Prior to visiting Leavenworth I researched taxi/shuttle operations. This is practically the only game in town unfortunately. I emailed them with information on our arrival on the Amtrak train and could they confirm a pickup. I got no response. The train dropped about 10 of us off in Leavenworth an no one was there. We all huddled under the “unmanned station” porch for about 10 min in 18 degree temps and snow. Finally a shuttle arrived.
The return was much worse. Amtrak is not known for being punctual and as luck would have it our 6:04am departure was delayed until 10am. The folks there said call before 4pm the day before to book the shuttle which we did. They wanted a phone contact so they could reschedule a pick up time if indeed the train was late. We never heard a thing from them. I got updates from the Amtrak app and texts. After 2 phone calls to see what time they would pick us up we finally were told 9:30am. At 9:40 I called and was told he was on his way. He arrived at 9:45am for a 10am departure on Amtrak. We made several stops picking up folks who ultimately ended up standing and drove down the main street at 2 mph looking for people that had booked but obviously given up, there by making us even later. The driver was not concerned we were going to miss the train. We literally ended getting there about 2 minutes before it pulled in. This company is very disorganized and really doesn’t seem to care since they are the only game in town. I only saw one Uber on my app the 2 days I was there. I DO NOT RECOMMEND Leavenworth Taxi and shuttle.
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