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“Once was enough...” 2 of 5 bubbles
Review of BEST WESTERN PLUS Sandcastle Beachfront Hotel

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BEST WESTERN PLUS Sandcastle Beachfront Hotel
Ranked #9 of 108 Hotels in Virginia Beach
Certificate of Excellence
Winchester, Virginia
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Once was enough...”
2 of 5 bubbles Reviewed 24 January 2012

We picked this hotel on a friend's recommendation thinking that it would be a nice place to spend our vacation. We quickly realized this wasn't so when we had to call six times for new towels and woke to find the "Free, hot breakfast" was stale pastries and instant oatmeal.
The employees weren't rude, but were rather indifferent. They all seemed like they'd been on their feet for at least 18 hours - they seemed completely exhausted, and it showed.
The place was moderately clean in general, but absolutely in need of updating and repair.

  • Stayed August 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
Helpful?
4 Thank KandyGoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,532 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Parkersburg, West Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 January 2012

Me, my husband, my mom, and her BF use this hotel in june 2011 it was great. They were really nice to us, and made use feel welcomed. im going to to use them again this year 2012. cant wait.

Room Tip: they all have bolancy
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  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Crystal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

me and my boyfriend stayed at the sandcastle hotel dec 24 and dec 25. the price was very reasonable and the staff, friendly and helpful..the room was clean and very functional. the breakfast had waffles and the usual fare and plentiful. overall, it was a very pleasent stay. we would stay again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jsnnybnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sue72160
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 November 2011

We arrived with coupon in hand on a last minute getaway. We were given a beautiful oceanfront room at a great price. The people at the front desk were so helpful thru our whole stay. We love Virginina Beach & will definately make this the hotel we stay at every time. The hotel is being renovated, but the rooms are very nice & classy....and especially CLEAN!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sue72160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 October 2011

Pleasant stay. Great ocean view room. Not the fanciest place in the world, but it was perfectly adequate for my needs.

Room Tip: Ask for a room that faces the water and I would recommend 4th floor or higher.
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  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sterling, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

My husband and I have stayed here on several occasions. Very nice hotel, all oceanfront rooms which are breathtaking to wake up to. Rooms have been renovated since our last visit which are very, very nice...equipped with safe, hair dryer, iron, ironing board, refrigerator, shampoo and soap dispensers in the shower stall, new carpeting, furniture and beds. Staff is always very friendly and helpful, always with a smile which is a plus. One downside to this hotel is that they are a bit pricey, but other than that this would be our choice to stay as we fish from the pier and it's right in back of the hotel...walking distance to the beach and pier 2 minutes. All kinds of places to eat; my recommendation...Fish Bones right next door.

Room Tip: Ask for a room above the 3rd floor, beautiful view of north and south side of the beach.
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  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cindi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 13 October 2011

As stated by others the renovations are interesting color choices (and laminate entertainment center, who picks laminate for heavy use). I realize that the black doors and trim are to make the dirt harder to see, which means not having to clean as thoroughly. What was sad is that there was still very visible dirt on floor and fixtures. And even in the renovated rooms there was chipped, peeling and bubbling paint. Also, note that we were on 5th floor and renovations were happening directly below on the 4th. We were woken at 8am by power tools. We were planning on getting up shortly anyways, but had we intended to sleep in, the location would have been horrid.

The heated pool, was not heated at.all. Sadly disappointing as a pool is a must have when we travel.

The continental breakfast was pretty bad. Cereal bar was good - thats the only highlight of the breakfast. Danishes were stale and tasted awful (regardless of staleness). The cream cheese for the bagels was in individual serving cups that had obviously been left unrefrigerated one too many times. The consistency was almost grainy looking and not creamy at all.

On the plus, the location is great, view was priceless. Cameron at the front desk was wonderful and very welcoming. They also had coffee and juice available 24/7 in the lobby and that was very nice to have.

Room Tip: While they are undergoing renovations be sure to ask to be far away from the rooms currently being r...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hanah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWeihert, Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review, 18 October 2011
Thank you for taking the time to provide such candid feedback about our property. As you menioned, we are still undergoing renovations. Once everything is finished, I think the color choices will make more sense. I do want to asure you that the dark trim and doors have nothing whatsoever to do with concealing dirt - it is simply a design choice we hope will add to the newly updated feel of our property. I apologize that you were disturbed by the renovations, and wish that you had mentioned the noise to us while you were still in house so we could have addressed the situation directly.

I would also like to apologize about the temperature of the pool. Our Maintenance Team routinely checks the pool throughout the day, publicly posting readings including temperature. Their diligence allowed us to identify the inefficiency in the pool heating and repair it as quickly as possible. Our pool is indeed heated, and this morning was at a comfortable 80 degrees.

Regarding the cream cheese you found suspect in the breakfast room, I can only asure you that our friendly staff keeps all perishables refrigerated. They only set out a limited quantity at one time, and refill it throughout breakfast to ensure our guests receive a quality product. Though you were unhappy with the danish selection, I wondered if you had a chance to taste one of our fresh Belgian waffles? They are a big hit, and we recently added fruit toppings to our breakfast line up!

I appreciate you taking the time to compliment our staff. Above everything else, we value fantastic customer service and take pride in the fact that our staff is able to convey our commitment to our guests. I hope that you'll come back and see us when our renovations are finished - I have no doubt that you will be pleasantly surprised and that we can exceed your expectations for hospitality and service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Property: BEST WESTERN PLUS Sandcastle Beachfront Hotel
Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451-3416
Phone Number:
Region: United States > Virginia > Virginia Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Virginia Beach
#7 Business Hotel in Virginia Beach
#8 Romantic Hotel in Virginia Beach
#13 Family Hotel in Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Sandcastle Beachfront Hotel located directly on the world famous Virginia Beach boardwalk. Our guest will enjoy world class service, easy access to the beach, and spectacular views of the Atlantic Ocean. The BEST WESTERN PLUS Sandcastle Beachfront Hotel offers several types of accommodations to choose from. We offer you amazing views from 146 rooms with private balconies, two queen beds, or one king bed. All of our rooms offer you microwave and refrigerator, while our suites will provide you with a kitchenette. No matter how you must stay connected we offer free local calls, long distance access, and wireless high speed internet access. In addition, we have an on-site fitness center that overlooks the beach, on site laundry facilities, and complimentary business center. We are happy to provide you with conference rooms and meeting space for up to 150 people is perfect for your personal or professional functions. The Virginia Beach oceanfront is host to some of the best festivals and events you will find on the east coast such as; American Music Festival, Patriotic Festival, East Coast Surfing Championship, Neptune Festival, North American Sand Soccer Championship and the Boardwalk Art Show. Other nearby attractions includes Naval Air Station Oceana, Fort Story, Damn Neck Naval Base, Cape Henry Light House, Virginia Aquarium and Marine Museum, Virginia Beach Fishing Pier, and Ruddee Inlet.After spending the day enjoying Virginia Beach or working come back and enjoy the comfortable and spacious lobby or enjoy a great dinner at Pier 14. We look forward to seeing you soon! ... more   less 
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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