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All reviews the main house lovely grounds wedding venue bar menu wedding reception good size sunday night wedding breakfast weekend break buffet style tea and coffee cooked breakfast venues surrey
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Reviewed March 19, 2016

We visited Gorse Hill for a couple's Friday night dinner B&B short break. We are a bit biased because we had our wedding reception at this hotel numerous years ago and so have very fond memories.

The main house is beautiful and that is also where the restaurant is. We had a set menu dinner as part of the short break deal that we were on, the food was ok. The staff were extremely friendly and welcoming, however the house is looking a bit shabby in places, I think the cleanliness and attention to detail could be improved. For example, carpets seemed grubby, stained curtains, dog-eared menus.

We stayed in a basic room in the Courtyard, the rooms in main mansion are nicer and more expensive. The courtyard room was very basic and quite small. De Vere are very mean with toiletries!!

Breakfast the next day was a buffet affair, although you could order eggs cooked fresh. On the whole the breakfast was really good.

Room tip: in mansion
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jools3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olav S, General Manager at Gorse Hill, responded to this reviewResponded March 25, 2016

Dear Jools3,

Thank you very much for your lovley review of Gorse Hill following your stay over the weekend.

I was pleased that you have enjoyyed the breakfast with us, we are currently working on a maintanace scheme in all areas to improve the general look and feel of the hotel.

I do hope that we can welcome you back soon ?

Kind regards

Olav Schuetz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2016 via mobile

We got married here yesterday and the whole experience was fantastic. Marsha helped us plan the perfect day and Hannah went out of her way in the day to make sure everything ran smoothly and everyone was happy. All our guests commented on how good the food was and generous portions. Although the rooms were really warm, the bed was huge and very comfortable, lovely toiletries and a decent shower. All in all a perfect weekend, thank you!

Date of stay: March 2016
Trip type: Travelled as a couple
Thank hannahbanana1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olav S, General Manager at Gorse Hill, responded to this reviewResponded March 15, 2016

Dear Hannahbanana1985

Thank you for taking the time to share your Wedding expirience of Gorse Hill with everyone on TripAdvisor and i am delighted that you had a lovley stay with us.

It is always a pleasure to read a review from a newly wed couple, that has enjoyed their Wedding day with us and i will certenly feedback to everybody here your great comments.

I hope you will be back to visit us in the near future
Kind regrads

Olav Schuetz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2016

stayed on business with my wife and was sent to room 38. the bed was hard up against a wall on one side, so whoever was on the left had to climb over the other one to get out of bed. i ask the receptionist had she seen the room she said yes it's small. we were given another room in the lodge a bit better but a loft conversion. my wife had room service and a glass of wine cost £11. the place had no atmosphere and was boring. i wont be back!!

Room tip: stay somwhere else
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank greybritain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olav S, General Manager at Gorse Hill, responded to this reviewResponded March 15, 2016


Dear greybritain,

Thank you for reviewing our hotel following your business trip with us recently.

I was disappointed that your stay with us did not meet your expectations and that you felt the room that was allocated to you was too small. I am pleased that we could find a larger room which suits your needs a bit better.

Thank you again for your valued feedback and i can assure you it will be shared with all the relevant departments to help improve our service.

kind regards

Olav Schuetz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2016

Stayed here this Friday and Saturday night. Friendly receptionist and quick booking in procedure.

Our room was at the back on the top floor up in the eaves. The bedroom was not huge but more than adequate and warm and comfortable. Our room was nicely decorated with plenty of lamps, mirrors and plugs sockets in sensible places! The bathroom was huge with a great shower and plenty of hot water.

The breakfast was plentiful and good. Lots of choice and no limit to what you could eat. We ate in the restaurant on Friday night and again this was a very pleasant experience.

On the Saturday there was a wedding held at the venue. We knew this when we booked and understood it would be busy and noisy (which is was) but once in our room we did not hear a thing.

At breakfast on the Sunday we were sat with all the wedding guests who had stayed and if there was one thing I would change it would to have been seated in the middle room next to the dining room, rather than in the middle of the wedding party but I only realised these were available when we left the dining room.

All in all we had a lovely stay and the staff were brilliant.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pleasecanigonow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olav S, General Manager at Gorse Hill, responded to this reviewResponded March 8, 2016

Dear pleasecanigonow,

Thank you very much for taking the time to write a review of Gorse Hill.

It was nice to know that you enjoyed all the facilities we have here at Gorse Hill and thank you for your feedback regarding Breakfast on Sunday morning.

I am so pleased that you had a lovely stay and that the staff provided you with great customer service and were friendly at all times

I hope you will get the opportunity to return to Gorse Hill again in the future.

Kind regards
Olav Schuetz

General Manager

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Reviewed February 28, 2016 via mobile

We've just returned from a wedding weekend at Gorse Hill.
Although the bedrooms are a little tired, the staff were amazing.
Nothing was too much trouble for them and they were so friendly especially Hannah who went out of her way to help us in so many ways to make the wedding amazing.

Breakfast was delicious with plenty of variety and everything was hot, although sometimes it took them a while to fill up things because it was particularly busy on the Sunday morning.

Date of stay: February 2016
Trip type: Travelled with friends
Thank Fee1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olav S, General Manager at Gorse Hill, responded to this reviewResponded March 1, 2016

Dear Fee1963

Thank you very much for your lovley review of Gorse Hill following your stay at the hotel over the weekend.

Thank you for your lovely comments about our helpfull staff, we are delighted that you had a pleasant stay with us.

I appriciate your comments about the bedrooms and can ensure you that we are constantly improving the standard of them.

i hope you will be back to visit us in the near future

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