I used to highly recommend this hotel and casino, but after today all that will change. To begin with it was only little things- the alarm clock going off at 10am when I wasn’t the one who set it, and I had only gone to bed a few hours before. The curtain not closing tightly, so you get that stream of light right in your eyes when you’re trying to sleep. The call button on the elevator not working- even though we had reported it a month ago on our last stay at the hotel on the same floor. All these things are annoying but fixable- however the treatment I received in the Eagle’s Buffet is NOT. My friend and I were having brunch in the buffet. Our waitress pointed out that money had been dropped under our table. My friend had been going through her pocket, so we thought nothing of it, picked it up and continued on with our breakfast. My friend went up to get some food and the Buffet Manager approached my table. He indicated that a guest had called down because she had lost her money and the waitress had told him that money was under our table. I told him when my friend returned to our table I would have her check to see if it had been her money. I had finished my breakfast however my friend was still getting items she wanted and realized I didn’t have change to tip my waitress, so I went outside of the restaurant to cash out my slot ticket so I had some change. Suddenly the manager comes walking swiftly up to me asking where my friend is in a rude and accusing tone. I indicated she was in the restaurant getting food and I would speak with her regarding the money. As I returned to the restaurant the manager was staring at me like I was a criminal or something. I went to find my friend to clear up the issue. My friend checked and did have more money than she remembered having, so I took the money and gave it to him. I spoke to him in regards to how I was not okay with him treating me like I had done something wrong and was a thief. He argued he had not and felt there was nothing wrong with his actions. He indicated that he trusts no one and that’s how he responds to people. I indicated that I was never returning to this hotel or casino again. I returned to my table while my friend finished her meal. The manager did come to our table and gave me a card with a $40 comp on it for food, however he wasn’t genuinely apologetic. I’m not sure why he thought my integrity was for sale but it is not and if it was, it’s worth more than 40 bucks.
- Official Description (provided by the hotel):
- With the opening of its new luxury hotel, Tulalip Resort Casino has become the largest and most distinctive meeting, gaming, dining, entertainment and shopping destination in Washington State. The world-class resort destination includes: 192,000 square feet of gaming; six dining venues headlined by the exceptional Tulalip Bay restaurant; and the intimate Canoes Cabaret. The luxury hotel features 370 guestrooms and suites, as well as premier meeting, convention and wedding space, and a full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Tulalip Hotel Marysville
- Tulalip Resort Casino Marysville, Washington