The night I check in, the gal behind the desk was super helpful and friendly. I noticed my room rate was incorrect, not what I'd paid on-line. I could tell that she would have wanted to explain something to me if it weren't so late at night, but what she said was, "I'll take care of it, no problem." Big friendly smile, problem solved.
Upon check-out the next morning, the two people behind the counter (Courtney and Mr. Munn) were puzzling about my bill, trying to figure out what the gal the night before had done to it. I explained that my room rate was wrong and the gal had fixed it. They started mocking me! "Yep. Ninety-nine cents." They went on and on together, mocking me for saving a whopping .99. I didn't understand what they were talking about at all. I looked at the printout I'd just been given. It said my room rate was $88.xx (I forget the change amount). I remarked to my friend, "That's more than .99, I think I'm being mocked."
The two behind the counter heard me and were completely unmoved or embarrassed by their behavior. They continued to mock me for pushing for .99 in savings. It wasn't until much later that day that I realized that, if my bill had been itemized, I would have seen that the $88.xx amount included taxes, etc. My base rate was still incorrect (the gal changed it from 79.89 to 79.00) but if the two people at the counter had said, "Oh, I totally see how that can be confusing. The bill isn't itemized, that amount you're seeing is the total with taxes and everything." Neither of them did any of that. They just mocked me. When I repeated, "I think I'm being mocked and I'm not liking it." Mr. Munn said, "Would you like a comment card?" I said no thank you and walked away. I have Trip Advisor for a comment card, and I'm pretty sure it will be more effective.
- Official Description (provided by the hotel):
- Recently remodeled in March 2012 with Pillow-top mattresses, 37" HDTV's, Complimentary full hot breakfast buffet featuring fresh baked scones & bagels, omeletes, sausage, bacon, country potatoes, fresh fruit along with your standard continental breakfast favorites, and fresh baked cookies each evening, you're sure to enjoy your stay. With modest prices and a friendly staff to assist you with whatever you might need, we invite you to come give us another look. You won't be disappointed. ... more less
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- Also Known As:
- Best Western Tumwater Hotel Tumwater
- Tumwater Best Western