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“Great place for families and pets”

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Residence Inn Morgantown
Ranked #11 of 24 Hotels in Morgantown
Certificate of Excellence
Reviewed 18 April 2017

We have stayed at this hotel several times. It is in a great location next to Ruby Memorial Hospital and the football stadium. The hotel is great for families with the spacious rooms and small in room kitchen. The hotel staff is always friendly and helpful! At check in, they gave our dog a bag of dog treats! This hotel is great for traveling with pets and there is no pet odors. The breakfast each morning is hot and fully stocked. Love the make your own waffle station and they also offer other hot items like eggs, biscuits and gravy, in addition to cold items like cereal and yogurt. The only drawback this trip was the pool was under maintenance and the kids didn't get to swim. Otherwise, we love staying here and are planning on returning during our next visit.

Room Tip: 1st and 2nd floors are for pets.
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  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jessica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, General Manager at Residence Inn Morgantown, responded to this reviewResponded 20 April 2017

Thank you for staying with us and taking the time to tell us where we succeed! I will pass this on to our staff. Thank you for understanding that are pool is temporarily closed. We are awaiting a quick sign off and the pool will be ready to enjoy by the end of this week.

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20 - 26 of 196 reviews

Reviewed 12 April 2017

Reservations at this Residence Inn do not mean a thing. We had a reservation for April 8th and arrived at 4pm. We were told the rooms had not been cleaned and we're asked to wait 15 minutes. After one-half hour we were told rooms were not yet ready. So we said we would go to dinner and return later. When we returned at opm, we were asked to wait again. After another 20 minutes we were told there were no rooms at all. Rather than traveling to another Marriott on the other side of town, we opted for the Holiday Inn almost across the street. Very pleasant there. No apology from the Residence Inn. And this long-time Marriott Rewards member just shredded his Marriott credit card. There are plenty of other hotels that appreciate my business. NO MORE MARRIOTT!

Room Tip: Just do not stay here
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  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank edlexin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, General Manager at Residence Inn Morgantown, responded to this reviewResponded 14 April 2017

edlexin,
Good afternoon. Please accept our sincerest apologies for the troubles you encountered attempting to stay at our property. No excuses will be given, because this was an unacceptable occurrence, but not at all normal for our facility and staff. We may not have the chance to make it up to you, although we ask you not to hold this situation against every Marriott. Again, we are very sorry.

Sincerely,
RI Morgantown Staff

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Reviewed 29 March 2017 via mobile

I stayed here for a week while my house was being painted. Because the hotel is pet friendly, my animals accompanied. The first night there I heard my dog crunching something but it was gone before I could identify. Two days later, my boyfriend found a potato chip next to the sofa. We had not eaten chips in the room, so clearly the room was not cleaned before we showed up. The windows and sink were also filthy (and filmy!) and the cherry on top was the cheap vanilla air freshener permeating the lobby and hallways. When we checked out on a Saturday there was one person working who had no authority to make decisions and had to call several managers to discuss voiding our cleaning fee. The desk clerk was very polite, but I am appalled that a hotel has one person, whose badge said TRAINING, working alone on a Saturday.

I'm rating it 2 because it was close to my office and the staff was very friendly and as accommodating as possible. I'm just not sure where the cleaning staff was.

Stayed: March 2017, travelled with family
Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, General Manager at Residence Inn Morgantown, responded to this reviewResponded 30 March 2017

Stephanie F,
Good afternoon. Please accept our sincerest apologies for the room not being cleaned properly prior to your arrival at our property. We are currently experiencing some staffing issues, which we are working towards solving. The staff member that was on property did the right thing contacting a manager. It was more of a courtesy call to ensure this was the correct route to take. Again, we apologize for the inconveniences you encountered, and I hope you give us another chance if you find yourself in Morgantown again.

