We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (223)
Filter reviews
223 results
Traveller rating
114
75
19
3
12
Traveller type
Time of year
LanguageAll languages
114
75
19
3
12
Show reviews that mention
All reviews jacuzzi suite make your own waffles hard boiled eggs breakfast room microwave and refrigerator hot tub close to downtown nice hotel yogurt free breakfast definitely stay here again last minute trip family wedding bed was comfortable desk clerk great place to stay clean rooms
Filter
Updating list...
3 - 8 of 223 reviews
Reviewed August 25, 2018 via mobile

Stopped overnight on route from Chicago to Rochester. About one and a half hours from Chicago O’Hare airport in a lovely lake holiday town. We had a room that was more of a suite with microwave, fridge, lounge area, bathroom with bath and shower over, and there was a separate whirlpool bath. Very clean and comfortable. Buffet continental breakfast was also good. Only reason for 4 instead of 5 stars was location as it was slightly out of town centre( about 2/3 minutes drive) where the lake meets the town and all the restaurants are. Walking distance would have made it perfect.

Stayed: August 2018, travelled as a couple
Thank Satravelforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Comfort Suites Lake Geneva East, responded to this reviewResponded August 27, 2018

I'm glad to see you enjoyed your stay with us. We have done a lot of updates to the hotel over the past year and have a lot more planned in the coming months. I have heard from guests that they enjoy to be outside of the downtown area so they don't have to deal with the crazy traffic and noisy crowds especially around the bar areas. I do agree that if we were a block or two closer that we would have the perfect hotel location but being only a half a mile from the start of the downtown area offers some nice little exercise. Thanks again for the great comments and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 24, 2018

Stayed on a Sunday night, and as we went to Venetian Fest in downtown Lake Geneva, we didn’t get to the hotel to check in until close to 10 pm. We were greeted with a smile by the desk clerk, however, things went quickly downhill when he couldn’t figure out how to,check us in. We booked our stay with choice rewards using a combination of points and cash. Apparently when you do that, you are *buying* points, so our balance was coming up zero. Confused? So were we. And so was the check in person who handed us a piece of paper,and said please sign for rate. Uhhh..ok. But, there was no rate listed. Finally, he asked someone else for help, and she came over and said oh, that’s a reward stay. We tried to,explain that it was a points plus cash stay, but she kept saying no, it’s a rewards stay. It took over 20 minutes to get checked in. (It would have gone faster if the check in people were informed of how the points plus cash stays worked; we hadn’t booked a stay using points/cash before and didn’t understand why the balance listed when we made the reservation wasn’t showing in their system). We had the exact same issue when we checked out, and the person there said oh, they made a mistake when they chedked you in, but apparently that person also didn’t understand the points plus cash stay, either. More training might help! There was also some confusion about a your rewards benefit that no one seemed to understand what I was asking about, however, the nice check in lady offered us a snack or drink from the market area for our frustration, which was appreciated. It just took waaayy too long to check in!

Having read multiple reviews on trip advisor mentioning the new fire pit/patio area, I was really looking forward to unwinding there to finish up our night. It was pitch black, no lighting or walkway to get out there, and when we checked with the desk before going, they said, just light the fire pit when you get there. Uhhh..okay, again...but there were two fire pits and neither one was able to be lit. It would be nice if the hotel would install some paver blocks to,access the area to make it safer.

The room was comfortable, and clean, the swimming pool and hot tub also were nice. Breakfast was a step above a typical hotel breakfast as there was both hot and cold food offerings (even though there were missing serving utensils and I needed to track down someone in the kitchen area to put them out):

However, we headed out to the much anticipated fire pit area again after breakfast thinking we could enjoy our coffee out there. And, again, it wouldn’t light. This time we asked for help, and the person from the hotel came out and checked things out. The propane tanks were empty, and after checking inside, she told us that the replacement tanks were locked and no one was sure where the key was located. So, once again, we were,disappointed.

This was a night where most hotels in the area were priced a bit higher than this one, so for that reason, it was a good choice. It requires a drive to downtown lake Geneva and for the issues we had, I’m not sure it would be worth staying there again, unless there was a very competitive rate offered.

Stayed: August 2018, travelled as a couple
Thank DonnaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 6, 2018

This was one of the most reasonably priced hotels just off the strip. We always try to stay near the water in Lake Geneva, but this was a last minute trip and rates on the water were cost prohibitive, so we took a chance. About 2 miles from downtown, nice, clean rooms, very friendly staff. They include breakfast which includes eggs, sausage, cereals, yogurts, etc. We'd stay here again. Close enough to the action yet peaceful and a bit away. We'd stay again.

Stayed: August 2018
Thank Peggy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Comfort Suites Lake Geneva East, responded to this reviewResponded August 9, 2018

Hello Peggy,

Thank you for the great comments, I will be sure to share them with the entire staff. We have just completed a big $2,000,000 renovation and have a bunch more upgrades planned over the next few months. I'm glad you enjoyed our large hot breakfast buffet. We are one of the only hotels in Lake Geneva that includes a wonderful hot breakfast for all of our amazing guests. I also hope you were able to enjoy our new fire pit patio area. Thanks again and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

Stayed at Comfort Inn Suites, Lake Geneva East in June. Rooms were clean, they are updating the room safes, HVAC in each room. Was convenient to shopping, Lake, Restaurants. Staff was friendly.
For a resort the price was fair.

Stayed: June 2018, travelled with family
Thank canman9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Comfort Suites Lake Geneva East, responded to this reviewResponded July 11, 2018

Thank you for the nice comments. I hope you were able to use the fire pit patio area as well. We have a lot more upgrades planned over the next few months that you will be sure to enjoy during your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018

They have just completed the remodeling and did a great job. Best comments are about the pools. There are many eating places nearby and the Hotel is easy to get to. We were in the area for a fishing trip.

Stayed: August 2017
Thank Mike_2213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric S, General Manager at Comfort Suites Lake Geneva East, responded to this reviewResponded July 10, 2018

Thank you for the great comments. We have done a lot of remodeling but still have a lot of upgrades planned. I hope you were able to land a big fish during our visit! We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews