We stayed here for a week over the holidays with another couple
They got - unit (532)completely remodeled 2 Bedroom 2 bathrooms complete with stickers still on pot and styrofoam packing in dishwasher, 2 Lanai's and bedroom facing ocean.
We got - Unit (526) dirty shag carpet, someone's panties on the floor in the closet, broken closet door, broken screen door, more dust than CSI Las Vegas, dirty fridge, broken toaster, paint peeling off of bathroom walls, bedroom walls, closet doors.
Went to hear the ocean in my ocean front condo when I went to bed instead got a baby screaming underneath my unit and the noise from other units as our bedrooms were at the back of the unit away from the ocean.
I went to complain and was told that some units are remodeled some are not. Our friends called our unit "RUSTIC" and suggested that we hang out in their unit and watch one of the 2 flatscreen tv's instead of our VCR/DVD combo crt tv from the 1990's.
We I checked out I told the manager about my concerns and she seemed shocked and wondered why I did not complain earlier, I told her I did and the manager asked the front desk clerk was I was not moved to another unit, The clerk said because it was a late check-in. I checked in at 3:30 pm in the afternoon not exactly a late check in but a dishonest and lying desk clerk.
Be warned - a beautiful property with a nice pool, webber gas bbq's and great views but some units are substandard and not worth the money.
I paid the same as my friend's unit but they did not have the disrepair and geckos living in their unit.
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- Also Known As:
- Outrigger At Lae Nani Hotel Kapaa
- Outrigger Hotel Kapaa
- Outrigger Kapaa
- Kapaa Outrigger
- Lae Nani Kauai/Kapaa