We booked a tour and accidentally went at the wrong time. As part of the tour we were supposed to get a tour, a pint glass and half a glass pour. They were unwilling to reschedule our tour because we 'wasted' four spots earlier in the day- even though we paid in advance . They were also unwilling to give us the half pour. I'm visiting from out of state to try their beer and will never drink their beer again. I have never been to a brewery with such terrible customer service. MKE brewing doesn't care about its customers (or prospective customers). All we wanted was to try the beer and we were denied that request. This is not your local craft brewery.
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