My wife and I just returned from the Memories Flamenco April 6,spending our honeymoon there. We were a group of six adults and two children age 13-18. The flight from Toronto with Sunwing was excellent. We arrived in Cuba at night at approx 8:10 the baggage and customs in Cuba was quick. We were at the resort by 9pm checked in and part of the show.
The resort is beautiful. The rooms were clean, service good, shows ok, and the entertaimnet staff at the pool during the day were excellent. Kept the adults and the kids entertained.
Beach: Very, Very, disappointing. For those of you said that the beach 300 meters to the left or right was beautiful....your wrong. If you the beach was beautiful, you need to go to Pilar beach or go to the Tryp resort.
FOOD: Omletts, Pasta bar and Stir fry excellent at the buffet. Steam line the food is cold, for some reson they don't turn on the steam line at either of the buffets. No labels on the food
24 hr bar, pizza good.
Beach Bar; Food ok
Ranch that is located down fron the resort. If you go there bring toilet paper...they don't have any.
Pilar Beach; stunning
Nightly entertainment: ok
Main Lounge; entertaiment was excellent, management have sort out why they have music going on the main stage the same time the people are performing in the main lounge.
Rooms Maid: excellent...room was always clean...towel art beautiful. Bed very hard. bath tub...don't understand why its so high. very hard to get in and out off.
Excursions: We only went on the catamaran. excellent time ...food for me was not so good, but I knew that going.
Disco; DJ was excellent..not to many people attended.
Fermin, Carlos, Janet, and Chi Chi. Thank you for making our trip...you all were fantastic. All staff were amazing including the gardeners
Pool bar: Can't understand where it is located. There were more children around the pool bar than adults. It should be moved to the main pool.
Management before I would give this resort a 5 star status....you need to improve the food, beds and the beach. I understand that the beach is in process. But I can't understand why the food is not labelled, cold, and at times not properly cooked. I spoke with the food manager regarding the food being cold...I think he thought I was nuts..LOL
Overall, we would not return to this resort until the food and the beach improve.
- Official Description (provided by the hotel):
- Escape to the tranquil oasis of Cayo Coco and find refuge at the stunning Memories Flamenco Resort, exclusive to Sunwing. Resting on a glorious beach that kisses dazzling turquoise waters, this brand new 5-star all inclusive resort is the ideal getaway for families and couples. Stay in this all-suite hotel’s elegant, bright, and spacious rooms that open up to breathtaking views of the tropical gardens or the sea. Dining options are plenty at the many fabulous restaurants serving up a feast of delicious international cuisines. The snack bar will make sure your appetite is kept in check 24 hours a day, while the lively bars will quench your thirst and keep you refreshed day and night. Enjoy an array of fun land and water sports, group activities and live entertainment at this beautiful resort. Water enthusiasts will revel in Cayo Coco’s barrier reef, the second largest in the world, perfect for snorkelling and marine adventures. Shoppers can delight in some shopping at the charming handicraft market, while children can enjoy supervised activities in the Kids Club. The romantic and intimate atmosphere is perfect for romantic getaways, weddings, and honeymoons. Venture off the resort to discover a medley of fun activities and sites by exploring the beautiful lagoons and natural attractions of this picturesque island. ... more less