I recently stayed at this location during the Christmas holiday. Me and my husband and 1yr old daughter stayed from Dec 23rd- Dec 31st. This is our first visit to a Homewood Suites. We were very pleased with the appearance and cleanliness of the grounds, lobby and hotel itself. The only disappointment is that there is no awning in the front of the hotel so on the day that it rained we just had to get to the car quickly so we didn't get soaked. The front desk staff was very friendly, helpful and courteous when ever we saw them. Ron provided us with service that was outstanding. The suite we stayed in was very nicely furnished and the bed was super comfortable. the decor was much nicer than expected. The TV's are nice sizes and were very easy to plug our DVD player in. The bathroom are was nice and roomey. However you had to close the bathroom door before sitting on the toilet because of the space. The lock on the bedroom door didn't work but the double doors were a nice feature. We used several times the free internet, in which we were very pleased at the ease of connection and also the speed.
There is a WaWa across the way which we visited almost everyday however the choices of close by restaurants that deliver we very few. We did manage to get take out menu's from the front desk which we used allot during our stay.
One concern which proved to be nothing was the noise i thought we would encounter from the planes at the airport however much to our surprise it was really quiet. As was the hotel itself.
The housekeeping staff during our week long stay was for the most part friendly and attentive to the needs we presented to them. However there was 2-3 days where we had an encounter with a housekeeper that didn't seem to want to do any work. She showed a slight attitude when asked to run the vacuum and also didn't clean the bathroom at all. When we asked her for extra towels and floor mats she sighed heavily as if we were annoying her. She also mumbled under her breath when walking out into the hall to her cart. She didn't refill the tissues box, check the amount of toilet paper left. And when she brought in new soap, shampoo and lotion she dropped them on the bathroom counter without placing them there neatly. The next day we received service from the same house keeper and she apologized for her performance the previous day and said that she behaved that way due to her drinking at a party the night before. I felt this was very inappropriate and decided that for the remainder of our stay if she returned to service us I would request a different employee. I am a firm believer that your home life should not impact your work life, especially if its causing you to perform below standard on your job. I would expect better service than that from such a nice hotel. There were also dirty dishes left in the dish washer which we washed but it would of been nice to have just sat down to eat with out cleaning someone else mess first.
During our stay we requested that a maintenance person be sent to our room to replace the shower head due to the extremely poor quality of the water pressure. We weer told that we had to wait until the following morning due to the holiday and that the maintenance man was absent from work. A few days later we followed up on the request and we were told that he was still absent and we would have to wait. I feel that for a hotel of that size there should be a backup maintenance man to handle issues because you have guests that twill most likely have a need that the front desk cannot handle.
The food provided at the hotel for breakfast and dinner was surprisingly good. Great quantity and quality. That saved us a few dollars when we just wanted to stay in. When we decided to go out there was a mall less than 5 min away where we shopped and ate.
Overall we were pleased with our visit and would visit again.
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- Also Known As:
- Homewood Suites Richmond Airport Hotel Sandston
- Homewood Suites Sandston
- Homewood Sandston
- Richmond Airport Homewood Suites
- Sandston Homewood Suites