reception.
One thing that wasn‘t as good was that our room was facing a parking space and it was noisy at some points. (but it wasn‘t that bad)
We were travelling by car so we could reach basically every part of the island without any problems.
Overall the stay was really nice and i can recommend the hotel (eventhough I was staying with my best friend) especially for couples and families, as there is a 18+ pool and daybeds and a large pool for kids with a water playground.
Thank you so much for choosing our hotel for your friends trip to Mallorca.
I am so happy to hear that our front desk and also restaurant staff was able to make you feel so welcome! I love it when guests recognize our staff in this way.
They truly are the heart and soul of this operation, and they are more than happy to serve our guests!
Again, thank you very much for your kind words, and we hope to see you again soon!
We had a fantastic stay at the Zafiro Palace Alcudia at the end of Sep with our 14 month old! Amazing hotel and definitely worthy of its 5* status!! The rooms are spacious and luxurious (and have laminate flooring as apposed to hard marble or tiles which was perfect for a crawling/newly walking toddler!). We stayed in a pool view suite and there was plenty of room for him to romp around in the room and play and the balcony is a lovely size and safe for the baby too. The rest of of the hotel is lush and there are so many pools that it never felt crowded and you could always get a bed at any point in the day. The hotel is so geared up for families - the splash pool is fab and our baby loved it!
The hotel is in a great location and is only a very short walk to the shops, beach and harbour front. The beach here is amazing and again very family friendly.
The staff at the hotel were all lovely and the food was excellent! Lots of choice for breakfast and evening meal in the buffet restaurant and the al a cart restaurants are really nice and the food amazing - especially the Japanese restaurant!! The only one criticism I have of this hotel is that the drinks, especially in the bar are very expensive!! Other than that the hotel is amazing and would highly recommend it to any family traveling with children. We will absolutely be returning!
Thank you for taking the time to write this lovely review.
We are so pleased that you found the setting and the the efforts of our staff to be so memorable.
We are also happy to learn that you were impressed with our food, specially the Japonese restaurant and also mention the nice room and the good location.
Hope to see you next year!