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“Was treated very poorly”

Hermitage Hill Farm and Stables
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Attraction details
Owner description: Hermitage Hill Farm is a Wedding and Event Venue located in Central Virginia. We offer bridal and event showing by appointment only.
Reviewed June 14, 2016

I helped set up for my nieces wedding there last weekend. While the venue was OK as far as ambiance, the woman in charge was very difficult and made all of us feel unwelcome, including parents of the bride!
Thought it might just be a bad day, but was informed that others were made to feel the same way when previously stopping by to look at the venue, even after a 3 day advance request via email.
I couldn't recommend her for any hospitality position based on how we were treated that day.

7  Thank SOREBACK1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HermitageHill, Manager at Hermitage Hill Farm and Stables, responded to this reviewResponded June 16, 2016

Thank you for your insightful feedback. We try to make everyone as happy as possible and sometimes we too fall short. Appointments are required to visit the special event space and we communicate this with all of our clients through our contract and we respond with in an hour to all email inquiries. Unfortunately visiting on a whim can not be accommodated especially when we are hosting other events and the privacy of our client/s.
All of our events are booked via contract and we require one person to be our sole contact on event days to represent the client. In this case we had about 9 or 10 people with demands that were not related to the rental of the facility. A wedding planner is always an advisable direction since helpers that want to be in charge have not been shared the contract agreement for renting the space.
We had people beating arts and crafts with hammers on our banquet tables, unattended children and inquires by the dozen for one person to attempt to handle. Considering the facts of that day our representative did the best possible and the pictures shared with us have shown smiling faces and showcases so many people having a good time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (23)
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"cocktail hour"
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"beautiful wedding venue"
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Reviewed August 11, 2015

There were a lot of smiles in this diverse wedding guest group, so I think everyone from age 1-80+ had a great time. As a guest I am giving my perspective on this wedding venue.

Please check to see that there is enough seating provided for your guests prior to the ceremony and some bottled water to drink. Also, arrange for fans because it gets mighty hot waiting around in your dress clothes. The horses in the stables are such acting hams. They love a scratch, and the venue provides a carrot bowl during the cocktail hour to feed them. Cute photo ops, especially for the little ones. The stalls are kept very clean, and there is someone on duty to attend to the horses' needs and safety.

Picture perfect rolling scenery are every where you turn. The patio is beautiful, the dining facilities are very nice--upscale rustic charm. There is a beautiful walking area in back along the hop vines, and you might see some horseback riders. I saw a beautiful wedding photo of the bridal gown with the bridesmaids' gowns hanging against rustic wood siding.

The staff does a great job controlling the smells and pesky bugs, so don't let that be a concern. But do be clear what they will and won't provide. Don't assume there are vending machines for soft drinks or bottled water.

I thoroughly enjoyed my visit to the farm and meeting the horses with their very different personalities.

Thank Perkypaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 7, 2015

Beautiful Venue! I would highly recommend this location! My daughter's wedding was beautiful - the owners were very helpful and right on the spot when we needed anything.

Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2015

My best friend was married here over the weekend. Beautiful rustic venue. Gorgeous mountain overlooks and horses all over the place. Bridal suite was very clean, had a full bath, and a separate room to get ready in. Reception hall was huge and had bathrooms located very close by and a kitchen for the catering staff to use.

Thank Katie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed February 24, 2015

I've had the pleasure to spend almost 6 month at Hermitage Hill while I was on an extended business trip. Let me just say that I would pick this place for my wedding if it was easier to ship everyone overseas. Gorgeous scenery, perfectly maintained facility of a working horse farm with a special touch, lovely horses and the experience of the owners are what makes Hermitage Hill so special. I would recommend this place to everyone who is looking for a professional and experienced, yet very personal and unique handling of their wedding

Thank Fjordi_Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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