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4 - 9 of 741 reviews
Reviewed April 19, 2021

I would recommend this hotel The staff, accommodations, cleanliness, and amenities exceed the expectations based on price. I was in need of some personal attention regarding paperwork that I needed out in a timely manner the staff at the front desk was exceptional in helping me make that happen. The restaurant staff was also very personal in their attention to me as a customer and helpful in my selections which were amazing

Date of stay: April 2021
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Review collected in partnership with Hilton Garden Inn
Thank troyhiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy Kiefer, General Manager at Hilton Garden Inn Milwaukee Northwest Conference Center, responded to this reviewResponded May 4, 2021

Thank you kindly for your response and feedback regarding your stay! I am glad that our staff provided the service you needed at just the right time!

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Reviewed March 29, 2021 via mobile

The staff was nice but this is still probably the worst Hilton Garden Inn I’ve ever stayed at. First the gym was closed, then I’m told the TVs can’t handle streaming devices and finally I had to listen to doors slamming constantly. Being someone who lives in hotels, I can honestly say I would never choose this one again.

Date of stay: March 2021
Trip type: Travelled on business
Thank captain13xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy Kiefer, General Manager at Hilton Garden Inn Milwaukee Northwest Conference Center, responded to this reviewResponded March 31, 2021

Thanks for your feedback, we appreciate hearing about what guests experience and strive to overcome the issues that are reported, so they don't occur in the future. Stay safe!

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Reviewed March 16, 2021

Last time we visited, Corona was just beginning and it was pretty shocking to find so many changes so soon. Example: it was probably posted or in a handout somewhere, but we were shocked there was no routine housekeeping during a two-night stay. A year ago, the front desk was testy, unfriendly and remote. This time, they were more than happy to fulfill our request to have our rooms serviced between days. So, this last visit was very pleasant - even the restaurant now once again uses real silverware instead of the cheap plastic forks/knives that broke easily. The front desk was so welcoming and very personalized in their effort to make our accommodations as pleasant as possible. We deeply regret the removal of the Hot Tubs - travelers LOVE hot tubs and if it is a cost-saving measure, we say trim your budget somewhere else but leave the hot tubs. Other hotel chains have already opened pools - which is great - but not Hilton for some reason. We will visit again but by then, we hope the breakfast buffet is back and the pool open - too much to hope for hot tub but if we can find a hotel that offers them, we will switch. Even though we are diamond status - it was something that made our trip relaxing and worthwhile.

Date of stay: March 2021
    • Value
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Thank Q225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy Kiefer, General Manager at Hilton Garden Inn Milwaukee Northwest Conference Center, responded to this reviewResponded March 18, 2021

Thank you for your review - and we, too, look forward to a time when all amenities will be at full capacity and services are offered that afford a relaxing stay for all. Safety will remain our number one concern, and limitations and restrictions are monitored and updated as mandates and concern for safety allow.
We look forward to your next visit!

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Reviewed March 5, 2020

Hot tubs are on their way out no matter how the front desk insists they're not. Ask the maintenance man and he'll affirm they're being removed. Hamptons, in the Hilton chains, lost most all of theirs a while back. That's too bad - the Hilton chain was our first choice in traveling, but unless you get the right Hilton Garden Inn, you may or may not get hot tub. Being Diamond status means almost nothing - no more suites to even upgrade into. Well, at least you get your TWO FREE WATER BOTTLES so life is good.

Date of stay: February 2020
1  Thank Q225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy K, General Manager at Hilton Garden Inn Milwaukee Northwest Conference Center, responded to this reviewResponded March 6, 2020

Thank you for your feedback; and we have to plans here on our property to remove our hot tub in our pool area; and hope you return to enjoy ours when back in Milwaukee.
Thank you again for your loyalty to the Hilton Family of Brands!

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Reviewed February 4, 2020

This hotel had a great staff and the lobby was beautiful! Rooms were nice but could use some updating. Overall, great location and good place to stay. I would stay here again and so would my coworkers.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
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    • Service
Review collected in partnership with Hilton Garden Inn
Thank sallymalinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy K, General Manager at Hilton Garden Inn Milwaukee Northwest Conference Center, responded to this reviewResponded February 5, 2020

Thank you so very much for your great review! Our team is so grateful to hear that their efforts are being recognized by valued guests such as you!
We look forward to being your home away from home the next time you are in Milwaukee!

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