I like staying in Red Roofs because they encourage bringing your pet. This hotel needs some Management involvement and possibly Red Roof Management. The Desk Clerk checking me in, was slower than molasses. I had to come back later in the evening (temperature was extremely cold and my lady and dog were locked out of the room) to get my key rekeyed to enter the room. Took the same deskclerk forever to rekey the key.
Room: Asked for housekeeping to come and vacuum the dirty floor. They had already gone home. The phone did not work, plus housekeeping left the telephone cord laying on the floor (cord that connects reliever to the phone itself) The mattresses needed replaced long time ago. Some type of sign needs to be placed in the room stating there is radiate heat instead of regular heat. The room was cold because we didn't know of the radiate heat and how to control the temp. The lady at the desk when I checked out, was very apologetic and gave me a partial refund. Management needs to at least spot check the rooms and ensure their housekeeping is cleaning the room properly and establish some type of schedule to replace the worn out mattresses.
Very disappointed with this location.More