My husband and I stayed for 1 night after we eloped at snoqalmie. We spoke with the manager prior to our stay to arrange for the romance package and was told that they don't offer that package for the room that we ordered. None the less, we notified the staff about our late check in and they were fine with that. In the morning, we were woken up by the people in the next room banging on the wall. As we were leaving our room to check out (which is posted at 11am), we were bombarded with a phone call from the front desk promtply at 11:01am and then the cleaning staff came at 11:05am. With the parking lot being as empty as it appeared to be, we could not understand why we were being pushed out so quickly. We understand that people have jobs to do, but would 10 minutes really matter that much? We had our bags in hand and were walking out the door. Better customer service would have been to wait until at least 15 minutes after 11 before being so pushy.
The room was pretty clean and the bed was very comfortable. We enjoyed the complementary breakfast. The only downfall was the customer service.
- Official Description (provided by the hotel):
- Discover this Cle Elum, Washington hotel offering warm and comfortable accommodations near the Cascade Mountains.Welcome to the BEST WESTERN PLUS Snowcap Lodge where the service is friendly, the amenities are top-notch and the accommodations are comfortable and affordable. The hotel offers convenient access to many local attractions, shopping and dining options in and around Cle Elum. Guests staying at this Cle Elum Best Western hotel will enjoy pristine guest rooms featuring granite rain showers, double pillow top mattresses, goose down comforters and pillows, cable satellite television with HBO® and free high-speed Internet access. A complimentary deluxe full breakfast is served every morning. To help make life on the road in Washington more comfortable, the hotel comes equipped with an indoor swimming pool for relaxing. Guests traveling to Cle Elum on business will also appreciate the variety of business services available including a business center.The BEST WESTERN PLUS Snowcap Lodge is close to where travelers want to be while visiting the Washington area. An outdoor lover's paradise, guests of the hotel can enjoy a round of golf at the newly constructed Arnold Palmer golf course just five minutes away, spending the afternoon bicycle riding or taking a leisurely hike through the Cascade Mountains. For those travelers looking for more excitement, some of the best swift water rafting and fly fishing are just minutes away from this Cle Elum hotel. Within an hour drive, guests can be touring the abundant Washington wine country. This BEST WESTERN PLUS Snowcap Lodge frequently hosts guests staying in Cle Elum to attend area Antique Car Shows or the Courage Classic Bicycle Run.The friendly, helpful staff at the BEST WESTERN PLUS Snowcap Lodge is ready to ensure a comfortable and memorable stay at Cle Elum, Washington. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Cle Elum
- Cle Elum Best Western