I was in Hartford, WI last weekend to attend a family wedding. I booked a room online at the AmericInn website using my credit card two weeks ago. About a week ago my dad offered to pay for the room instead so I cancelled my reservation using the online site. This was all way before the cancellation deadline. I made sure to get a cancellation confirmation number to ensure the process had went through.
When I got to the AmericInn last weekend, the desk clerk told me that my original reservation was still in the system. I explained to her that I had cancelled my original reservation but she said it was still there. She told me that the AmericInn website often gave them trouble and that it was best to just do all the bookings and cancellations over the telephone. She said there was nothing she could do and I would be charged for the room I had cancelled. Of course I was upset. In her defense, the desk clerk was very calm and nice to me.
Just as I was resigned to the fact that my credit card was going to be charged and I was going to have to call up the AmericInn customer hotline to argue my charges, the clerk was able to clear my reservation from the system because it was booked under cash guarantee. Crisis averted, I guess? I've been checking my credit card statement every day to make sure I don't get charged.
So... hopefully one of the AmericInn people will read this and look into the situation. It's the year 2011 and people use the internet to conduct most of their business these days. The fact that the hotel is situated in a rural area does not give the hotel an excuse to avoid the internet!
Besides my online booking problem, the hotel was very nice. The employees were very friendly. My room was clean and quiet and I had a good night's rest. The hotel didn't have that gross old cigarette smell- you could tell it had been recently renovated. The free breakfast was awesome and I really appreciated it how convenient it was when I had to rush out the door to make my 9 am flight in Milwaukee.
- Official Description (provided by the hotel):
- The recently upgraded rooms at the AmericInn Hartford include updated furnishings, room décor, flat screen TV’s and cozy Serta® Perfect Sleeper beds. The AmericInn Hartford hotel is conveniently located in Hartford, Wisconsin. You’ll find the Hartford area has something for everyone including biking, hiking, fishing, boating, camping, golfing, snowmobiling, skiing or shopping. Hartford also offers many special events throughout the year, such as the Annual Balloon Rally, Buckskinners Encampment, Holy Hill Craft Fair and Steam Train Christmas event, just to name a few! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity.ca and Cancelon so you can book your AmericInn Hotel & Suites Hartford reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.