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“Great place for a relaxing holiday ”
Review of Anfi Emerald Club

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Anfi Emerald Club
Ranked #5 of 7 Hotels in Arguineguin
Certificate of Excellence
Reviewed 13 December 2017 via mobile

Great views (see photos) over the golf course and the sea from all of the apartments. We have been here a few times and it's usually fairly quiet. Not sure why as it's very nice and has a great golf course.

Stayed: December 2017, travelled as a couple
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 134 reviews

Reviewed 23 November 2017 via mobile

We stayed in the anfi emerald for a week with my boyfriend. The apartment was night and very spacious. The jacuzzi bathtub in the master bedroom was very enjoyable.

The balcony has lovely views over the resort and out to the sea.

It was the perfect place for a relaxing week in the sun.

Stayed: November 2017, travelled as a couple
Thank sunshinesmiler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Love anfi emerald, grandchildren couldn't stay out of the pool, staff are amazing as is the restaurant and all the amenities. The whole place was clean and the grounds men worked wonders. The pool staff are amazing, watching all the kids and moving if they saw the slightest thing. The cleaning staff were great happy and welcoming and as with all housekeeping you knew the did there jobs but very really see them. Reception were always on hand to help and every member of staff were very happy to chat and help in any way they could. Can't wait to return x

Stayed: October 2017, travelled with family
1  Thank Jewels49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

We own the 3 bed penthouse suite 101 in emerald club. Facilities in the apartment are first class, three bathrooms, 2 en-suite and a fully fitted kitchen. We had a hot tub on the balcony which overlooked the pool area and the golf course.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank TONY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

We stayed in a 3 bed penthouse suite in the emerald club. Facilities in the apartment are first class, three bathrooms, 2 en-suite and a fully fitted kitchen. We had a hot tub on the balcony which overlooked the pool area and the golf course. A great location for a holiday.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank garp_kaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017 via mobile

We loved Anfi , but the romance is in turmoil . Emerald Club is the only club left that is remotely 5* .
But even here the downward spiral has set in. The facilities are lovely but look closer and the faults are there .
Our apartment could have been cleaner and some of the fixtures already need to be replaced ..... but they won’t be if you compare with the other Anfi complex down the road .
There is no proper beach as promised or a marina and shopping complex . In my lifetime I don’t see this promise ever being fulfilled .
If you stay here you need a car because the site supermarket is too small and there is just one restaurant .
Please Anfi get the staff to smile more again , gone are the days when every member of staff spoke to you when they passed you etc.
The arrogance of Anfi is breeding contempt people will not continue investing in you if you don’t start giving back .

Stayed: October 2017, travelled as a couple
3  Thank 66JLS66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

We own a penthouse week at Anfi Emerald and have been coming here on and off for a number of years. It's been 18 months since our last visit and I have to say it was ever so slightly disappointing compared to previous holidays.

Let me start off by saying you can't fault the level of service you receive, from being picked up from the airport to the front of house reception staff, nothing is too much trouble and always happy to help, from booking taxis or making restaurant reservations it's always with a smile, professional and personable all the time.

The location of the apartments are amazing, the views are incredible, the grounds around the complex are very well maintained. The pools are lovely, and nice to see new seating areas and updated furniture this return visit.

This is a lovely place to get away and chill in pure luxury.

So why the disappointment, well in this luxury paradise we call our second home, on this visit Anfi you dropped the ball. First off the smell, what was with the constant smell of sewage especially in the mornings, we have never had this before, every day was the same.

Our penthouse was on the 10th floor and to be honest it was looking a little tired, air con in the main bedroom only worked at 70%. Cracks in some of the walls, fixtures in the bathroom loose. The level of cleaning wasn't great this time, the maids seemed overwhelmed and stressed.

The above are not major points when you take everything in consideration, and it's not that I am trying to be picky it's just we noticed a big drop in standards in certain areas which we found disappointing compared to previous visits.

However, my biggest issue was with the restaurant, this has never been the best place to eat but it has got worse. It has a captive market, so perhaps it's felt it doesn't have to try too hard, but this visit it was really bad, let me give you a few examples. 4 prawns in the prawn pasta (ordered this 3 times and the same each time) for €10 I expect more, cheap frozen burgers, is it really difficult to cook a fresh burger. Over cooked tasteless pizzas, and stodgy risottos.

It's been the same lunch and dinner menu for as long as I can remember coming to Anfi, this time you can tell they are trying to save costs by cutting back on more expensive ingredients, remember we have eaten from the same menu for the last 5 years I know exactly what it was like before.

Less waiting staff this time which didn't help, especially when we waited over an hour between our starters and main course, not ideal and no apology. And talking of waiters, except for one all the others were just miserable. La Cascada needs a total overhaul, it just doesn't fit into the quality or ambiance of the hotel. As I say it's never been great but now it's just awful, very poor value for money. Unless you want to get into a taxi you have no other choice if you want to eat out.

We love Anfi, it's home from home, in our stressed out lives one week away in pure paradise is exactly what we need, hopefully Anfi will read this note an decide to take action. I'm very happy to take a call from you and discuss further.

As I said in my title, so good and yet so poor at the same time.

Stayed: October 2017, travelled with family
1  Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Anfi Emerald Club

Address: Barranco del Lechugal | Valle de Tauro, 35138 Arguineguin, Mogan, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Mogan > Arguineguin
Hotel Style:
Ranked #5 of 7 Hotels in Arguineguin
Price Range: $360 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Anfi Emerald Club 3.5*
Number of rooms: 44
Reservation Options:
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Also Known As:
Anfi Emerald Club Gran Canaria/Arguineguin

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