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“warm friendly atmosphere”
Review of The lord nelson

The lord nelson
Reviewed March 25, 2015

really nice warm friendly atmosphere. attention to detail, went above and beyond what would expect. food order was taken at the table, drinks service and not a long wait. we did book, glad as the restaurant area was quite busy. kids had clean plates. given sweet packet by the landlord - nice little touch! would recommend

1  Thank Ilikeitere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed October 20, 2014

We were on our way there, up the m6, with about 20 mins to go, when the landlady rang and said they had double booked our room so we had no booking that night! She apologised and offered to find us an alternative at her expense. We waited but she didn't ring back. As we were getting closer we needed to know where we were going. We rang her but she said the hotel in question hadn't answered their phone. She couldn't do more as they were busy and she had a pub to run! We found the hotel she had mentioned but they were fully booked that night. The did try to find us a room elsewhere but had no luck as there was something going on in the area and most hotels were booked!
We decided to meet up with our friends at the restaurant and see what unfolded. The staff at the restaurant kindly found us a room but it was some distance away and involved a £20 taxi ride. Obviously we then needed a taxi back to our car in the morning. I emailed the Lord Nelson to explain about our extra expense which I felt she should have recompensed us for. (The new hotel was more expensive too) but I have yet to hear.
I felt really let down and the evening was initially spoilt by her poor service.

3  Thank chrisbCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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