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“Enjoyable place” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites North Sequim

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Holiday Inn Express Hotel & Suites North Sequim
Ranked #1 of 9 Hotels in Sequim
Certificate of Excellence
GreenLeadersBronze level
Seattle, Washington
Level Contributor
136 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Enjoyable place”
4 of 5 bubbles Reviewed 12 February 2012

Went to the pennisula for a relaxing weekend and stayed here. Staff was very professional. Property was very clean, well kept and easy to get to. I particularly enjoyed the pool and spa. The only downside for me were that the beds were too soft and I prefer a more supportive bed.

  • Stayed February 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sassywm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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353 reviews from our community

Traveller rating
    169
    139
    29
    10
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Federal Way, Washington
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 4 February 2012

We reserved one room for a Saturday night one week in advance. That Tuesday we decided to make if the for following weekend instead. So, my wife clicked the link on the email confirmation that we received that said "modify registration" and changed the reservation for the following Saturday. We received another confirmation for this date. We showed up on that day while I was unpacking the car my wife went in to the office to check-in. The manager came out once the clerk recognized our name an preceded to berate my wife for not showing up the previous week. Turns out that instead of modifying the original reservation when my wife clicked on "Modify reservation" it actually created two reservation for the previous Saturday. And, a reservation for the next Saturday. The combination of two unexpected charges had also maxed out my credit card, so the manager was mad that she could not charge us for the third room she thought we owed her. She said that they had no more rooms available. My wife came out in tears. After driving around town for 30 minutes we decided to call the holiday inn express and ask if they had a room they said yes on the phone. I had no idea at that point that we had already been charged for two rooms the previous Saturday, so we decided to stay at a different hotel. After the vacation, I placed a call to the manager and asked for a refund. But, she refused. I tried to explain the circumstances but she refused to listen. I made an online complaint to Holiday Inn but they only referred me to the manager. I have never seen such a display of unbelievable arrogance, stupidity, and mismanagement. The complete opposite of good customer service. Watch your wallet if you decide to stay at this hotel.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank Dordogne_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma, WA
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 4 February 2012

This nearly new hotel has been our favorite place to stay in the Sequim - Port Angeles area, if only because its competition is shabby and/or overpriced. In general, it's a standard Holiday Inn Express, with the expected attention to customer service and amenities. They offer above average breakfast choices, and the staff members are friendly and helpful.
But...on this stay, we discovered a mold buildup (both black and pink) around the window of our east facing room. This is not only unattractive, but could present a health hazard to some guests. Winter seems like a good time to attend to these cleanup/maintenance chores, when many of the rooms are empty.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank bksgrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

This location is convenient for getting to Victoria via the Port Angeles Ferry, and probably the nicest hotel in Sequim. The rooms are always clean and the staff VERY friendly and helpful. We usually get the family suite so the kids have a bit of room but this last time were put in a disabled suite that was not so comfortable. I should have asked for a different room but it was late in the day. The beds are starting to show some wear too, usually HIE properties have excellent mattresses. I would stay again but will probably try another property in Sequim or Port Angeles next time as the "Priority Club" scheme is a joke compared to most other hotel rewards programmes.

Room Tip: A nice touch is they open the breakfast bar a little early for those catching the ferry. Skip the...
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank hellolenin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 November 2011

My family of 4 stayed at the hotel for a weekend getaway. We were taking some R&R, after being faced with a traumatic event, the week before. We were looking forward to the kids being able to relax, get some much needed rest. Our experience exceeded our expecations! All staff we encountered were very congenial. The "featured suite" we stayed in, was spacious and looked great. My children are very light sleepers, who most always have issues with noise in hotels. Not the case at all here! Upon unfolding the sleeper sofa, I noticed the bed linens had sand in them. After phoning the front desk, a desk clerk arrived at our door immediately. She appolagized profusely, made up the bed with fresh sheets, and presented us with a goodie bag filled with candy, popcorn and complimentary priority club points. Great! We loved the pool area (especially our 4 yr old son). We were very happy to have a good, hot breakfast every morning. The staff went out of their way to be warm and friendly to our children. Thanks for providing us with a great place to rest for the weekend!

  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank maizey05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily H, Front desk agent at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, 28 November 2011
First of all, I send my condolences. Second, thank you for choosing our hotel for your getaway needs. Our staff goes out of their way to make sure every guest has a great experience, and this is no exception. We are glad that we were able to resolve your issue immediately and get you taken care of so you could have a worry free weekend.

No matter what time of year it is, the pool is always a huge hit with the kids! We are glad your son enjoyed himself.

We sincerely hope the next time you choose to get away you will consider us again. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
World Traveler
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 23 November 2011

Overall this is not a bad hotel. The staff are friendly and generally helpful. The breakfast is OK, though not nearly as good as the big hotels in larger cities. The rooms are comfortable enough for short stays. There is nothing within walking distance so you will have to drive somewhere to get something to eat. The only thing that really got under my skin about staying here was the internet. The internet connection was dodgy at best with frequent disconnects and variable connection speed. I would have no problems coming back for a short stay.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sjoconn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily H, Front desk agent at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, 25 November 2011
Thank you for your review. It is feedback like yours that is much appreciated because it lets us know in which areas we need to improve. We apologize for any inconvenience from the internet connection and are working to resolve that issue.

We hope you will consider us for your lodging needs in the future. We look forward to seeing you again soon. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

Stayed two nights to enjoy the local sights. Brand new, very clean, pool and hot tub were beautifully maintained. The breakfast is a real boost, something for everyone and plenty of it. Staff were polite and helpful. Wish there were more of them everywhere else we travel!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hanington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily H, Front desk agent at Holiday Inn Express Hotel & Suites North Sequim, responded to this review, 20 October 2011
Thank you for your lovely review of our hotel. We appreciate feedback like yours. We are glad you were able to enjoy the fresh, hot breakfast. I will make sure my manager hears of your compliments to our staff - they go out of their way to ensure the guests (like you!) are happy. I hope the next time you're in the area you choose to lodge with us again. We look forward to working with you again. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites North Sequim

Property: Holiday Inn Express Hotel & Suites North Sequim
Address: 1441 E Washington St, Sequim, WA 98382-3503
Phone Number:
Region: United States > Washington > Sequim
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Sequim
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites North Sequim 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Our hotel is designed to give you more value than what you are expecting from the typical, limited-services hotel experience. We have designed larger, quieter rooms, real one-bedroom suites, a roof-top garden pavilion and the Northwest’s only solar powered conference center. Our 250 seat conference center provides a state-of-the-art space for building extended customer relationships and will assist wedding and group planners by providing them a flexible space with quality food and entertainment capabilities. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites North Sequim

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