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“Good Location, Good Value” 4 of 5 bubbles
Review of Holiday Inn Oceanside Virginia Beach

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Holiday Inn Oceanside Virginia Beach
Ranked #20 of 108 Hotels in Virginia Beach
Certificate of Excellence
GreenLeadersBronze level
Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good Location, Good Value”
4 of 5 bubbles Reviewed 15 April 2012

We checked in for our anniversary on 13 Apr with Susan & Chelsea who greeted us with smiles and they helped us to extend till the 16th adding a 3rd night for a lesser rate so, we are still here :) We basically wanted an oceanfront, clean room, central to restaurants for a decent rate. We had debated between the Hilton and the Holiday Inn Oceanside and we are glad we paid less for what we were basically looking for.
More importantly, Danielle at the front desk has been spot on in referring us to 5 star level restaurants which is what we wanted (we loved Mahi Mah and Scaliana). She is very professional and very attentive to the guests needs versus just throwing out any restaurant name and they're lucky to have her on their team. Jimmy the guest services manager also helped my husband to find the right golf course today. We have a king suite on the 8th floor, it has a great view, the room is renovated, bed is not so great but, pillows are comfy though. I didnt ask for any chocs,champagne or anything special like you would get at a higher end hotel but, our room is clean, they provide great service, it's a good value and it has a central location. We have no problems with parking and we have not eaten at the hotel restaurant either. We will ask Danielle for one more restaurant tip for this evening and we trust her to help us finish our long weekend before we check out tomorrow. It's a place we may come back too just to get away from northern VA.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Atlantisinapril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jkinane, Front Office Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 22 April 2012
Dear Atlantisinapril,

Thank you for taking the time and providing feedback about your recent stay at the Holiday Inn Oceanside. We are glad to hear we could make your aniversary a memorable experience. We have shared your kind words with all of the staff. We look forward to seeing you next year.

Jimmy Kinane

Front Office Manager
Holiday Inn Oceanside
2101 Atlantic Ave
Virginia Beach, VA 23451
757-491-1500
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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596 reviews from our community

Traveller rating
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    85
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Lake Grove, New York
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 12 April 2012 via mobile

Where to begin...I could write a book. And this coming from someone who travels almost every weekend of the year and tries to see the best in everything. I don't complain much! :)
But this was a trip with my kids so I was really looking forward to it!

PROS:
View from room is great.
Beds are comfortable.
Pillows are good.

CONS:
Started with reservations. Here is what I was told.
1. Indoor and outdoor pool. There is NO outdoor pool at this property. Go to Holiday Inn North for the outdoor pool. I suppose reservations was mixing the two properties up, but there is no comparison. Stay North! The indoor pool was gross. Too many people every night and when the pool was completely closed down on our last day (probably because it looked unsanitary) it made our decision to go home early easier.
2. WIFI. My wifi did not work. My children's iPads also did not receive wifi. We brought this to attention of front desk. They tried to fix it but to no avail. We had to leave early as I had work that needed to be done and could not do at this property.
3. Breakfast. We paid the higher rate to have breakfast included. We were ALSO told children eat free. Well, I suppose the reservation department needs to get briefed because in order for our children to eat free, we had to PURCHASE two adult meals. And how exactly do we do that when we paid a higher rate to receive breakfast included???!!!? This is where I lost it. WTH? Makes NO sence. Should have paid lower rate.
4. The last day of our stay...no housekeeping service and not a housekeeper in sight. At that point, I had had enough and checked out early.
5. The room was dirty. A man's dirty black sock was found under the desk by my son. We initially thought it was my husband's but he said he had not packed black socks and it was not his sock. In addition, there was a nasty stain or some crusty, drippy stuff stuck on the wall by the balcony door. There was also a stain on the bed skirt. But it was crusty too. So gross.
6. Don't bother sitting outside on the balcony unless you don't mind sitting on a filthy chair. The chairs should be washed down everyday, as sand does definitely accumulate on them from the winds.

Overall, I was very unhappy with my experience at this property. If you are loyal to the Holiday Inn chain, pay a little extra and stay at Holiday Inn North with your family. Wish reservation department had gotten this right for us and booked us in the RIGHT hotel! This Holiday Inn would be more suitable for singles and young people.

Stayed April 2012
Helpful?
4 Thank lglvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jkinane, Front Office Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 13 April 2012
Dear Iglvr,

Thank you for taking the time in providing feedback about your recent stay with at the Holiday Inn Oceanside Virginia Beach. Its feedback like this that we use as a training tool to improve our service. I'm sorry to hear that your stay was less than satisfactory with our property. It is our goal to ensure 100% guest satisfaction. I would like to discuss this matter personal with you if you could please contact us directly.

