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“Great stay in spite of power outage....not so...”
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Very good
19 reviews
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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Williamsburg, Virginia

Reviews from our community

Very good - based on 19 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Level 6 Contributor
135 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Great stay in spite of power outage....not so great owner "update"”
Reviewed June 19, 2013 for a stay in June 2013
people found this review helpful

Kingsgate has been updated! The remodeled unit we stayed in (1br) was spotless and well-organized. We always enjoy the amenities at this resort - the pools (multiple!), putt putt golf and, of course, the video game rooms for the kids (and husband!). We had a 13 hour power outage due to a storm, and survived just fine...I was a bit surprised that the foyers and stairways were completely black - no emergency lighting (thank goodness for cell phones). There was generator power at the main registration and activity areas, though.

We were told, on arriving, that if we'd give them 45 min. to introduce some new programs to us ("not an update" they said) that we'd get the usual gift card. So, since it had been a while since we'd done that, we said ok. Well, it was, once again, a ruse to get you in and be berated and made to feel stupid because we "didn't care enough about your points" to "switch" to the "new program"...and "why hadn't we already done that", etc, etc. At closing in on 2 hours - I reminded them that we had just signed up for a PROMISED 45 minutes to learn about new programs...and they got MAD at US! We left. Never, Never, Never again.

Just go for the fun resort...stay away from the sales staff.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: location and amenities
Liked least: high pressure/dishonest sales staff
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jun 2013
Glad you had a great vacation! Take your phone off the hook or "Just say no" to the sales team if the resort tries to sign you up for a sales presentation that you are not interested in...you have "TOTAL" control over that. We stay here all the time and never have an issue by saying thanks, but no thanks!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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