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“A surprisingly nice Holiday Inn”

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Rock Springs Holiday Inn
Ranked #7 of 17 Hotels in Rock Springs
Certificate of Excellence
Reviewed 4 weeks ago

I generally know what I am going to get with a Holiday Inn and I mean that in a positive sense, as I feel that they are a consistently good chain hotel in the U.S. as well as abroad. I stayed at this one last week and was pleasantly surprised with the quality of the remodel in both the public areas and rooms themselves!

  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Stirling M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 231 reviews

Reviewed 10 November 2017

Nice hotel and very clean. The hotel is older but has been redone just about completely. Beds, showers and everywhere we went was very clean. Our room had a balcony, which was a complete surprise. The staff was very friendly! Good stay if you are passing through or even for extended stays.

  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 12 November 2017

Thanks for staying with us and letting us know that you enjoyed our friendly staff and clean rooms! We hope you will come again!

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Reviewed 3 October 2017

This hotel is in the process of undergoing what appears to be a complete makeover. The public areas are now very nice and clean and have a comfortable feel to them. The rooms are also upgraded although we couldn't figure out why, with much of the hotel empty, they gave us a room with absolutely no view. I was also a bit disappointed to find they didn't have a restaurant or bar as that is currently under construction (one of the few reasons I stay in a full-service HI). I felt this was something that should have been communicated when I reserved the room. However, on the plus side, they created a breakfast restaurant in one of the banquet rooms that was staffed by a delightful young woman that made sure everyone was happy and everything was excellent.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 5 October 2017

We are happy to report that our entirely newly renovated restaurant, Old Chicago, will open in a few weeks! I am glad to hear that you did find the temporary breakfast in our meeting room pleasant. Thanks for being a loyal Holiday Inn guest; I do apologize if we failed to communicate it properly to you that our restaurant was being remodeled, but know our guests are going to love this new place! Please try us again!

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Reviewed 1 October 2017

Its a Holiday Inn. You know what you are going to get. In this case we had just come from another Holiday Inn. Found this one more friendly and more helpful. Restaurant was closed for refurbishment so went out for both dinner and breakfast. Hotel breakfast was a token price but was also, in my opinion, a token breakfast, which the hotel recognize and apologize for. But several good diners opposite.

just one slight concern was whether the sheets were clean or not, was not sure sure to excessive creasing. Or was this just a poor pressing?

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Festie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 5 October 2017

Thanks for letting us know you found our staff to be more friendly and helpful than most places. We are very proud of our staff courtesy, service levels and friendliness. In addition, we are noted for the cleanliness of our hotel as well, so I apologize if your sheets seemed creased. We are excited to report that our brand new restaurant, Old Chicago, will open in a few weeks, so I hope you can come again and try it out!

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Reviewed 30 September 2017

It's a good sign when you see a lot of work trucks and vehicles parked at a hotel. It means they want to sleep, so you can be fairly certain your stay will be quiet. And it was. Long days of driving and hiking, and I just wanted to sleep. Got a room along what they call their executive wing. Very quiet. No road noise. No people carrying on. Easy in and out access. There is a laundromat next door, but they close at 2100. This place is a rarity in that they had 3 washers and dryers in the hotel. Most only have 1, which I've never understood. And at 1.00 a load, it's the cheapest I've seen anywhere. So I was able to do laundry fairly easily.

Lots of food and drink options all around. Stores nearby if you need supplies. The front desk people were very friendly and easy to deal with. They charge for their breakfast, so I skipped on that. Most places do it for free and they're all charging about the same rates for their rooms. Business is business. They can do what they want. All around, I had a good nights' sleep here and was happy just to have a quiet room and hot water. Which seems to be getting rarer.

  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Jason K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 5 October 2017

I am glad that you found your stay to be relaxing and quiet with a very affordable laundry experience! We are excited to announce that our entirely renovated restaurant , Old Chicago, will open in a few weeks for our guests! Hope to see you again and have you enjoy our quiet rooms and hotel water!

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Reviewed 17 September 2017

A newly renovated Holiday Inn, clean and friendly staff. Comfy bed and a small balcony. The down side was that breakfast was not gratis; you had to pay for it and as luck would have it, we could not even get that as the room was booked for a large group meeting so no breakfast was served at all for the hotel guests. Luckily, there were plenty of dining options nearby.

Room Tip: We were on the 3rd floor and even with the highway outside, it was quiet.
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  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Geraldine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 19 September 2017

We appreciate you letting us know that you found our staff friendly and the hotel clean and comfortable. We apologize about the temporary breakfast room being unavailable during your stay, but the new restaurant, Old Chicago, will open in late October and we know it is going to be great! Our sister property, the Express, has the breakfast included in the rate, but we are a full service Holiday Inn and have instead (when the restaurant opens), a bar and restaurant on site. Once the restaurant opens, we will again offer a rate that would included a breakfast option. Thanks for staying with us!

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Reviewed 7 September 2017

This hotel is newly renovated and very nice. The staff was very friendly and helpful. The room was large and comfortable. The hotel restaurant is under renovation currently so it was not open. My only complaint is that if your room is near the hotel laundry, the whole room shakes when the washers run.

Room Tip: Stay away from the laundry room
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  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liisa A, Manager at Rock Springs Holiday Inn, responded to this reviewResponded 10 September 2017

Brian, thanks for your complimentary review of our hotel and staff! We are glad you found the staff friendly and helpful and your room comfortable. I apologize about the washing machines but we stop laundry at 7 or 8 each evening. Our restaurant should open at the end of next month and we are very excited to welcome Old Chicago as a part of our hotel!

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Additional Information about Rock Springs Holiday Inn

Address: 1675 Sunset Dr, Rock Springs, WY 82901-7048
Phone Number:
Region: United States > Wyoming > Sweetwater County > Rock Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Rock Springs
#5 Family Hotel in Rock Springs
Price Range: C$120 - C$175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rock Springs Holiday Inn 3*
Number of rooms: 170
Official Description (provided by the hotel):
When it comes to Rock Springs hotels, we can't be beat. We're proud to offer award-level service, free Wi-Fi access, a 24-hour pool & whirlpool, 37-inch flat-screen TVs and earth-friendly practices. Fridge and microwaves in every room for your convenience. The Holiday Inn is the best full service hotel in Rock Springs. The newly opened Old Chicago has delicious food and a lively bar scene. We look forward to welcoming you to Rock Springs! ... more   less 
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Also Known As:
Rock Springs Holiday Hotel Rock Springs
Holiday Inn Rock Springs

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