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Reviewed November 11, 2017 via mobile

Last minute reservation and once I arrived I couldn’t believe the deal I got, room was clean, nice and freshly remodeled. Best shower pressure ever that I have ever experienced at any hotel I have stayed at.

Stayed: November 2017, travelled on business
Thank cbrun0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samatha B, Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded November 13, 2017

cbrun0,

Thank you for giving us your feedback on your most recent stay, My name is Samantha Bean and I am the AGM here at the hotel. It is really nice to see how much you enjoyed your stay with us, and it makes my housekeeping staff very happy that you enjoyed your room :) Although construction is not something any guest would want to be around while trying to relax we are doing this for guest like you. Again thank you for your feedback and we look forward to seeing you again.

Samantha Bean
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 8, 2017

The Holiday Inn Express in Wisconsin Dells was an average stay with a great location with plenty of food options nearby. It was under construction when I stayed there, but the contractors were pretty quiet in the morning and we never noticed that they were even there until we left, so that was nice. All of the amenities, the cleanliness of the rooms, and the friendly service were up to par with what one should or could expect from a tourist destination hotel, and at a very affordable price. The rooms were decent sized, very modern, and cozy enough for a one night or longer stay. Overall, there was alot of value here for under $100 a night stay.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha B, Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded November 11, 2017

Thank you so much for taking the time out to tell us about your most recent stay, My name is Samantha Bean and I am the AGM here at the hotel. We are very happy that although we are under going renovations you still enjoyed your stay. Guest like you are the reason why we are making this hotel even better then before :) We hope to see you again very soon after everything is fully done. Once more thank you so much for your feedback.

-Samantha Bean
AGM

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Reviewed October 19, 2017

People were friendly. The room had new furniture and bed. The carpet still needs to be replaced. The new table by the couch was great...it lifted up and out so it was easy to work/eat from the couch. There was a nice size fridge, micro, and safe in the room. Breakfast was good. There was only 1 mirror above the sink, so be prepared to only see yourself from the waist up. The first floor and pool were being remodeled. Parking was limited in the front parking lot. I got back at 9:00 one night and had to park in the back lot. I was unable to walk through the 1st floor to the one elevator, so had to walk up 3 flights to avoid walking around the building in the dark. Lots of food places nearby as well as the outlet mall.

Room Tip: The lobby/breakfast area/pool is located on the 2nd floor. 3rd floor was quiet.
  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WisDellsHiexGM, General Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded October 20, 2017

Dawn W,
Thank you so much for taking the time to review your most recent stay on TripAdvisor. We are happy to see you enjoyed the stay and our newly remodeled rooms. We have received GREAT feedback thus far on the rooms from our guest and only see things getting better once they are completely finished with the renovation. Just as a heads up we do have full length mirrors in all of the rooms. They are located behind the room door. So next time you can get a full length view. We do apologize for the inconvenience the limited parking caused as well as the elevator but we are pushing them to finish everything up as soon as possible as we want our guest to experience these new upgrades without the construction crew here. We appreciate the feedback and are already looking forward to the next time we have the PRIVILEGE of serving you. We hope to have the chance again soon.

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Reviewed October 17, 2017 via mobile

My daughter and I went in September. Staff was very friendly, rooms we’re very clean. There were a couple of problems though. We specifically went there for the pool. When we got there there was a sign on the entrance that the pool was down. We were asked if we wanted to cancel, but it says if you cancel by a certain time you will get charged, obviously we said no. Then to top everything off they had construction going on, so you couldn’t take a nap. They should really list these things on booking.com or trip advisor when trying to make plans.

Stayed: September 2017, travelled with family
Thank joycesalinas1161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WisDellsHiexGM, General Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded October 19, 2017

joycesalinas1161,
Thank you for taking the time to review your most recent stay. We are happy to see you enjoyed our staff and the cleanliness of the property as we take GREAT pride in our customer service and cleanliness here as a staff. We love to see when our guest take notice so thank you for the recognition. We do apologize for the inconvenience the renovation caused. We tried to be proactive by listing it on our website as well as letting all of our third party vendors know but we understand it is still missed at times. Very sorry about that. We appreciate all of your feedback and are already looking forward to the next time we have the PRIVILEGE of serving you. We hope to have the chance again once everything is completed so you can see first hand the difference these renovations/upgrades will have made to our property. Until then, take care!!!!

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Reviewed October 2, 2017 via mobile

It wasn't overly clean (visible fingerprints on window in the room and shoe prints in the bathroom), but it wasn't awful.

We booked a room with a tub, which made it look (from the pics) like a Jacuzzi in the middle of the room, but the pics online were very deceiving as it was a regular shower and tub combination in the bathroom. That being said, in assuming the pictures were of another room in the hotel, just not sure which.

The print out they gave us said $112 a night plus taxes but we paid $129 a night plus fees, so it would have been quite a bit cheaper to not book through Hotels.com. Definitely call the hotel directly for a better price.

The free breakfast was great!

The pool closed at noon the day we checked out for remodeling. It's going to look so nice, but maybe wait for the remodels to be done.

Overall, a pleasant experience.

Stayed: October 2017, travelled as a couple
Thank wisconsinchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WisDellsHiexGM, General Manager at Holiday Inn Express Wisconsin Dells, responded to this reviewResponded October 3, 2017

wisconsinchic,
Thank you for taking the time to review your most recent stay on TripAdvisor. We are happy to see you had a pleasant experience and enjoyed the stay. We feel our guest deserve the best and because of this feeling we are doing a complete hotel renovation/upgrade. We are confident that once everything is completed our guest will know we mean what we say and will be able to enjoy the latest and greatest hotel stay and amenities. Once everything is completed we will be updating our pictures but cannot do so until everything is done and finished. Sorry about the old ones if they did mislead you as we would never want that to happen to any guest. I will be sure to follow up with my superiors to see how we can prevent that in the future. We appreciate all of your feedback and are already looking forward to the next time we have the PRIVILEGE of serving you. We hope to have the chance again soon.

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