Best Regards,
RI Management Staff

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Reviewed 21 March 2017

We had to come to Morgantown for a family Emergency. Even with having to bring our dog, this hotel was most accommodating not to mention so close to Ruby Hospital. Would Def Recommend. Friendly staff and comfortable rooms. Also very close to food and shopping.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ANGELA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2017

We chose Residence Inn because we were traveling with a service dog. The one bedroom suite allows us to close the bedroom door so our dog doesn't awake us with noise from the hallways.

We were assigned a very large one bedroom suite close to an exit which was convenient to take her out. Sadly, there was not much of an area to walk the dog.

The carpeting should be replaced in this room as it is badly worn and coming up around the fireplace. We were able to prepare a simple dinner in our kitchen and relax following a long day.

Breakfast was adequate.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Sky34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, General Manager at Residence Inn Morgantown, responded to this reviewResponded 16 March 2017

Sky34,
Thank you so much for taking the time to leave a review on our property. We are glad that you were able to relax and enjoy the amenities we have to offer. You are more than welcome to walk your fur buddy anywhere around the hotel. By no means are you restricted to the pet area. UnderArmor has also formed a program with Residence Inn properties that provides running routes for guests. They may also be great dog walking routes! Thanks again for the review, and we hope to see you back again soon.

Sincerely,
Leah Carbone
General Manager RI Morgantown
leah.carbone@marriott.com

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Reviewed 27 February 2017

It is like many Residence Inns, but has some disadvantages. On the plus side, its location allowed us to really spend some time in Morgantown. We had passed the town several times, but never stopped there. Guess what, it is a nice university town with some great shopping and restaurants. It is worth the stop. The hotel itself is several miles off the interstate, but is easy to find (with a GPS of course). While the hotel layout is typical, parking may be some distance from your room. The free internet was quite slow at times and did not connect easily. Breakfast was disappointing and would at best rate marginally acceptable. In typical fashion, the staff we met were friendly and helpful but did not bring the hotel to an above average rating. However, we still feel Residence Inns are terrific price performers

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TOM V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah C, General Manager at Residence Inn Morgantown, responded to this reviewResponded 3 March 2017

Thank you for taking the time to give us a review! I would like to address many of your comments and use these as training opportunities for our staff. Could you please email me at leah.carbone@marriott.com with your reservation details. As for our breakfast we uphold Marriott brand standards. While uphold Marriot breakfast standard we would still like to hear what you would prefer that you didn't see on our breakfast spread. Thank you again, and I appreciate your time.

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Reviewed 6 February 2017

Great location next to the football stadium and the large hospital system. Friendly staff, plenty of parking and free breakfast. Rooms are what you would expect from a Residence Inn, larger with kitchens.

  • Stayed: February 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Morgantown

Address: 1046 Willowdale Rd, Morgantown, WV 26505-2803
Region: United States > West Virginia > Morgantown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Morgantown
#4 Romantic Hotel in Morgantown
Price Range: $141 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Morgantown 3*
Number of rooms: 104
Official Description (provided by the hotel):
Travelers looking for spacious and relaxing Downtown Morgantown, WV hotels choose Residence Inn by Marriott Morgantown. Our hotel offers extended-stay and suite accommodations near West Virginia University and Ruby Memorial Hospital. We are also close to Morgantown Municipal Airport. Each morning, our guests start their day with a free breakfast in our breakfast area. Our pet-friendly hotel also provides a complimentary Residence Inn Mix social time periodically during the week. Our accommodations are ideal for life on the road, whether you are traveling for business or leisure. We are an all-suite hotel featuring large guest accommodations that have free Wi-Fi, ergonomic work areas and well-appointed kitchens with coffee makers, dishwashers and refrigerators. On our property, you will find an indoor pool and fitness center. If you need to host a meeting in Morgantown, contact us to reserve our 192-square-foot boardroom. ... more   less 
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Also Known As:
Residence Inn Morgantown Hotel Morgantown
Morgantown Residence Inn

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