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Reviewed July 20, 2018 via mobile

Just recently returned from a week at this amazing resort, everything was spot on, from the accommodation to the cleanliness and the staff.

We travelled with grown up children and their was something for everyone. The chefs were very tentative, especially Charles!! The entertainment team were brilliant, Victor and Carlos ensured they were on first name terms with everyone and nothing was any trouble. And the on site rep Maria was also very helpful.

Met some amazing people and the atmosphere was great, would definitely return to this hotel.

Stayed: July 2018, travelled with family
5  Thank navinderg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded July 24, 2018

Dear navinderg,
I am so glad to read you have also found your paradise! Thank you so much for every word of compliments, I know my team is what makes us strong and I take proud of them every single day after reading and hearing so many good things about the fantastic work they do for all of you. I do look forward to seeing you again, it would be our pleasure looking after your stay once again so please, let us know if there is any request we may honor prior to your arrival and we will be just too happy to assist.
With warmest regards,
Francisco Silva
General Manager

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Reviewed July 19, 2018

This was our fourth trip to the Melia Cayo Coco and it didn’t disappoint. OK, some of the larger palm trees were lost in last year’s hurricane - as well as the gorgeous palm that used to drape over the pool - but they have done an amazing job getting everything up and running so quickly and so well.
Actually, the hurricane expanded the beach. It is now a huge area of beautiful white sand leading to warm crystal waters. Just idyllic and certainly one of the best beaches we have ever been to.
The staff, as always, were delightful. Pedro, the towel man was always a pleasure to talk to and extremely helpful. As in previous years, he lent holidaymakers inflatables to use in the pool - no charge, just as a favour. Sadly, somebody complained when he had run out (maybe they should have been there earlier) and the hotel stopped the service. A great shame because it was a little touch that was much appreciated by a lot of us.
My husband went down with a chest infection while we were there. I have to say Dr Dreydi who was in the medical room was tremendous. She diagnosed and treated him, prescribed antibiotics and other tablets and saw him first thing every morning to make sure everything was working. Thanks to her very efficient treatment, it didn’t ruin our holiday.
All in all, the Melia continues to be a perfect location for adults and couples wanting a laid-back and beautiful place to relax in. We will, without doubt, be back and I, for one, can’t wait!

Room Tip: If you can, go for a lagoon room. So worth it!
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
6  Thank FrancescaWooldridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded July 20, 2018

Dear FrancescaWooldridge,
Our efforts pay off when you let us know we were able to provide you with another excelent holiday in Cuba. We really appreciate the fact that you took some time to post the comments on your most recent stay. Receive our gratitude for your honest opinion; your feedback is of paramount importance to us since we need it in order to become better. Thank you so much for so many praises on such important aspects like beach and staff. These are often very important booking factors; also for recommending us to future guests. We are already looking forward to welcoming you again to the place where you have been so happy so you can continue having more memorable times. Let us know about any specific request you may have so we can help you have an even more enjoyable stay.
With warmest regards,
Francisco Silva
General Manager

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Reviewed July 18, 2018 via mobile



We are just back from a 2 week vacation June 21st to July 5th.
This was our second trip this year and third trip in less than a year.
We can’t stay away for too long.
Melia is our second home now!
The staff is amazing!

They are professional, efficient and caring.

Hurricane Irma destroyed most of the matured trees, however the gardeners have done a tremendous job replacing the destroyed vegetation and trees. The butterflies just love the new flowers that are blooming.

We can now see the sea from different locations and I actually prefer that.

We had a quick checking since our room was ready at 11:00 am and thanks to Niurka we were able to stay at our favourite room.

The room is always kept spotless, the grounds the washrooms and
all the other facilities. You see the staff cleaning all the time.
They do a fantastic job.

We ate mainly at the buffet, the food is great and with so many choices.
I have some dietary issues and had always plenty of options.
The waiters are amazing specially Jorge, Joel , Osmany, Harley and also Yusmelkis from the beach buffet.

The beach bar is a great place place to get drinks special thanks to Yamil for being the best beach bartender of Cuba and Jesus.
We can not forget the lobby bar bartenders they also do an amazing job. They are constantly asking you if you want anything. Unfortunately I don’t know all their names.


