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Annabel1964
Queenstown, New Zealand

Relaxing stop over

4.0 of 5 bubblesReviewed Sep 3, 2024
Lovely find, close to many attractions. Golf course on site. Pool was cold so didn’t use. Nice grounds. Good service in the restaurant and bar. Friendly staff. . Would recommend if you are visiting the area and looking for a comfortable place to stay.
Date of stay: July 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,651)
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Reviewed August 27, 2024

Beautiful hotel in a picturesque setting.
Rooms are comfortable.
Dinner at Katers Restaurant was excellent. Delicious!
Great location. Able to get away from it all and yet close to lots of beautiful Southern Highland towns .
Lovely breakfasts.
I recommend staying and dining here.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Mark A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Stapleton, General Manager at Peppers Manor House, responded to this reviewResponded September 1, 2024

Thank you for taking the time to share your recent stay at Peppers Manor House. We are delighted you enjoyed your stay and look forward to welcoming you back. Warm regards Kellie

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Reviewed August 22, 2024 via mobile

Needs a full refurbishment, rooms look rundown, not very clean. We did not expect to get a Nespresso capsule for coffee at breakfast! I have the same at work…. And would expect a proper coffee at Peppers. Far from the experience we had years ago.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Martine H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Stapleton, General Manager at Peppers Manor House, responded to this reviewResponded September 1, 2024

Thank you for taking time to share your stay at Peppers Manor House. I am sorry to hear that your room looked run down and not very clean and the coffee was below expectations. I will share your feedback with our team, and we will work on ways to improve our services. Thank you for bringing your concerns to our attention and allowing us to perform at our best. Warm regards Kellie

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Reviewed August 21, 2024

Great place bring your own beer and snacks
Bar prices most expensive I've seem
Tried the tennis and pool
Bit too cold for the pool
Great walks
Lots of kangaroos and rabbits around
Beautiful gardens
Real fire places
Reception staff really friendly

Date of stay: August 2024
Trip type: Travelled as a couple
Thank Mark H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 21, 2024

Lovely old English atmosphere, , ridiculous booking system, is actually cheaper to leave Reception and go back out, sit in your car and book on line, even though they take a commission, ordinarily wine and overpriced , meals ok , gave us a disabled room, even though nothing wrong with us, seems to be now operated By nice new Indian Family , would go back but “ real”tariff would need clarification and agreed upon

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Paul W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Stapleton, General Manager at Peppers Manor House, responded to this reviewResponded July 28, 2024

Thank you for taking the time to share your recent stay at Peppers Manor House, we are pleased you enjoyed your stay. I will share your feedback regarding the booking system with our team, we have rate parity for all booking portals. Thank you for your constructive comments and allowing us to perform at our best.
Warm regards Kellie

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Reviewed July 5, 2024 via mobile

I stayed at the peppers manor house for 1 night with my elderly mother the area was lovely and historic. Our room was quite small but you get what you pay for we had room service and the food was average not bad not the best the bed was comfy pillows a bit firm. In the morning we went to the restaurant had Waffles and a pastry the waffles were cold ? And hard put the pastry was good! I would probably not stay here again if I had to but it wasn’t the worst

Date of stay: July 2024
Trip type: Travelled with family
Thank VeronicaViews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kellie Stapleton, General Manager at Peppers Manor House, responded to this reviewResponded July 28, 2024

Thank you for taking the time the share your recent stay at Peppers Manor House. I am sorry that your food was average, and the pastries were cold. I will share your feedback with our Executive Chef and work on ways to improve our offering. Thank you again for allowing us to perform at our best.
Warm regards Kellie

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