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“Pretty standard Residence Inn”

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Residence Inn Charleston
Ranked #10 of 23 Hotels in Charleston
Certificate of Excellence
Reviewed 10 August 2017

We tend to favor Marriott properties and Residence Inns are our choice if they are available. This one in Charleston is, in my opinion, pretty average as the brand goes. Desk folks were very friendly and efficient. Within minutes we had our room keys and were informed as to breakfast hours. Breakfast room was pleasant with a good selection of breakfast food which is one of the reasons we often choose Residence Inns. We had hoped to use the outdoor grill for dinner but we were rained out. Thankfully the suite had a fully equipped kitchen which met our needs. Overall, we had a good experience at the Charleston Residence Inn.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank DICKKEIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 214 reviews

Reviewed 22 July 2017

We stayed 2 nights at this Residence Inn in Charleston, it is located atop a hill in a couple miles away from the freeway and city noise. During the day you feel removed from the city and at night the area is very quiet.

The rooms were very spacious and clean! The property was well maintained and breakfast area had a large selection of fresh items and good coffee.

Next time were in Charleston were staying here, period!

Room Tip: All the rooms are good
  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Vegas411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2017

This hotel is in a quiet area that is a little out of the way but is actually close enough to Interstates 64, 77 and 79 to be useful. The man who checked us in gave us a list of restaurants with the approximate driving time to each one. We selected one on the list, used the WiFi to check it out and easily found the place. Our unit was clean but seemed to have the smell of a cleaning agent (a carpet cleaner?). The WiFi was good, the bed was comfortable and the bathroom was nice. Breakfast was pretty good but he oatmeal was very soupy.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TOM-LINDAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2017 via mobile

The hotel and the service was great. They take pets but they do have a mandatory $100 cleaning fee as well. The hotel is situated on top of a hill and somewhat difficult to find. There really isn't anything close to it to do or eat but other than that it was very nice.

Stayed: July 2017, travelled with family
Thank GRWLR51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

My daughter went to their site to book our 2 bedroom room, but when we arrived it was only one bedroom, for 4 adults. The desk clerk insisted we used a third party service to book our room. The confirmation receipt even showed it came from The Marriott Front Desk. So he said since we used a third party we could not make any changes and refused to do so.

The young female at the front desk was checking in a customer and yawned in her face without covering her mouth or apologizing after the yarn.

Food crumbs under the sofa.

When we called for extra pillows we were told we needed to come get them unless we wanted to wait because nobody could bring them for a while.

Nice that they allow pets, but hallways smell of pet urine.

Overall it is a nice hotel and breakfast is absolutely great, but front desk staff could use some training on customer service skills.

Room Tip: "Rooms on the south side are quieter"
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank pmitchell500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg B, General Manager at Residence Inn Charleston, responded to this reviewResponded 12 July 2017

Thank you for your comments regarding your stay. We are always interested in our guests impressions and appreciate being made aware of their experiences. I am sorry that you were not able to get the larger room which you desired. We always want our guests to get what they want. I will make sure that your comments are shared with the front desk and housekeeping staff to make sure this is an isolated incident. We hope to see you again soon..

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2017

This hotel is located 5-10 minutes from the interstate located on top of a hill. It's exceptionally quiet and you will hear absolutely no road noise. The young gal (Taylor??) at checkin was not the most welcoming after a long day. The morning staff was super friendly and stopped by each table while having breakfast to see how things were going.

Our room was very clean and the bed was very comfortable. I guess Residence Inn no longer does a light supper during the week but there was a dessert bar with cobbler, ice cream, fruit and sodas.

The reason I'm giving it a four rating is there are no restaurants nearby. You have to drive back to the interstate to find one. After driving 700 miles, we weren't very happy to get in the car again to go out to eat.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

You can tell parts of this hotel have been renovated--which is good. The breakfast area and lounge is nice. The breakfast had these burritos which were very good and had a better waffle bar than other Marriotts. I think the elevator is slow and quite a bit of walking to hotel rooms. Slightly disappointed that each time I went to the front desk (total of 3), no one was ever standing there. I always had to wait a bit for someone to show. Overall, it was a fine Marriott.

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank allyouneedistara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Charleston

Address: 200 Hotel Cir, Charleston, WV 25311-1267
Region: United States > West Virginia > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Charleston
Price Range: $157 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Charleston 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Residence Inn Charleston Hotel Charleston
Charleston Residence Inn

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