VacayHome Connect did not communicate with me prior to my booking. Most places send out an email prior about the upcoming stay but nothing. When I got to Powhatan Resort, they could not find my reservation which delayed me getting settled in after a very long drive. They finally found it under my email and the name VacayHome Connect had it under NA!!! Really!!! When I sent out an email to them to let them know what happened during check in time, they never responded. If I ever stay again, I will book directly from the resort.
Now lets get to the the upstairs condo... It is outdated. Very loud AC when running. Horrible TV service on TV's that are not Samsungs. Most channels were out or breaking up all week. No TV in the master bedroom only in the 2nd bedroom. Very uncomfortable sofa to sit on in the living room. The beds were ok. The kitchen and bathrooms were ok. Rugs are old and look dirty. Walls too! This is average place.
The condo was ok a little outdated not what I expected as the pictures looked different online. I can say the ghost tour was a lot of fun and the recreation staff were great.
First off, we thought the price was great & we were so happy to find a place with enough space & activities for our family of 5. It's close to Busch Gardens, which is why we went, and also Williamsburg & Jamestown. The unit itself was clean & updated. Everything was there that we needed~ towels, full kitchen, pool towels at the pool, etc. We did bring lots of food (& wine) as we didn't know where the stores were. The activities center is in the middle of the property & that's where the pool, activity room (they have daily events), general store, coffee shop & mini-golf were. The people working there were very kind and helpful when you are new to the place. The indoor pool was packed with kids! We could only stay about 45 min. b/c the older kids were jumping (we have a non-swimmer) & the ventilation was not so good so very "chloriney". There is no lifeguard. The restaurant was pretty good for dinner but even better for breakfast. Everything was clean & we liked the property as a whole. They do try to push the "time share" thing a little which we did not expect. I politely declined & we didn't do it. It's not worth losing 2 hrs. minimum of my day without my kids on a family vacation. If you don't want to do it, just be firm, as they say they "don't pressure" anyone. That was the only draw back. We would go back & I would recommend it.