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“Quaint and nice but needs improvement in front desk staff”

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Settlement Courtyard Inn & Lavender Spa
Ranked #5 of 10 Hotels in Fish Creek
Certificate of Excellence
Reviewed 20 July 2017

We stayed 7/10 through 7/14. We found the room clean and comfy. Downside, no elevators and all of our luggage had to be carted upstairs. Asked for extra wash clothes everyday and only received them one time. Would have been nice if their continental breakfast had some protein like boiled eggs. It was all carbs. At $200 a night I guess we expected more. Day 3 a storm knocked out the power and also left us with no running water in the evening. I kind of thought that the front desk person, which was the only staff there might come to the rooms (30 rooms and they were less than half full) with either flashlights or candles and matches. Instead I had to go in search of them. She was just standing in the lobby with 3 large lit candles for herself. She did give me a couple of tea lights and a book of matches. Isn't this kind of a fire hazard?? The older couple next to us were not willing to go down in the dark to get candles so I gave them mine and went back for more. My husband went in to check out and found the same person who's name begins with an H somewhat rude when he asked for a copy of our bill. She said "oh you want to make sure I didn't put extra charges on your bill?! So rude! She never even asked how our stay was! I don't think her job is a good fit for her and unfortunately it left a bad taste in our mouths so we won't return. The spa was great thiugh!

Room Tip: The wifi was slow and would shut down from tine to time.
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sanclem241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marise R, Owner at Settlement Courtyard Inn & Lavender Spa, responded to this reviewResponded 22 July 2017

We use these reviews to always improve our service and we appreciate your feedback. I wanted you to know that my husband and I were there for the power outage setting up the generator and providing lights in the parking lot for guests still checking in. There is a lot to do when that happens and we want to make sure you have water and some emergency lighting until the power is restored. Tea lights do not create a fire hazard but thank you for your concern.

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11 - 17 of 150 reviews

Reviewed 18 July 2017

Our family of four just returned from an impromptu long-weekend at the Settlement Inn. This hotel had everything we needed, and lots of nice touches for a particularly comfortable and convenient stay:

-Clean, cozy, atmospheric room with comfortable queen beds and nice bed linens.
-Tons of storage, convenient kitchenette and large fridge, gas fire place, dvd player for movies with the kids for when they were wiped out after a day of outdoor activities
-Nice view of backyard of property and pool, which looked great but we didn't get around to using; bbq and table/chairs out back in case you feel like staying in an grilling
-Conveniently located to Fish Creek, Ephraim, Sister Bay, Egg Harbor, etc; everything we wanted to do was within around 20 min of hotel
-Everything from the continental breakfast to the friendly and helpful front desk staff to the chess set in the common area seemed carefully thought out with guests' comfort and convenience in mind.

We will for sure come back. Thank you!

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank mke_travelbug_mama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laynie113, Manager at Settlement Courtyard Inn & Lavender Spa, responded to this reviewResponded 20 July 2017

Well Thank you for all your kind words. When we read reviews like yours it reminds us all why we are in the hospitality field. It is people like you and your family that makes us love what we do. You make our jobs meaningful. We cannot wait to see you all again on our next trip to Door County.
Thank you,
Elaine
Manager

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Reviewed 9 July 2017 via mobile

Amazing. Perfect. Friendly. Treated us like family. Her lavender oils helped my severe sunburn. Thank you again! Kid friendly. Farmers market next door. Pies next door great treat for us. Not commercial at all!

Stayed: July 2017, travelled with family
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laynie113, Manager at Settlement Courtyard Inn & Lavender Spa, responded to this reviewResponded 11 July 2017

Thank you for your kind words. We love hearing our extended family is always happy and that they enjoyed their stay with us. See you next year.

Thank you,
Elaine
Manager

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Reviewed 12 June 2017

This place has all you need for a nice relaxing time in Door County. We stayed as a part of a package that included the lodging, massages, dinner certificate ($100) and a trolley winery tour. It was a great value and a perfect way to spend a much needed mother/daughter weekend! Everything we did, as a part of this package, was awesome. The staff was super friendly. Our room was very comfortable with a kitchen and a gas fireplace! Continental breakfast was fresh and well stocked. I would definitely stay again, hopefully soon!

  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laynie113, Manager at Settlement Courtyard Inn & Lavender Spa, responded to this reviewResponded 14 June 2017

Thank you for your kind words. We appreciate hearing feedback from our guest. We would also like to Thank you for making our jobs so rewarding. With any luck we will be seeing you soon.
Thanks again,
Elaine
Manager

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Reviewed 9 March 2017

We first stayed here 15 years ago. It is well kept up, has an excellent spa and relaxing walking trail. It also has a very nice place to have breakfast (inside w/fireplace or outside patio)You will not be disappointed!

  • Stayed: November 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2016 via mobile

Slightly dated furnishings in the rooms, but a lovely setting. Comfortable. Attentive staff (but call if you need to arrive late...the desk isn't staffed 24 hours, as is common in Door County). Ask for a wood burning fireplace! (We had a gas fireplace, which was still a nice touch.)

Stayed: October 2016, travelled with family
Thank LJKPChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2016 via mobile

Nice place to go. The staff is friendly and polite. There are shops by the inn, so it's not so busy as downtown is. The spa is wonderful , my wife went to the spa and had a wonderful experience. Will return again is only a few minutes from downtown fish creek. Thanks for a wonderful time at the settlement inn and lavender spa

Stayed: August 2016, travelled with family
Thank troy v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Settlement Courtyard Inn & Lavender Spa

Address: 9126 State Highway 42, Fish Creek, WI 54212-9712
Phone Number:
Region: United States > Wisconsin > Door County > Fish Creek
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Fish Creek
Price Range: $144 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Settlement Courtyard Inn & Lavender Spa 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
This charming country inn and spa specializes in a total relaxing vacation experience. Beautiful inn rooms and whirlpool suites all have fireplaces and kitchenettes or dry bar. Heated outdoor pool, hiking trails, continental-plus breakfast, beer pub, horseshoes, sand box, grills and shops. The Lavender Spa is an intimate massage therapy spa offering massage services and packages. Menu items include Swedish massage, Aglow face massage, hot stone, aromatherapy, couples romantic spa packages, girls getaway packages and more. ... more   less 
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Also Known As:
Settlement Courtyard Inn And Lavender Spa
Settlement Courtyard Inn & Lavender Hotel Fish Creek
Courtyard Fish Creek
Fish Creek Courtyard
Settlement Courtyard Inn & Lavender Spa Fish Creek, WI - Door County

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