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“Fantastic property”
4 of 5 bubbles Review of The Pfister Hotel

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The Pfister Hotel
Ranked #5 of 56 Hotels in Milwaukee
Certificate of Excellence
Lake Villa, Illinois
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic property”
4 of 5 bubbles Reviewed 5 April 2012

Definately a historic property right in the heart of downtown Milwaukee. Absolutely beautiful! The room was nice, great views! The view from the pool on the 23rd floor is breathtaking!

We did have a little trouble getting checked in - we arrived at 3pm, and was told our room wasn't ready. We waited in the lobby for a while - it wasn't until after 4 when our room finally was ready - a little slow...and normally, I wouldn't have minded too much, but I had 2 small children with me, who weren't interested in the beauty of the lobby :)

Room Tip: the higher the better for a gorgeous view!
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Apey1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
Thank you for your great comments. I apologize for the delay in checking in, this can happen when we have a high volume of check-ins, housekeeping can unfortunately fall behind turning rooms over. I might recommend requesting an early check-in upon your next visit, as to have a room blocked and ready for you upon arrival. Thank you for your understanding, we look forward to having you and the kids again.

Joshua Wolter
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (545)
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English first
Morehead, KY
Level Contributor
199 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

What a great place to spend time. Great location, great rooms and such elegance. Enjoyed it immensely

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
Thank you so much for your review. Please come back and visit Milwaukee and the Pfister Hotel again soon.

Joshua Wolter
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anacortes, Washington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 April 2012

I havestayed at the Pfister multiple times over the pas six years and can honestly say it is one of my favorite hotels in the COUNTRY. This gorgeous hotel exceeds expectations in every area, especially that of the impecable customer service. For a real treat stay on the second floor in the old part of the hotel and feel like you are residing in an upscale museum. Th artwork is breathtaking and the rooms wonderful. The Pfister Hotel is the best--hand down. Can' wait to go back in June!

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
Wow! Thank you for being such an amazing guest and repeat visitor. Your compliments speak volumes to us, and are very encouraging. We look forward to having you back more and more.

Joshua Wolter
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

The Pfister is one of Miwaukee's oldest and most beautiful hotels. The lobby itself is worth a visit. Several things make this hotel unique, including the Artist in Residence and the pianist in the main bar who has likely been there for decades. The Pfister is where you want to go if you are looking for a touch of old world style, charm and manners. The Pfister is centrally located and within walking distance of the Bradley Center, Milwaukee Theater, Marcus Center and the Pabst Theater. Lots of great restaurants very close as well.

The rooms themselves are fine, nothing I would consider extremely well appointed, but nice and spacious. Also, the rooms on the upper levels have good views of the city. Overall I rate the room high for cleanliness. The carpeting leaves the impression that it is likely cleaned fairly often but it is certainly showing its years. The bathroom is nice and provides a door separation from the toilet and shower from the powder room area. The bathmat though was clearly old and should have been replaced long ago. Small detail, but small details are what makes the difference between good hotels and great hotels. Bed was large with nice linens and very comfortable. iPod hookup and charger next to the bed. There is no mini fridge so if you have leftovers from dinner be prepared that you may have to sacrifice them. Admittedly the hotel may have them for request but we did not ask. Also, internet is not free in the rooms. This really needs to change. Hotels chains like the Hyatt learned this long ago.

Now the things I would like to see improved on: First, $25 for parking is highway robbery in my opinion. I used to live Milwaukee and while much has changed, the city has not improved to the point of being able to almost charge Chicago prices for parking. Depending on the day you may be able to find on street parking for free or alternative garage parking for cheaper. I believe the ground lot across the street from the hotel charges only $20. When taking the car out of the ramp the morning after our stay (before checkout) we were told we should have been given some tickets to get us in and out. No tickets were given to us and the person checking us in never mentioned anything was needed for in and out privileges. These are hassles that guests should never have to go through in a hotel that is supposedly the caliber of The Pfister.

My fiancé and I did stop by the lobby bar Saturday night. A beautiful place with an outstanding piano player. Good selection of drinks and the couches by the fire place are a perfect pace to end the evening after dinner and the theater. Service however, both by the bartender and our server, was pretty poor. The bartender seemed far more interested in shouting at the Final Four game on TV and telling the 40 guests in the area how Ohio State's losing was going to destroy his brackets than actually dealing with customers.

