This restaurant has been a local favorite since it opened in the Wausau area. It was a favorite of our family too. You could count on some entertainment ( fun little dance routines done by the workers every half hour or so). You could count on fantastic service. You didn't have to ask for drink refills, extra rolls, or where your waiter disappeared to. They were the most attentive bar none in the Wausau area. We averaged three visits a year and we would rave and ask why other restaurants didn't learn from the example set by this restaurant. The parking lot is always full from the time they open until they close week in and week out. Unfortunately, things have really changed. I took my family out this evening and was so disappointed on all levels. Service was horrible. For the hour and change we were seated, we were given one drink refill. The waitress didn't introduce herself. She was not personable at all. I asked her for more rolls twice and she never brought them. She never asked how our food was, if we were celebrating a special occasion, or even if we had been to the restaurant before. Even the portion size left me frustrated. I ordered the half chicken and ended up with a leg, wing and tiny thigh portion that was smaller than a single piece of fried chicken typically served at Pizza Ranch. I don't go to Pizza Ranch the for quality service, entertainment, or the portions but I can tell you they now win out on all categories when compared to Texas Roadhouse. How very disappointing!!!
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