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“Beautiful grounds and amenities hotel starting to show wear”

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Hilton Waikoloa Village
Ranked #4 of 7 Hotels in Waikoloa
GreenLeadersSilver level
Reviewed 22 June 2011

This was our first time at the hilton. We had spent the previous week at the grand vacations club in a beautiful new condo and stayed our last night before flying home at the hotel. We have stayed at the Marriott many times and wanted to try the hilton. With the Marriotts beach now half washed away, we preferred the hiltons man made lagoon.
These are our impressions:
Beautiful grounds, gorgeous statues and artwork everywhere. The lagoons and waterways and boat trips were great! We dined at KPC twice, one time ocean front table with great service, but still got the order wrong twice...another time cold barely warm food. Atmosphere and service of wait staff made up for it. Sunsets were spectacular. Very pricey but very romantic and worth it! Had lunch at Orchirds. Sushi was not cold and didnt seem fresh, ate it anyway without issues. Restraunt by dolphin show had the usual burgers, was ok. Had breakfast at the cereal place because buffet had a very long wait. Cant comment on that other than it smelled really good. Lots of shopping in their promenade enough so you really wouldnt have to leave,although Im sure you would want to shop elsewhere also. Pools were large and spectacular. However FRIGID COLD! We knew this going in but wanted to experience the resort anyway. Once you got in and started moving it was ok, but far from comfortable. The waterslide was fun! Hot tubs were not hot but that was ok it just meant you could stay in them alot longer! Kids everywhere but hey you have to expect that! Lagoon was nice. Still frigid cold like pool but rented the kayaks which was fun and a safe environment to do that sort of thing in a protected area. The only real negatives would be the rooms themselves. The bed was decent but not a quality marriott bed. The room looked shabby older stained up carpet and furniture. Dingy beat up furniture and old outdated bathroom. Lanai had a beautiful ocean view. The transient room however was cleaner and less beat up so perhaps in just depends on what room you are assigned. Our room was in the lagoon tower which we wanted for the location. We would go back because we really liked the pools and the lagoon and just the fun unique atmosphere. We also enjoyed the dining at KPC and the boat ride and walk around the property at night. I would hope to get a room that is in better condition next time but other than that looking forward to it. Regarding all the complaints about walking etc, it isnt that bad if you are even in somewhat decent shape its a breeze. I would only hesitate to stay here if physically handi capped and even then if you get a room in the lagoon tower it should be very do able. Enjoy!

  • Stayed: June 2011, travelled as a couple
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3  Thank buckeyetravelgirl214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,219 - 6,225 of 8,172 reviews

Reviewed 21 June 2011

Excellent resort! My wife and I visited Hawaii for an anniversary celebration and we found this place online. We were surprised at how nice it was.

  • Stayed: June 2011, travelled as a couple
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2  Thank traveler_dave_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

My mother, myself and my daughter were here for five nights, staying in the ocean tower/partial ocean view room, clean spacious, great balcony/view. We went to the luau Tuesday night which was remarkable! The swimming pools are fabulous (especially the waterslide:)as well as the shopping. There is so much to do here and the scenery is breathtaking. Our favorite experience was the Kohala Spa, you must take advantage of this on your last day, great way to depart a vacation. The breakfast buffet was excellent and the staff (in all locations of the hotel) was extremely friendly and helpful. Overall, I look forward to returning in a few years.

  • Stayed: June 2011, travelled with family
    • Service
5  Thank camshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

The Hilton Waikoloa is pretty amazing. Seriously, a casual stroll around this place can soak up 45 minutes. The pools are huge, and the Kona pool has a fairly large slide and a very fun "grotto" under the waterfalls, along with a sandy "beach" end that serves as a baby pool. The other pool has a lot of little slides, but we didn't quite get the "flow" of it so we mostly hung out at the big one.

The lagoon would be a great place to introduce little kids to snorkeling, since it is very safe, has some fish, and even a couple of turtles.There is some great tropical fish viewing in the boat track that runs through the whole place. For bigger kids and experienced snorkelers, obviously there are many better places on this island. If you want to see dolphins up close, the "Dolphin Quest" pool is clearly visible from the walkways, and the dolphins sometimes put on a little show for free (apparently they don't have much else to do). I passed on the $200++ opportunity to get in the pool with them, although that gets good reviews too. But I digress...

Our hotel room was spacious, clean, and did NOT smell mildewy like so many in this area. Beds were firm and the general level of amenities was very good. Very nice! We had an ocean view -- sort of, from the back of the Lagoon Tower. It does take a long time to walk to your room, and unless you really don't want to schlep your bag, you can walk faster than the tram. The walk gives you a chance to browse the art, which is mostly reproduced, but not badly.

