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Quality Inn New River
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Reviews (229)
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All reviewsroom was cleandairy queenwafflesgift shopfree breakfastwould stay here againsausageon sitebar grilloutdoor poolbiscuitsvalue for the moneywater pressurepies pintsrafting tripwest virginiamotel
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11 - 16 of 229 reviews
Reviewed August 23, 2017

Beware! If you are looking for a peaceful night of sleep, this is not the place to stay. We spent two sleepless nights there and the loud partying continued straight through the night. Right outside our door! Staff was well aware and did nothing.

My best advice to my fellow travelers is bypassing this redneck heaven. There's bound to be better on down the road.

  • Stayed: July 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Lorra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard m, Owner at Quality Inn New River, responded to this reviewResponded September 8, 2017

Thanks for staying with us . I was unaware of any parties etc going on at our Inn. We don't allow that type behavior as I will explore your comments further . Let me apologize for the inconvenience and assure you this is not the norm.

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Reviewed August 17, 2017 via mobile

Stayed here while on a scheduled rafting trip on the New River. Nice motel, friendly staff, clean room and good breakfast buffet. Very good value for the class level of motel. Would stay here again for sure.

Stayed: August 2017, travelled with family
1  Thank CaptRags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard m, Owner at Quality Inn New River, responded to this reviewResponded September 8, 2017

Thank you for staying with us. We appreciate the kind remarks. We should have our remodel completed in the spring of 2018 bringing up to date on facilities and amenities. Hope to see you again !

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Reviewed August 12, 2017

Just stayed here for 4 nights and can't say enough about how well we were treated! Starting with the welcome from Ashley at the front desk and then the follow up call to our rooms to see if we needed anything. The manager Denise went above and beyond and is just a genuinely kind and caring person. We were on motorcycles and they brought us rags for our bikes without us even asking. The restaurant/bar on site was great and of course the delicious free breakfast and gift shop. Thanks so much Denise and everyone!!! Location is perfect for visiting many attractions!

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Sunshine2717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard m, Owner at Quality Inn New River, responded to this reviewResponded September 8, 2017

Thanks for staying with us ! We appreciate your comments and hope to see you again soon. Our remodel should be done in the spring of 2018 we are excited to offer a more up to date facility for our guests ! Come see us !

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Reviewed August 8, 2017

We stay here when we come into West Virginia and want to be the near the New River Gorge. The rooms are clean, staff is friendly, rooms have been updated, and there is an on-site bar/grill. Nice swimming pool sits in the middled of the complex with a laundry room off the pool area and also a covered outdoor are with tables and grills. Call direct and get a better rate with a cancellation policy. Lots around the general area for exploring.

Room Tip: We were upstairs directly across from the pool. We enjoyed that location
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard m, Owner at Quality Inn New River, responded to this reviewResponded August 10, 2017

Thanks for staying with us ! We appreciate your kind remarks. We are working hard to update the entire motel. We have 22 bathrooms still to finish and 33 carpets to replace then it will be time to work on furniture replacements ! Hope to see you again soon !

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Reviewed August 1, 2017 via mobile

Not sure how this was rated 4stars. Very old complex. Old room with old bed covering. Nice people working there. No hot water in shower. Cobwebs in room too. I don't recommend this place. It is close to things.

Stayed: August 2017, travelled with family
Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
richard m, Owner at Quality Inn New River, responded to this reviewResponded September 8, 2017

Thanks for staying with us , I apologize if things were in disarray . We wish we have had an opportunity to correct things had you notified us during your stay. We are an older establishment but we work hard to make our guests happy and we are presently in a full scale remodel set to be completed in spring 2018.

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