We love the entertainment team . They can keep you very busy if your are interested. Otherwise you can just relax. I took advantage of some of the activities. Dance lessons, aqua gym and Zumba.
They also offer Yoga, beach and pool volleyball , boce , soccer, games around the pool and the pool party . kudos to Maite , Yinet, Victor, Carlos and Yaneisy .

We also enjoy all the shows in the evening. The dancing team, the singers, piano players , Cuban bands . We love the white night and specially the tenors and la familia. Special mention to the beach party the Cuban band is also amazing.

We can’t forget the work of the DJs they are in the background but without them none of these activities could take place . Great job!

The beach!
What can we say to describe it.
White sands where you can walk for hours, crystal clear warm sea with different shades of green. You can see dolphins at the end of the day and different schools of fish that came really close to the shore. Plenty of palapas where you can hide from the sun to cool off and relax.

We are not pool people, however people seem to enjoy it.

We appreciate the cocktail party done for the repeat clients . It’s nice to meet the management team that runs the hotel. Once you meet them you can tell that they are very much involved in the day to day operations.

Mr. Silva your staff is wonderful ,everyone goes above and beyond to make our stay always a memorable one. That’s one of the reasons why we keep going back.

This year our daughter and her husband also joined us for a week and they also loved their stay.

Melia Cayo Coco is the best resort in Cayo Coco.
We recommend this resort and we will be back next year.

Anabela

Stayed: July 2018, travelled as a couple
4  Thank angoche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded July 20, 2018

Dear angoche,
I have so much enjoyed reading your glorious review! And I am so glad to know we are considered your second home because of the service provided by my team. There are so many details on your review that everyone who reads your comments will exactly know what we are about, what to expect, and what to receive when taking a chance on us. Our commitment to offer the most passionate service increases every day, as we enjoy so much looking after all our customers! We care about customer service; we strive on being different, for we are certain that being different is what makes us strong. Thank you for repeating your stay with us and for those stays to come. Thank you so much again for the time you have taken to review us, getting to know the positive opinion of our customers makes us feel like we are moving on the right direction! Meliá Cayo Coco is already looking forward to seeing you again in the future. Just let us know what your preferences are for your next time and we will be just too glad to assist with them.
With warmest regards,
Francisco Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2018

From the beach too the main lobby the staff was amazing rooms were clean food was great . The staff was helpful if needed and our night maide was a special surprise for us . Can't wait too return too see you all again thank you for making our trip so special.

Stayed: July 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank cuba222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded July 19, 2018

Dear cuba222,
It is so encouraging reading such a fantastic review! We are so glad to know we have provided you with such an amazing experience. Thank you so much for all your praises, thank you for your wonderful remarks on our facilities and services. Thank you very much for your remarks on our staff. Yes, they provide wonderful customer service, we know they are hotel's greatest asset and do praise them everyday for their right doing. We are already very much looking forward to seeing you again soon. Thank you very much for trusting us! We will be striving in providing you with another great experience in Meliá Cayo Coco.
With warmest regards,
Francisco Silva
General Manager

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Reviewed July 18, 2018 via mobile

Well what can I say except thankyou again for an amazing relaxing holiday, this place is immaculate everybody has worked so hard since the hurricane to bring it back. And what a great job you have done. The butterfly’s where amazing , and all the wild life that’s coming back . Saw dolphins swimming in the ocean few times .The food is excellent and the alcohol is plenty , esp the vodka lime slushes. Think I emptied the machine daily haha . The entertainment staff are brilliant , cleaners never stop and graders always happy smiley faces .Carnt wait to be back again next year. met more amazing people this year and hopefully we will all meet up again next year .
Carol and Chris sharpe x

Stayed: July 2018, travelled as a couple
1  Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded July 19, 2018

Dear Carol S,
Dear mblackburn4, I am so happy to read your holidays with us were wonderful and relaxing and that we were up to your expectations, such nice comments make us realize that our efforts have definetely paid off and that we are on the right path to full recovery. Thank you very much for your review on your time with us, especially for all your compliments on the service my team provides. We are aware of the fact that the performance of each member of the staff, from gardeners to managers, is what makes the difference, they are a credit to the hotel and our biggest asset. They all will love your kind and honest compliments. Thank you so much for every compliment and for the time you have taken to share such wonderful comments on this site. We are already looking forward to welcoming you again, so please, email us your requests and we will be just too happy to assist.
With warmest regards,
Francisco Silva
General Manager

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