We tend to be a little more of the adventure/budget travel family, so the Hilton was sort of overwhelming. We found ourselves getting sucked in to the environment and feeling reluctant to actually get in the car and go anywhere. Why go get all salty in the ocean when you can lie by the pool and have a MaiTai ($11.95+tax and tip)? So in spite of ourselves, we have to give this place high marks. It is as clean as Disneyland and mirrors that experience rather well. As a final note, I would seriously consider this place if traveling with little kids, it is stroller friendly and all the tykes looked like they were having an awesome time!

  • Stayed: June 2011, travelled with family
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3  Thank Pauler80020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

We stayed 5 days here and our room was in the ocean tower. Walk walk WALK... and more walking. The place is too big and our room was mildewed and mold in the bathroom. The ac didn't work we'll and the still water areas smelled bad. it takes freckin 25 minutes each way to get to the self parking lot...and that's using the train. I think its way too big and getting run down.

  • Stayed: June 2011
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1  Thank patriot777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

From what we were told, this is the largest resort in the Hawaiian Islands. And it is a beautiful property on the ocean. There are three towers, and the rooms are large and very comfortable. The bed was wonderful and housekeeping was excellent. Staff was very friendly and helpful. When we checked in, we mentioned to our check-in attendant that it was our anniversary, and shortly after we got to our room, a complementary bottle of champagne was delivered to us. Really nice! We stayed in the Lagoon Tower, which is near the lobby, the retail shops, and the majority of the action. The other two towers (Palace and Ocean towers) require either a bit of a walk from the lobby, or a short tram ride (free tram shuttles back and forth from one end of the resort to the other, about every 15 minutes). You can also take the free canal boats or walk, but this would be cumbersome with luggage. We had some mobility issues, and the tram worked just fine for us. Nice variety of retail shops on the property. There are small shopping areas near the hotel (king & queen shops) with a hotel tram that shuttles there every 20 minutes for $2 per person each way, but we were disappointed in the Queens shops. The Kings shops are upscale such as Tommy Bahamas, Rolex, Macy's, etc. Food at the resort was very pricey, but that is to be expected in Hawaii. The sunsets are magnificent and dinner on the outdoor area of the Kamuela Provisions Co. restaurant, near the ocean, while expensive, was very romantic at sunset. There is a breakfast buffet (again pricey), but the Lagoon Spoon, near the Lagoon tower, offers dry cereal and breakfast sandwiches at lower cost. The main pool (Kona pool) is very large, with waterfalls and a water slide. We arrived at the pool around 9-9:30am and never had a problem getting lounge chairs. Also adjacent to this pool is the Orchid Marketplace, which offers lunch choices such as pizza, burgers, salads, sushi, etc., or you can walk to the Lagoon grill for lunch or dinner fare (again, burgers, fish, salads, etc.). There is an adult only pool near the Ocean tower; it is much smaller than the main pool, but very quiet. Also a larger pool near the Palace tower, which we did not visit. There is also a beautiful man made lagoon with a beach, where you can snorkel, paddle boat, etc. The resort has pathways that traverse the entire property near the ocean, with lighted torches at dusk, and beautiful views of the Pacific and the lush flowers, palm trees and other plantings at this exquisite resort. We did two excursions, a circle island bus tour, which is a great way to see the island highlights if you are not renting a car. It stopped at the volcano national park, coffee and macadamia nut plantations, orchid and island candy shops, as well as rain forests, waterfalls, etc. The other tour was a sunset champagne ocean tour on a very large catamaran, which included a rib & chicken buffet, free drinks and a wonderful view of the Hawaiian sunset. All in all, this was our third trip to Hawaii (first to the big island) and it exceeded our expectations. Least crowded time to visit the Big Island is either in May (or very early June) or September, when the kids are still in school. We left on June 16th and it was already beginning to get crowded compared to the prior week when we arrived. If you are planning to visit the Big Island, you should seriously consider the Hilton Waikoloa Village. Just great!

  • Stayed: June 2011, travelled as a couple
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6  Thank qualityman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2011

Start with the infrequent monorail- due to our "ocean view" and the train schedule, it's at least 20 minutes to get to your room. You forget something in your room? Delay everything 40 minutes. When we returned with our 6 and 8 year old boys after 10pm, it was more like 40 minutes to the room since the trains are less frequent.

The rooms are like any Hampton Inn, though our view was lovely.

In a 7+ night stay, not a single employee asked how things were going.

This hotel exists for people burning their frequent hotel stay points or on vacation packages. We have met a few people staying since it's featured on Wheel of Fortune. Awesome.

Never again.

  • Stayed: June 2011
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4  Thank Malloyusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Waikoloa Village

Address: 69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Waikoloa
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Waikoloa
Price Range: $342 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Waikoloa Village 4*
Number of rooms: 1113
Official Description (provided by the hotel):
Let the aloha spirit wash over you in one of the world's most beautiful resorts: Hilton Waikoloa Village - Lagoon Tower and Palace Tower. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun. ... more   less 
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Also Known As:
Hilton Waikoloa Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Waikoloa Hilton
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hawaii

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