We had a lovely stay and it was clean and tidy. very close to everything.
But it does need a bit of tlc
As a family with small children, a primary reason for booking this property was that the description and photos showed a cot was in the property. We arrived around 8.00 pm, having been travelling for 24 hours, and there was no cot! The next morning as we prepared to cook breakfast we then found that most of the pots and pans were in such a condition as to be unusable. Some of the drawers in the kitchen even had to be cleaned before we used them. In our case we were lucky that we had friends and they very quickly provided us with a travel cot and some cooking utensils. Several days later the owners provided new replacement pots/pans and a new travel cot. To be placed in this position on arrival is unacceptable and indicates a lack of supervision, knowledge or interest in what is required from holiday rentals.
The property itself is very large and open plan, and the description and the photos are reasonably accurate. The property is sparsely furnished in the two living areas (4 comfortable TV chairs and one very basic 3 seater settee) and the pool furniture could do with being replaced. The location was ideal (for us) as we wanted to be in the Northern Suburbs. There is a small shopping centre (with a Woolworths Supermarket) a short walk away and a nearby bus route will take you to the huge Joondalup Shopping Centre and railway station. The property is 35k from the City but there is an excellent train service from Joondalup. If you want to get around, a car is essential but that would apply to almost any rental property in Perth.
To us, this was not a 5* holiday rental and whilst I accept that individuals will have differing criteria, I am at a loss to understand how the previous reviewer could not have commented on the condition of the cooking utensils. It is a however a very good 3* (and I have not discounted it due to our initial problems because they were quickly rectified). This could easily be 4* or even 5* property, with some additional furnishings - a couple more easy chairs, additional bedside lights, more pillows, fitted bed sheets, bath sheets rather than bath towels, shaving mirror etc. and increased supervision of the cleanliness of the property – checking the kitchen drawers for example. The vacuum cleaner is also an industrial one and you need ear defenders to use it (not supplied) - really!! These are small things, but it is the small things that count if you want 5* reviews.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
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