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GeneralShamu
New York City, New York

Stayed here for logistical reasons

3.0 of 5 bubblesReviewed Dec 26, 2023
Aguadilla doesn't seem like a place to stay too long in general. This hotel is no exception - it is worn down quite severely and barely deserves three stars.

Check-in was smooth, as was the expansive parking lot. Limited food options here so plan accordingly.

The room was severely dated and this entire place needs a proper gut renovation. There seem to be very limited hotel options in Aguadilla so more competition would force their hand surely.

The laundry facilities were broken ("washing machine just broke down" but I truly wonder how long it's been as such). Any future reviewers reading this please feel free to comment on this (we stayed the second week of December).
Date of stay: December 2023
Trip type: Travelled with family
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this review
Responded Dec 28, 2023
Greetings! We appreciate your feedback, as it allows us to improve the services we provide. We apologize for any inconvenience you may have experienced during your stay with us. This information will be shared with our management, for future improvements in our property. We hope to have you visit us again soon. Have a great day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (481)
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    6 - 11 of 481 reviews
    Reviewed November 9, 2023

    I remember the Aguadilla Courtyard as a charming place from pre-Covid times with a nice dining hall and a lot of history. Apparently the corporate honchos decided it needed to convey the Marriott experience and remodeled it into a run-of-the-mill Courtyard. Fine. However our room had not seen any remodeling. It was worn out, damp, musty, and with the smell of disinfectant worthy a $50 motel. There was even some mold on the furniture. Not what I expect from a Marriott and absolutely unacceptable. A horrible night and not the Marriott experience. The only good news was I booked it with points. Paying $200 would have been an insult. And, btw, they charge $13 for parking. Would be fine in SF or BOS, but Aguadilla?

    Room tip: Avoid it.
    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank 160JR9
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this reviewResponded November 10, 2023

    Greetings! We appreciate your feedback, as it allows us to improve the services we provide. We apologize for any inconvenience you may have experienced during your stay with us. This information will be shared with our management, for future improvements in our property. We hope to have you visit us again soon. Have a great day!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed September 3, 2023

    We got there at 9am from the Aguadilla Flight. Went to check in at front desk and the receptionist told us there were no rooms available she would text or call us when it was ready. I inquired about the status of the room and was told that the staff is slow, they wanted to get overtime hours, and the manager is try rush them. Then I was told since my package was through a "third party" they couldn't give me another room because I didn't book it through Marriot. This was a JetBlue Vacation package which I found farfetched and a poor excuse. They also had no towels at the pool area and
    you have to wait for a batch of towels to be available , which never came.

    This place has very nice rooms but the staffing is very slow in service. There is a separate parking fee which is changed by the day.

    Date of stay: August 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    Thank davidwR1513TY
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this reviewResponded September 4, 2023

    First, thank you for the feedback. We give you our most sincere apologies that we did not meet your expectations. We will share your concerns for future improvements in our property.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed August 22, 2023 via mobile

    Not the best representation of the brand. Service at check in was pretty slow even for PR standards. Got a first level room in the connected 2nd wing of the hotel and the musty smell in the hallway and room was pretty unpleasant. Room was decently clean and a bit run down. mattress was comfortable and fridge and safe in the room but no microwave. Nice pool but had to find someone to give us towels and front desk said they couldnt do anything. fitness center and a Dennys on property. It's very close to the airport. So u may hear a plane or two.

    Room tip: If you're against paying for parking like I am. This isn't the property to stay at. Maybe there are rooms that aren't musty... not sure.
    Date of stay: August 2023
    Trip type: Travelled as a couple
    Thank Bernardo F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this reviewResponded August 23, 2023

    First, we want to thank you for the feedback. We will share this information for a better improvements in our property.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed August 20, 2023 via mobile

    I went to the casino Marriott Courtyard to celebrate my birthday. Enjoyed the casino and most of all, live music. Great bartenders. Thanks to Maria Zuleika and Kevin for treating me so well. Your service was excellent and I love the dinamic among all of you. It made me feel comfortable. Tnk you, again.

    Room tip: Parking is fantastic, on the side, back and front of the Hotel. There is a Dennys 24/7 inside the hotel. Pet friendly
    Date of stay: August 2023
    Trip type: Travelled with friends
    Thank Srdzpz18198
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this reviewResponded August 20, 2023

    Greetings!
    Thank you very much for your feedback. We are glad that you enjoyed your stay with us and we hope to see you again in the near future. Have a bless day!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed August 12, 2023

    Very close to airport, small darkly lit parking lot with fee. Nice staff, easy check-in/out. Room okay, smaller than pictured, pillows, mattress and curtains not great. Depending on where they assign your room, expect noise from ground level three floors up especially on Saturday nite til 2am! Great pool, no lifeguards.
    Denny's disappointing beware/ warned. The only thing hot was the pancakes, rest of food pre-cooked trayed under no heat/warming lights on the pass, service was passable.
    Overall nice place, recommendable.

    Room tip: Overpriced, but functional! A car is a must here.
    Date of stay: August 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank WannabeCruiser
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Stephanie Acevedo, Revenue Management at Courtyard by Marriott Aguadilla, responded to this reviewResponded August 13, 2023

    Thank you for the feedback. We will share this information for better improvements in the property.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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