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“Restaurant needs help!” 2 of 5 bubbles
Review of Heartwood Conference Center & Retreat

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Heartwood Conference Center & Retreat
Ranked #1 of 1 Hotels in Trego
Certificate of Excellence
Saint Paul, Minnesota
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Restaurant needs help!”
2 of 5 bubbles Reviewed 19 February 2012

We didn"t stay at the lodge, but had dinner at the restaurant and we were very disappointed. Service was slow and unattentive (ex: appetizer was served after our entrees were served). One of our party ordered a hot sandwich that came out cold- we finally got the server's attention -- she took it back to the kitchen and they microwaved it -- did not remake it and then charged us for it-- even though it was not eaten. They did comp a dessert, but it was cheaper than the sandwich.

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank MNGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zac B, Manager at Heartwood Conference Center & Retreat, responded to this review, 2 March 2013
First I would like to sincerely apologize for the experience that you had at the restaurant. We pride ourselves in quality food and service, which other reviews can attest to; however we fell short on your experience. We were in the very infant stages of the restaurant at the time, and I can assure you that we have taken great strides to improve the guest's experience, and ensure that it is consistently to the level that we pride ourselves in. I would welcome an opportunity to make this situation right for the guest, and create an experience that is on par with our standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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101 reviews from our community

Traveller rating
    63
    27
    5
    5
    1
See reviews for
41
28
Solo
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16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Stillwater, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 January 2012

We stayed at Heartwood for three nights over the New Years holiday with our extended family. We rented two duplexes that were adjoining. It was a perfect set up for our 25 people (adults and children). Each family got their own room and with 2 kitchens and two bathrooms we had plenty of room for everyone and all of our food & outdoor stuff. This was a great place to go for a winter vacation as they had a lot of activities for all ages (skating, broomball, sledding, cross country skiing, ice fishing, hiking, frisbee golf - even in the winter!). There were firepits outside that we enjoyed each night and just had to make a phone call for more wood to be delivered right to our duplex. Trash was picked up a couple of times a day. The main lodge had a nice variety of indoor activities and plenty of meeting space for larger groups. Staff was very helpful & accommodating and the accommodations were clean and plenty adequate. There is also a new restaurant/bar that is located by the duplexes that was nice (although we didn't try it because we brought all of our own food/drinks.) We are looking forward to returning for another stay and would like to try it in the summer time as there seems to be just as many outdoor activities as in the winter. We were very pleased with out stay at Heartwood and would highly recommend it!

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jamey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 September 2011

We have been at Heartwood twice and have thoroughly enjoyed both stays.
The rooms are clean, comfortable, and up-to-date. We liked that there were several indoor and outdoor common areas available where we could spend time alone or with friends.
The staff was great to work with.
We appreciate that there are so many opportunities for things to do at Heartwood.
The main lodge is gorgeous!
The surroundings (small lake, woods, grounds) are beautiful and serene.
THANK YOU!

  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank CindyRochesterMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Ulm, Minnesota
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 29 August 2011

This was the third time my whole family has stayed at Heartwood. We are a group of about 25 and the dueplexs in Pine Lodge work well. Each dueplex has 2 units. The units have 4 bedrooms. Three of the bedrooms have two bunkbeds and one bedroom has a queen bed. An open kitchen and living room serves all four bedrooms. There is a small fridge, stove and burners, micro wave. No dishwasher. They provide dishsoap. There are hotel style room at the Lodge and five traditional cabins that is by a small lake (Wild River Cottages). The cabins are older, but still nice.

They have all kinds of activities, horseshoes, basketball, playgrounds, fire rings tennis, ping pong, disc golf, volley ball and tons of hinking trails. There are canoes, kayaks and row boat (free to use on the small lake), bikes to rent. There is a restaurant on site, but since the units come with a full kitchen we generally cook our own food. There is one of those giant inner tubes in the lake and a huge dock for fishing (very few of us fish, the ones that did caught small sunfish.

We usually rent canoes from Heartwood and canoe the Namekagon River. Heartwood staff brings you and the canoes to a river landing and then picks you and the canoes up at a landing down river. I think there are a varity of lengths. If you want to do this make a reservation as soon as possible. There are other canoe rental places around but we have never used them.

They do not supply hand or beach towels. They do provide bar soap, but no shampoo. There is a coffee machine, and enough coffee for two pots, but do not resupply coffee. If you are fussy about things like frying pans and sharp knives bring your own. The dueplexs share a state park style charcoal grill but do not supply charcoal or lighter fluid. If you are a grilling fan you might consider bringing your own grill.

The closest town is Minong, which is 10 to 12 miles east on HWY 77.

Room Tip: If you are a Thrivent member you get a discount.
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  • Stayed August 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank ecodevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balsam Lake, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2011

We stayed at Heartwood for two nights in mid June. This hotel was a beautiful Lodge located in a quiet, wooded area in northern Wisconsin. All of the units (at least in our lodge), faced the lake and provided a quiet backdrop to compliment the whole setting. We did a couple short hikes, sat down at the lake and had a sandwich in the bar / grill area at the main lodge. The prices at the grill were very reasonable and the portions more than adequate. If you are looking for a quiet getaway; this is the place. Cnoes and kayaks are available to use on the private lake. The Namakogan river is close by as well for a day trip or some fishing. We will be back!

Room Tip: We used Groupon and received reduced rates.
See more room tips
  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kkutina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buffalo, ny
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 September 2010

The Heartwood Conference Center is not only for meetings, events and conferences but individual travelers are welcomed also; as we were. Beautiful buildings, setting and many outdoor activities to keep one busy. Swimming, voleyball, fishing, bikes, canoes, kayakes, hiking trails etc. Our room was spacious and included a small kitchenette with refrigerator and microwave. We enjoyed a very quiet, peaceful few days in the woods.

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank yearnstotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heartwood Conference Center & Retreat

Property: Heartwood Conference Center & Retreat
Address: N10884 Hoinville Rd, Trego, WI 54888-9161
Phone Number:
Region: United States > Wisconsin > Trego
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Trego
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heartwood Conference Center & Retreat 3*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in 700 acres of breathtaking natural woodlands, Heartwood Conference Center & Retreat is the perfect destination for discovering the beauty of Northwestern Wisconsin while enjoying the inviting accommodations of our wilderness paradise. With two private lakes and the nationally protected Namekagon River, Heartwood’s pristine setting provides the ideal environment for a relaxing getaway, family-fun vacation, or a group retreat. ... more   less 
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Also Known As:
Heartwood Conference Center And Retreat
Heartwood Conference Center & Retreat Hotel Trego

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