We flew in on a late flight and were just looking for an affordable place to stay. I booked the room a week in advance but when we showed up at 2am we were told that we didn't have a room available. The person working the front desk made the comment that this happens all the time - she has to tell travels that the company overbooked and there isn't a room available. She actually said that it was her last night and she couldn't handle turning people away.
She was great because she went and cleaned a room while we waited. It sucked to wait 30 minutes (at 2am) but it was great that she took the steps to get us a place to sleep.
Bottom line, she was great but the hotel wasn't - I would be very cautious about booking here.More