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“Dirty, packed and lack of management”

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Leavenworth / Pine Village KOA
Reviewed 9 August 2017

First let me say I am not a fan of KOA but this one tops them all as it is jam packed to the gills with RV spaces inches apart, cabins are filthy, grounds are nothing but dirt or sand and management is not accommodating.

Our family last fall 2016 decided to use this facility as our place to meet for a family reunion because they had both cabins and RV spaces and was centrally located for everyone. When I called in October I was told that we had waited to long to be placed near everyone else but could still get space which I agreed to but felt it was funny since it was still 10 months till the reunion. When we got there last week we were placed as far as possible away from the rest of the family, okay my luck for being late but I watch three RV spots next to the rest of the famil remain open for the first three days and the four day the person that did take the spot said he had called in that day and was assigned that spot, him. When I spoke with the manager about this she said once she inputs a person into the computer she will not make a change ....... okay no accommodating done here no matter what. The floors in the five cabins where so thilthy we were afraid to walk on the little loan drop anything on them and when asked at the office about getting something to clean them with they said they would send someone up which never happen so we purchased our own clean supplies and clean all five cabins we had rented.

Stay away from this place unless you want dirty, mamagment unwilling to accommodate you and be packed in like sardines then this place is perfect for you.

Room Tip: Don't stay here
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 18 of 143 reviews

Reviewed 9 August 2017 via mobile

We've been coming here every summer for 16 years. We know the history of ownership here and are extremely satisfied with how the current, new operators are handling this gorgeous facility. It is, understandably, taking time as the previous ownership/management made some poor decisions that nearly ruined the place. Current changes are a big improvement! We love our KOA again. The setting, in the North Cascades can't be beat!!! Breathtaking in any season! So much to do and see!

Stayed: August 2017, travelled with friends
Thank ChewyHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017

18 of us came from Canada and USA for the May long weekend. Spent about $3000 total for cabins and RV lots. We were degraded by nèighbouring camper whose profanities were pure hate towards Canadians. Received no support at all from Danielle, the manager/family owner. In fact she upgraded them to move them away from us! When we wrote to them to complain, she did not reply. When we wrote to KOA corporate,they forwarded to her and she did respond once again. The night staff were awesome and friendly and most of the rest of the campers were also friendly and nice and were embarrassed by the outbursts of the first family. Will never return!

Stayed: May 2017
Thank annerob58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

I can't believe they actually put us in this site. They knew the size of our 5th wheel, and still we were assigned this spot. By the time we back in and extended our slide-outs, we were literally touching both sides of the actual lines in the dirt indicating our site. There wasn't even room for the picnic table or our truck! Then when the next camper comes in next to you and extends their pop-outs, you are literally almost touching and looking into each other's campers. Now let's talk about the "grassy meadow" we were supposed to be in. There was no grass in sight. We were camping on dirt. That's fine, we're camping, just don't falsely advertise. Then you have the KOA workers driving around in their golf carts really fast and kicking up dust into your campers. I even heard two of them say, "want to race?"

The only redeeming quality of this campground is the fact that you can rent tubes and float the river and they come pick you up.

Stayed: July 2017, travelled with family
Thank kathleentbikeandski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

My husband and I stayed at the Leavenworth KOA in our motorhome along with our 2 dogs. We were so impressed with the beautiful, well kept landscape and colorful flowers as you pull into the park. The staff was very friendly and helpful. It's a clean park and the minute a motorhome pulled out, staff arrived in a cart to clean the site for the next guests. It's also very quiet which we appreciated. They have a fenced area where you can take your dogs and allow them to run and play without being on a leash, we used this several times. On site is an Espresso stand and everyday between 5:00-6:00 the drinks and ice cream were half price! :) We had to leave earlier than expected because our air conditioner quit but we can't wait to go back again!

Stayed: July 2017, travelled with family
Thank jandak446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017

Great campground loads to do and very clean good for small or large groups only thing lacking is toilets not enough for campground size camping sites very big and very well laid out quiet at night and early mornings

Room Tip: Campsite along the river is great
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  • Stayed: June 2017, travelled with family
    • Value
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Thank jalado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2017

We rented a single bare bones cabin, which was nice enough, but was pricey for what you get considering there was no washroom or sink. We were with a group of friends - about 20 in total - and this is where the issues seemed to begin.

Our friends with very large motorhomes were parked in adjacent lots, and hosted the group dinners. Apparently this KOA isn't used to large groups of adults, as we were constantly asked to keep noise to a minimum long before quiet hours. Finally, at about 7:45pm, the camp staff came over and again asked our friend to have everything toned down - music (which wasn't blaring at all), guests, etc. This, while kids are running around being kids, making lots of noise in the central area. We felt a little singled out.

Apparently the people in the cabin next to us had complained, and the staff had agreed to accommodate them by moving them to a different cabin. That should settle things, as none of the other neighbours complained (in fact, the previous night's occupants had joined our little group and had a great time). It did settle things, until the occupant came back to presumably get something they forgot; they proceeded to yell and swear at us, and challenge one of our group to a fight. Honestly, I wish we had video of the incident, it's ridiculous.

To make matters worse, we got back to our cabin during our stay, and someone had taken our wood. I believe it was likely KOA staff, but who knows.

Overall, a poor experience.

Room Tip: Try and get a cabin with a washroom.
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ommoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leavenworth / Pine Village KOA

Address: 11401 River Bend Dr, Leavenworth, WA 98826-9305
Phone Number:
Region: United States > Washington > Leavenworth
Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 23 Speciality Lodging in Leavenworth
Price Range: C$25 - C$276 (Based on Average Rates for a Standard Room)
Number of rooms: 150
Official Description (provided by the hotel):
Welcome to Pine Village KOA, set at the foot of the Cascade Mountains amid 30 acres of pine trees, wildflowers and grassy meadows. This is a place for recreation and relaxation. The Wenatchee River curves 770 feet alongside the campground, where guests may take advantage of its sandy beach. Just enjoy the beach or rent one of our inner tubes for a nice afternoon float. In the evenings, enjoy a movie at the social event area alongside the river. A playground, 81° heated pool, hot tub, bike rentals, tie-dye and other fun activities delight children. We offer everything from tent and RV sites, to one or two-room Kamping Kabins, and for a little more luxury, try our Kottages and Lodges. The pavilion area, with propane barbecues, is ideal for rallies and reunions. Also, check out Kamp K9 for pets. Firewood available in the office for purchase and free Wi-Fi. Families enjoy the Koffee Kabin, where ice cream, smoothies, lattes and coffee are served. Breakfast is available May-October on weekends for a minimal fee. Take the free weekend shuttle to Leavenworth's Bavarian Village for easy shopping and dining. Leavenworth hosts many festivals and cultural events. Leavenworth has something for everyone. Come visit us in our 33rd year in business! ... more   less 

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