Jimmy Kinane


Front Office Manager
Holiday Inn Oceanside
2101 Atlantic Ave
Virginia Beach, VA 23451
757-491-1500
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

Stayed one night and was greeted with a room just recently renovated. Comfortable room and very friendly staff. Breakfast was delicious and checkout was simple. Only drawback is inadequate parking.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Shane0321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe H, General Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 2 April 2012
Thank you for your comments about the staff and hotel. We hope the next time you are coming to Virginia beach you choose us and enjoy the newly installed HD Channels and the fastest WiFi on the beach front starting April 26th.
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Myrtle Beach, South Carolina
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 15 February 2012

This hotel is located right on the beach, and all of the rooms are oceanfront. The staff was very friendly and with us being priority club members we were able to check in very early, and check out a little late. Parking was very limited but everything was so close that we never moved the car anyways. It was very busy when we went and the elevators were jammed. The hallways going to the rooms were not air conditioned, but once you got into your room it was nice and cool. The pool was kind of small but it was nice and cool. Overall it was an excellent hotel.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe H, General Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 16 February 2012
Thank you for the kind words about the staff and we are very glad you enjoyed our newly renovated salt water pool. Today, our new fitness center opens with state of the art equipment overlooking the ocean. You can enjoy a workout while watching the Dolphins dance a few hundred yards away. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
2 reviews
5 of 5 bubbles Reviewed 5 January 2012

We had a great time and impressed with the amount of service provided for the price.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shaunj8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe H, General Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 24 January 2012
Thank you for the feedback on our hotel and the renovation which is soon to be completed. We are planning to have the renovation complete by March 1st, and will have the newest rooms on the beach. We are openning our new salt water pool with waterfall features by the middle of February and will have the latest equipment in our new fitness room overlooking the ocean. We had to address the concerns of over 96% of our guests by changing to a non smoking hotel. We look forward to your return to Va Beach and would be thrilled to be your home.

Thank you again,
Joe Hemerka, CHA
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence Forge, Virginia
Level Contributor
201 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 2 January 2012

The hotel was nice, the room was new and well decorated, unfortunately they are undergoing major improvements and parking was scarce, the indoor pool was being redone and construction noise had to be tolerated. The rates they charged were the same as when they were fukky serviceable. We had reserved a smoking room and it had been confirmed but upon arrival we were told they decided to make the hotel non-smoking, we would have appreciated prior notice so we could have looked elsewhere for our stay.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank richiepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe H, General Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 4 January 2012
Thank you for sharing the concerns you had during the last stay at the Oceanside Holiday Inn. The renovations and upgrades that we are undergoing is based on guest feedback received over the last few years and looking to the future as to what is needed. We have all newly remodeled rooms available as of today with 32" flat screen HDTV's(Including HD Channels) along with refrigerators and microwaves. Our new salt water pool wil be completed by 1/22/12, and shortly after that the state of the art fitness center and business center will be done. We have all newly remodeled rooms available as of today with 32" flat screen HDTV's(Including HD Channels) along with refrigerators and microwaves. Along with the features above because of guest demand we have gone to a completely non smoking hotel.
Thank you again, Joe Hemerka, CHA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 2 January 2012

This hotel almost received a great review if it hadn't been for the front desk. When I checked in, the woman working the front desk seemed very tired and wasn't very helpful. I asked about places to eat and she sent us down the road. I was a bit surprised considering the hotel restaurant was still open foa a little bit longer. I just chalked it up to a late arrival and a tired staff member. The next day, I went to take a shower and noticed that the shampoo provided had coconut in the name but did not list the ingredients. Being allergic to coconut, I called the front desk to see if they had any other shampoo but no one answered. I waited and called again. This time I reached a snotty staff member who didn't care that someone could have gone into anaphylactic shock and informed me I should bring my own. That is reasonable if I wasn't traveling from Texas. When I went to check out shortly after that, I had to wait for the front desk clerk to finish talking to the housekeeping staff and her daughter.

Other than customer service, this hotel is great. The views from the balcony are completely unconstructed. The bed and pillows were comfortable. They are undergoing renovations but none of that had any impact on my stay. I think if they address the customer service issues they will be heading in the right direction as a whole!

Room Tip: Ask for the highest floor possible!
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank F1nsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe H, General Manager at Holiday Inn Oceanside Virginia Beach, responded to this review, 4 January 2012
Thank you for the honest feedback about the hotel and staff. This information will be shared with the entire staff as part of training and the development process for the team. We are all very excited about the the renovation which will also include a new salt water pool with water features, a state of the art fitness equipment along with a new business center.

Thank you again,
Joe Hemerka, CHA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Oceanside Virginia Beach

Property: Holiday Inn Oceanside Virginia Beach
Address: 2101 Atlantic Ave, Virginia Beach, VA 23451-3346
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Virginia Beach
#11 Green Hotel in Virginia Beach
#11 Family Hotel in Virginia Beach
#14 On the Beach Hotel in Virginia Beach
#15 Romantic Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Oceanside Virginia Beach 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to the Holiday Inn Oceanside hotel in the heart of the Virginia Beach Resort District, a hotel especially designed to make your Virginia Beach vacation fun, comfortable and convenient. At the Holiday Inn Oceanside hotel, Virginia Beach, VA, all of our 150 rooms offer a beautiful oceanfront view of the coast and boardwalk with a large private balcony, refrigerator, coffee maker, free wireless high-speed Internet access, pay-per-view movies and HBO. Our guest rooms are perfect for family vacations, business travel or that special weekend getaway. Enjoy a delicious meal in your hotel room using our convenient room service or visit Key West Bar & Grill open for breakfast, lunch and dinner. For your enjoyment we also have an oceanfront outdoor cafe for a relaxing meal overlooking the beach and the boardwalk. You are only seconds away from many of the main attractions that Virginia Beach Resort District has to offer such as the Virginia Aquarium and Marine Science Center, Farm Bureau Live and the Virginia Beach Convention Center. Whether you are in Virginia Beach on business or pleasure, the Holiday Inn Oceanside Hotel is the perfect east coast oceanfront retreat. ... more   less 
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Also Known As:
Holiday Inn Virginia Beach - Oceanside (21st) Hotel Virginia Beach
Virginia Beach Holiday Inn

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