I can't say enough positive things about this resort. It's literally everything I hope for when I plan a trip to a new place. I was able to rent 2 condos that were connected so that my family had a "suite" with so much space and comfortable beds and nice showers. The amenities are just the best ever. Swimming pool, multiple game rooms, theater room, fire pit for roasting smores, play ground, putt putt and probably more that I'm forgetting. This is the first trip that my kids have wanted to cut the tourism activities short to go back to the resort. The area is beautiful and just so much to see and do. Love this place so much.
Wyndham Kingsgate is the perfect choice to spend your vacation. There's an enormous amount of activities on the premises, no matter what the weather brings. Kingsgate has plenty of indoor fun as well as outdoor. The arcade is free and full of fun! If you love seafood you must visit Sportsman Grille all you can eat crab legs on Fridays!
The Wyndham Kingsgate Resort is located reasonably close to Colonial Williamsburg and the College of William and Mary. The condo we stayed in was very clean and with a reasonably equipped kitchen. The staff was very attentive and responsive. The refrigerator ice maker did not work when we arrived. Within 10 minute house keeping arrived with a bag of ice and within 30 minutes the icemaker had bee replaced. If there is a downside to the location (minor) it is that you have to drive to restaurants. They are not that far (less than a mile) but not walkable. We did not use the amenities so I cannot comment on them.
This location was perfect for family time. It's close to restaurants and shopping. The units we had were very clean and the beds super comfortable. The shower in the kingsize bedroom was simply amazing. The kitchens had every thing we needed to cook. The best part is there was so much for the kids to do on site so there was no need to take them anywhere. indoor pool, outdoor pool, adult only pool, 2 game rooms, movie theater, miniature golf, arts & crafts and water aerobics. The balcony was a very nice place to relax. My only 2 issues: room wasn't ready when we arrived had to wait an hour, the hot tub needs to be supervised too many kids. Definitely looking to go back.
Room was very nice and clean. Loved the bed pillows. Nice kitchen. We had a 2br with a 1 br lockout for 3 brs. Only issue was getting clean towels from guest services was like pulling teeth.
Arrived at 6pm, check in is supposed to be at 4. My wife stood in line for 30 minutes during the mass influx of check-ins. Approximately 20 customers and families in line, and 8 people at the desks trying to manage the mayhem of check in. We were told our rooms weren't ready. Thats strange, check in is at 4. We asked for a manager. Matt, a thin, younger man came out. I told him that this was not ok since we were well past check in time. He agreed to comp dinner for us, at the poolside snackshack which was mediocre at best. He insisted someone would be calling during dinner to confirm our rooms were ready. An hour went by, and no call. Finally, we received a call and were told 1 of our rooms was ready. What? Are you kidding? That is rediculous. We went back to the check-in location and was sent to Ryan at the counter. Ryan, indicated that 1 room was ready, to which I asked for a manager. Tom came out, and I indicated I was angry now. 8pm, and no rooms. I insisted he was going to comp 1 night, to which he replied, that he understood, and that seemed fair. He asked me to send him a copy of our receipt to his cell phone, which I did. I told him, that I would need a confirmation, to shich he replied, "no problem". Tom indicated it might take 2 weeks for us to receive a check in the mail, and I accepted. We left the desk, wated for our rooms to be ready. At 9:15pm, or rooms were ready. No text or confirmation from Tom came. Not the next day, nor the one after that. So i sent him another text, to which I got no reply.
Room appearence. Mostly clean, but the bathroom had a toilet squeezed next the glassed in shower. Problem is, that you can barely close the door becoause the wall of the shower is so close to the door. The towels suck, no other way to put it. Thin and old, like a piece of steel wool. The bathroom fan is loud as hell, rediculous that this not replaced. The refrigerator fan/compressor is very loud. Water pressure sucks. No handheld shower wand, but shower size is good. Our 2nd bathroom has a bathtub and shower combo, certainly not a jacuzzi tub. Beds are comfortable. I am leaving this review, and hope they lose business. Terrible management, terrible customer service, and if you decide you still want to stay here, I can only wish you good luck.