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Reviews (2,357)
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All reviewschop houseunderground tunnelall inclusive packagejunior suitethe indoor water parkgreat escapefull kitchenwisconsin riverall agesoff seasonolder kidsgreat resorttwo queen bedsa lot of funyear oldsmini golffamily vacation
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Reviewed August 27, 2017 via mobile

My husband & I were here for a wedding. We wanted early check in around noon to get ready but we're told it would be about one hour before the room was ready. That was OK. We went & had lunch and they sent us a text message when it was ready. That was nice. When we got to our room it was very dark, they need better light bulbs, not the cheap fluorescent ones that don't give any light. Anyways, after the wedding when we returned to our room a bottle of pop or water would be nice. No machines on the floor so had go to the lobby store. $4 for water...really? The beds were OK, they could use new mattresses as they sink down. Our room was quiet though.
The next morning we both showered. NO AMENITIES. The soap & lotion are in dispensers and once in the shower found to be empty! The towels were very thin, small and very scratchy. Also the tub wouldn't drain so by the end you are standing in a foot of water. No bathmat either.
Another complaint is you don't know where anything is. They give you a small map but would be nice to have a few things pointed out. They are too concerned about the water park & wristbands which we were not interested in. Had no idea which way to go as signage was poor.
For being a "resort" this was very far from a vacation get away. Especially for what you pay.

Stayed: August 2017, travelled as a couple
Thank Rockindogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this reviewResponded August 28, 2017

Rockindogs-

Thank you for your feedback. We are sorry to hear about the frustrations you experienced during y our stay. We will pass your comments along to our management team. We are currently looking into new signage to help navigate the resort. We hope you will give us another chance in the future.

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Reviewed August 27, 2017 via mobile

From the lack of security to all night fraternity parties in the hot tub area and rooms worse than motel 6. Dirty and lack of services. Not not not a resort. Just a beat up hotel with an attached water park. Even the guys who tried to sell us a vacation club through them admitted that they do not stay there. They go elsewhere. My daughter never felt safe. My wife wanted to use the nail salon that was never open. When she did try to make an appointment, they were not interested. That really sums up this place. Tbey are not interested in you or anyone. I made my concerns known daily and even had to call security. The manager of the hotel was never available and never contacted me. Then on the last day of out 4 day stay I tried again and tbus time talked to tbe manager. We got a lousy 63 buck refund on a 4 day of stay. The rooms are dark. Poorly lit, have no surfaces to put more than 1 suitcase on. And rationed towels. We were given 4 small towels. No hand towels and 1 wash cloth for 3 people. For 4 days. I has to go find towels every day. The mattresses were so used they could have come from a sleazy motel as they were concave and sunken in the middle. I was afraid to actually lay in one. I never slept and we spent as much time as we could away from Chula Vista. I do not recommend going there.

Stayed: August 2017, travelled with family
1  Thank ctpony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this reviewResponded August 28, 2017

ctpony-

We are sorry to hear about the frustrations you experienced during your stay. We are currently in the process of renovating our rooms. We will pass your comments along to our management team and Housekeeping Department. We hope you will give us another chance in the future.

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Reviewed August 26, 2017 via mobile

We stayed in March and thought we'd give it another try in August. It was another amazing stay. Great service, nice villa, great price. Worried if I keep giving good reviews like this they won't have such amazing Groupon prices!! Pizza at the killborn was AMAZING. Thanks for making family fun memorable and reasonable

Stayed: August 2017
Thank Lad618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this reviewResponded August 28, 2017

Lad618-

Thank you for your review. We're glad your family had such a great stay and enjoyed the pizza at Kilbourn City Grill. Come back soon!

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Reviewed August 25, 2017 via mobile

Beware!!! Room description as listed on website i's not what you are receiving. Also a lot of extra charges to upgrade to noahs ark even though it's "included". Management will argue that they are not wrong you are and will do nothing to accommodate you. Water park is decent. For the money go to wilderness, much better water park, rooms, and staff. My family wished we would have returned to wilderness instead of trying new place. Many people we can in contact with at the resort had the same problem.

Stayed: August 2017, travelled with family
1  Thank Darcy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this reviewResponded August 27, 2017

Darcy G-

We are sorry to hear about the issues you experienced during your stay. We will pass your comments along to our management team. We are happy to hear you enjoyed our waterpark! We hope you will give us another chance in the future.

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Reviewed August 23, 2017

I visited the resort a week ago with my family and it was our first time here. I had high expectations as this is supposed to be one of the nicer/bigger resorts. The area that the hotel is in is secluded and quite nice. Little bit off the beaten path one might say. What I didnt like about the resort was the waterpark and its layout. I thought it was very poorly designed and it is moreso geared towards younger children. To get to the outdoor waterpark you have to walk thru the indoor waterpark and then thru a cafe, then your outside, but even that is a maze. They should consider adding a separate entrance/exit for the outdoor waterpark. Then separate from the main area they have a mini/kiddie wave pool (i use that term very loosely) on the other side of hotel by river. By that they have a Mexican/Margarita Restaurant which makes no sense if that particular pool is geared towards kids. What i was also disappointed by was that they charge an extra fee for the mini golf. You would think that paying $240 a night would include some of its amenities. Other then the pool areas, the rooms/hotel area need an update/renovation. I suppose i had high expectations for this place and was a bit let down.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Choosejuicy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this reviewResponded August 24, 2017

Choosejuicy-

Thank you for your feedback. We are currently in the process of renovating our rooms. You can find a separate entrance to our Outdoor Waterpark near the beach. We will pass your comments along to our management staff and Aquatics Director. We hope you will give us another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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