All in all the Pfizter is still a beautiful hotel. Rooms are large and clean though they could use a serious spruce. I would recommend some staff training as well. Be sure to check out the Artsit-in-Rsidence, Blu (cocktail lounge) on the top floor and the art throughout the building while you are there. The Pfister remains a great hotel and really is a beautiful place filled with history, it just needs some updates and tweaks in service to remain a "great hotel."

Room Tip: The rooms in the tower are newer rooms though "newer" is a pretty relative term here. The...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badgerman1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
We can't appreciate your truthful review enough. Without our guest comments, we cannot improve your experience to the best it can be. All issues that you stated in your review have been addressed and remedied. We truly appreciate your comments about the hotel, and am very happy that you enjoyed your stay. Thank you again for your honesty, and we look forward to another go at it, next time your visiting Milwaukee.

Joshua Wolter
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskego, Wisconsin
1 review
5 of 5 bubbles Reviewed 1 April 2012

The hotel is beautiful and elegant. We staff was warm and friendly. We were given a free upgrade to a room that was fantastic. The room was so beautifully decorated and so elegant. The bathroom was all marble with a whirlpool tub. We were celebrating our 25th wedding anniversary and I couldn't be happier at my choice of hotels. My wife loved the Pfister!

Room Tip: When you reserve your room opt for the upgrade option.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
It's very encouraging to hear that we helped make your anniversary a memorable one. We are truly happy that you enjoyed. Please do continue to visit us for your future celebrations together.

Joshua Wolter
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

This was our first experience with the Pfister but definitely not our last. We loved it! The staff is wonderful, the lobby is gorgeous and the location is perfect. Very easy to get in and out of. We were able to walk a couple of blocks to the Art Museum and the Children's Museum & the Disovery World are in the same area. We loved our room although had a couple of issues but when I called the front desk they were immediately seen to. We had a king suite on the 2nd floor in the historic part of the hotel and it was perfect. We could walk up the grand staircase to our room every night. We ate breakfast & dinner in the Lobby Lounge. The staff was excellent and to our pleasant surprise there was piano music every night. The Market Cafe is equally nice. The Irish Stew was great and I could get my Starbucks fix every morning. The only hiccup we found was the pool is in the Tower on the 23rd floor. It was a little cold but real negative was you need to walk through the lobby to get to the elevators that take you there. And you're riding up with people who are dining at the very nice Blu restaurant which is on the same floor. Just a bit awkward. So much so we only went once in our four day stay to the disappointment of my son. But I know in historic hotels you do what you can with the space you have. The pluses definitely out weighed the only little issue so we will absolutely be returning to the Pfister when we visit Milwaukee again!!!!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
Thank you so much for your heartfelt review. It is truly appreciated. Thank you as well for sharing your very real experience and sharing that with future travelers. We cannot wait for your next visit.

Joshua Wolter
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 March 2012

We take two to three trips up to Milwaukee each year, and always stay at the Pfister. The staff is friendly & efficient, and the old rooms are classic. We especially enjoy Jeff who works the lobby bar. The best place to stay in Milwaukee!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alohabeckons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoshuaWolter, Hotel Assistant Manager at The Pfister Hotel, responded to this review, 16 April 2012
I will definitely pass your kind words over to our Lobby Lounge staff. We appreciate your repeat business, and look forward to all future visits.

Joshua Wolter
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pfister Hotel

Property: The Pfister Hotel
Address: 424 E Wisconsin Ave, Milwaukee, WI 53202
Phone Number:
Region: United States > Wisconsin > Milwaukee > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Milwaukee
#2 Spa Hotel in Milwaukee
#2 Luxury Hotel in Milwaukee
#3 Romantic Hotel in Milwaukee
#7 Business Hotel in Milwaukee
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Pfister Hotel 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The Pfister Hotel, built in 1893 has been the premier downtown Milwaukee hotel for over a century, and continues to celebrate a tradition of gracious service and impeccable style. From the moment you arrive, you'll notice the extraordinary architecture, and a welcoming ambiance marked by a priceless Victorian art collection which rivals that of any hotel in the world. The Pfister Hotel in Milwaukee has received accolades as being the best of downtown Milwaukee hotels since it opened. We are proud of our AAA Four-Diamond Award and membership in two of our industry's leading organizations: Historic Hotels of America and Preferred Hotels & Resorts Worldwide. ... more   less 
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Also Known As:
Pfister Hotel Milwaukee

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