If you are not a business person staying at this hotel then don't bother booking this hotel. The front desk night staff and restaurant night staff were rude and incapable of providing any service whatsoever. Our experience left us in tears and disbelief. We were in town to attend a funeral with my 85 year old father whose sister just passed away and to help my ailing mother who was in ICU. My sister stayed in this property for nearly a month last year when our mother became ill so we booked this hotel.The restaurant was understaffed and we bore the brunt of having to help ourselves only to be scolded by the server whose primary job was to deliver room service. Our dinner on Friday was comped by the chef due to poor service and cold food. We did not request nor demand the comp. When we returned to the restaurant Saturday evening with our Father the staff turned on us and told us we were "difficult" people. Security is also a problem. Never once was I asked for identification when I approached the front desk to activate my room key as the rooms were booked under another name. Management was totally absent all weekend so when we were told to go to our rooms and threatened with police removal if we did not we had no choice but to go to our rooms. After contacting the hotel manager by phone he told us to not interact with any of the night staff. We suffered unbearable humiliation after being referred to as "you difficult" people repeatedly by the night staff. If the Hilton brand objective is to have their guests leave happy then they failed miserably. We paid our bill in full but requested an investigation into the night staff's actions. The response from the assistant manager did not provide the explanation we had hoped for. I know one thing for sure. Their are 10 people who will NEVER book the Hilton brand again and those ten people have thousands of friends who will hear their story.
- Official Description (provided by the hotel):
- Plan your next stay at the Hilton Garden Inn Milwaukee Airport located right off I-94 and within a short distance from General Mitchell International Airport. We are only 8 miles from downtown Milwaukee, where you'll find plenty of restaurants and entertainment for your business or leisure stay. Guest rooms include free internet/WiFi and the Garden Sleep System. Relax in our pool or whirlpool or use our fitness facility. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Expedia, Travelocity.ca, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Milwaukee Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Milwaukee Airport Hotel Milwaukee