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All reviews cinnamon rolls pancake machine hi express front desk views of the mountains sausage pool and hot tub the breakfast area burger king enjoyed our stay would stay here again very nice hotel beds were very comfortable cleaning staff free breakfast yogurt very nice stay
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Reviewed October 19, 2014

We stopped after a long drive and encountering no rooms available. This one was recommended by one of the full ones. Glad we stopped. Lori was extremely pleasant and helpful at check in. We had a very clean room with a wonderful view of the mountains. The beds were very comfortable, like sleeping on a cloud. Lori recommended a restaurant for dinner, Mac and Bob's...great place to eat. Breakfast was very good, well stocked with fresh food. Scrambled eggs were real, two kinds of sausage. The area was kept clean. I would recommend this hotel.

Room Tip: Get a room in the back to see a wonderful mountain view.
  • Stayed: October 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 1, 2014

We try to stay at Holiday Inn Hotels for their consistency and familiarity and we are IHG Rewards members. Staff is always friendly and one was no exception. We stopped outside Roanoke to break up a trip for a Family reunion.

  • Stayed: September 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank premierlarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded October 6, 2014

Dear premierlarry,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We will pass your comments on to our staff. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel and Suites Salem

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Reviewed September 29, 2014

My husband and I stayed here recently while visiting friends in Salem.
We found the staff on arrival to be very friendly and helpful.
The room was spacious and clean. We enjoyed our stay here, thanks guys

Stayed: September 2014, travelled with family
Thank Dee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded October 6, 2014

Dear Dee,

Thank you for tell us about you and your husband's visit. We really value your feedback. We are glad you enjoyed your room. We will pass this great feedback on to our staff. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2014 via mobile

Stayed here with family for a tech game and was pleasantly surprised. Beds were very comfortable and room was really clean. They could use some work on breakfast. Eggs were very fake tasting and were shaped in square cubes. Oj and apple juice were watered down to the point of being tasteless. The other area that could have made my stay fantastic was the soap. The bars were tiny, without a scent, and did not lather at all. Shampoo was ok but soap was frustrating. Perhaps its another perk that is fading away in hopes that customers will bring their own. All in all it was a good stay.

Stayed: September 2014
Thank Cscott37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded October 6, 2014

Dear Cscott,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns about the hotel. Thank you for telling us your thoughts about the breakfast service, and also the bathroom amenities. We are very sorry if you were inconvenienced at all. We will gladly pass this feedback on to our staff. Thank you so much for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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Reviewed September 2, 2014 via mobile

I love staying at Holiday Inn Hotels and am an IHG Rewards member because we love them so much. This hotel was very nice and comfortable but when I checked in I was warned to only use the front entrance because the locks on the rear doors often stick. So we stayed away from them but when I took my children down to the pool for a swim we got locked in and couldn't get out. Thankfully there was a phone in the pool room that allowed me to call the front desk. When she came to let us out she explained that it sticks like that a lot. This should be immediately fixed because it was very uncomfortable to be locked in the pool area with three young children.

Stayed: August 2014
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this reviewResponded October 6, 2014

Dear Julie,

Thank you for telling us about you, and your family's visit with us. We value all of your feedback. Thank you for telling us your concerns about the sticking doors in the pool area. Thank you for bringing that to our attention. We are very sorry if this inconvenienced you at all. We will pass this on to our maintenance staff. Thank you so much for staying with us. We hope that you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem

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