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“Ground floor rooms are plentiful”
Review of Quality Inn

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Quality Inn
Ranked #11 of 17 Hotels in Rock Springs
Reviewed 5 October 2017

Older facility. No microwave, but a small refrigerator. Room was well maintained except for the A/C which cut off after only seconds. While it was cool outside, who wants to open a door or window to sleep comfortably while on the ground floor? We had a stuffy night. The worst point was hearing that the same complaint had been made the prior day, and not only had no action been taken, but they checked us into the room with many alternative ground floor rooms looking unoccupied. At breakfast, the attendant was sitting to one side while the water pitcher was empty and all trash receptacles overflowing. The room was not so heavily occupied that tending to these issues would have inconvenienced anyone, except perhaps the attendant. Despite these irritations, I would stay here again. The room was a bargain, especially for Wyoming, which we have found to be pricey in prior years travel.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank TravelFan34602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded 8 October 2017

Thank your for your review. All of our rooms are supposed to have a fridge and a microwave, so thank you for letting us know that there was not one in your room. Thank you for letting me know about the air conditioner as well. We hope your next stay is more enjoyable.

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2 - 8 of 202 reviews

Reviewed 3 October 2017

room was nice, but layout is more like a motel,

truck park direct in front of door, will be a problem when is cold, warming up early in the morning with muffler direct in front of your door, sometimes is not even your truck

and it is time to change the breakfast [free] in choicehotels

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank klauslamers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded 4 October 2017

Thank you for your review. We are glad you enjoyed your stay for the most part. We have a lot of guests that enjoy the convenience of being able to park in front of their room. We hope you enjoyed the free breakfast and we do try to alternate the offerings daily between sausage patties, sausage links, bacon, sausage gravy, scrambled eggs, omelets and egg patties so there is variety for people that stay more than 1 night. We hope you will come see us again the next time you are in Rock Springs.

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Reviewed 21 September 2017 via mobile

It was the end of a long day. We found the motel by chance,in the middle of happy hour! After a long day on I 80,that was exactly what I needed. The staff at the front desk so friendly, it felt like we had known them forever. Great room. Single floor layout so you can park right in front of your room. This would be my first choice the next time I travel through this part of Wyoming.

Stayed: September 2017, travelled solo
Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded 23 September 2017

Thank you for your review. We are glad to hear you were able to enjoy the happy hour and the great room. We hope you will come see us again soon!

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Reviewed 13 September 2017

Very nice older property. Welcome cookies at check-in plus happy hour in the breakfast room. Very nice breakfast. USA Today. Good restaurants nearby and plenty of fast food. We've stayed here before and would do so again.

  • Stayed: March 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank TrailerPuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded 23 September 2017

Thank you for your review. We are glad to hear you enjoyed your stay with us. We hope to see you again soon!

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Reviewed 7 September 2017 via mobile

I booked a room at Quality Inn through Booking.com as I have with many of my stays. Never in the original ad for Quality Inn did it state or show in pictures that it is a motel, not a hotel. There is a difference. A motel has rooms which open directly to the outside and a hotel does not. I am unable to stay in a motel due to a myriad of reasons which I have expressed to both booking.com and especially to Quality Inn. Quality Inn tentatively agreed to refund my mo since I wasn't able to stay the night (and notified the hotel and booking.com the day before when I learned it was a motel only through looking at google maps) if I provided very personal information such as a copy of my bank statement showing I had indeed paid for the room that I didn't get to stay in. I provided these things and someone I don't know and who won't reply to me or to booking.com now has everything they need to steal my identity. I'm growing more concerned by the day since this has now dragged on for two weeks. I'm afraid I'm going to wake up one morning to find that someone has taken everything I have out of the bank. I want a refund and I want to know that my personal information has been destroyed. I have contacted ADA.gov about this as well since my inability to stay at your hotel is a documented disability issue. They advised me to reach out via social media and and local news stations for Rock Springs. They advised me to contact them back should I not hear back from Quality Inn. While false advertising falls under the states attorney general and the possibility of identity theft falls under the FTC, failing to issue my refund is a failure to provide a "reasonable accommodation" and thus the realm of the ADA. I just want my refund and to be done with your hotel and your organization.

Stayed: August 2017, travelled with family
Thank rcrichardson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreenWyoming, General Manager at Quality Inn, responded to this reviewResponded 12 September 2017

I am sorry for the confusion about our hotel. We are an all out door entry 1 level property. I have responded to one of your other posts, with my phone number, if that doesn't work, please email me at gm.wy402@choicehotels.com so I can help you resolve this issue.

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Reviewed 28 August 2017

We drove into Rock Springs at dusk and when we arrived at the Quality Inn we were a little concerned because it looked a bit questionable. The office/lobby/ breakfast area sits in the middle and the single level units are in a "U" shape around the outside of the property, with parking directly in front of your room.There is a separate building to the side of the office/lobby which has a swimming pool. It turned out to be an okay place to stay. Our room was quiet, and the breakfast was nice. The big problem for me was that the maid had left the air conditioning on high at 65 degrees and it was already cool outside. I turned off the air and, I thought, turned on the heat, and we went next door for dinner. When we came back the room was still cold. The fan was blowing but it was not warm air. In checking with the office it seems that they are separate systems for air and heat and the heat was not yet turned on for the fall. They did have a heat lamp in the bathroom so we kept turning that on until the place warmed up. This is an older property so the outlets are limited. They did have a micro wave and a small fridge. The basin was separate from the toilet/shower area, which I like. The town was apparently sold out. While we were checking in someone called on the phone and asked if they had any rooms and they had one. He took it without even asking the price, and before we finished checking in a fellow came in asking if they had any rooms. It's always a good idea to book ahead.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Saxeygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

Stayed in 125. Clean, great beds. Quiet. Wonderful check in by staff. Breakfast was standard. Could use a bit more fruit but good protein choices. All in all a great value . We are your average consumers of hotels this is a good deal !

Stayed: August 2017, travelled with family
Thank chachaheeld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 1670 Sunset Dr, Rock Springs, WY 82901-7003
Phone Number:
Region: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 17 Hotels in Rock Springs
Price Range: $103 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Quality Inn Rock Springs features 103 ground floor rooms. We offer a deluxe complimentary breakfast daily from 6am to 9am featuring waffles, cereal, juice, coffee, toast, bagels, English muffins, yogurt, and a variety of hot items rotated on a daily basis including bacon, sausage patties, sausage links, biscuits and gravy, scrambled eggs or omelets. We also offer complimentary cocktails in the evening from 5pm to 7pm. ... more   less 
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Also Known As:
Quality Inn Rock Springs
Rock Springs Quality Inn

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