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All reviews maile wing lydgate park wailua bay state park resort fee open air lobby beach mats the cottages free breakfast public beach hot tub close to the airport hotel lobby front desk staff ocean view free mai tai mai tais
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Reviewed 5 weeks ago via mobile

Very high quality and standards. Great beds. Friendly service. All is extremely clean. Rooms well noise isolated. One of the best hotels we had in the state
One cons: Free cocktails served in plastic cup. With free bugs:)

Stayed: October 2018, travelled as a couple
Thank jckv2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 3 weeks ago

Aloha!

Thank you for your review! We are happy to hear that your stay was of high quality and standards. I am sorry to hear about the bugs you experienced in your cocktails. We will work with our Food & Beverage team on eliminating that issue.

We hope to welcome you back to our Hilton Garden Inn Wailua Bay ohana very soon!

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018 via mobile

Our trip to Kauai was almost ruined when we discovered our resort had no air conditioning, no bellmen, no restaurant or bar. We called Hilton Garden and they had 5 ocean front room left, and we took 4. Our rooms were large, clean and had killer views of the ocean and sunrise. The restaurant was great for breakfast, lunch and dinner and the bar had a great happy hour and fabulous drinks. The two pools were gorgeous and also had great ocean views. Overall it was a great place and saved our trip

Stayed: October 2018, travelled with friends
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 3 weeks ago

Aloha!

We are so happy that we were able to accommodate you during your visit to the islands! I will pass along your comments to our Food & Beverage team. We hope to see you again very soon!

Mahalo!

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Reviewed October 8, 2018 via mobile

Our original room was extremely noisy because of the A/C but the staff at front desk managed to get us another room very quickly which was quiet.
The staff was always very kind and attentive so thanks to them. Special thanks to Woogie for the entertainment at the bar. :)
We expected to find more or bigger pools given that the ocean here is more for surfing than swimming.
Overall the price to value ratio was not high after all: the breakfasts were delicious but quite boring after few days. The elevator was out of order for whole 5 days (likely even after). The rating could have been four stars but for such high price there are much better places (even five-star hotels) to be found. We enjoyed ourselves nonetheless.

Stayed: October 2018, travelled as a couple
1  Thank petic2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 3 weeks ago

Aloha!

Thank you for taking the time to review our hotel! I apologize for the noise you experienced from our AC units but am happy to hear that you were able to switch rooms. I will also pass along your comments to our staff and Woogie! We are also working on breakfast specials in order to add variety to our breakfast choices and we are currently working on completing our elevator maintenance which should be completed shortly!

We hope to see you again very soon!

Mahalo!

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Reviewed October 8, 2018 via mobile

Breakfast buffets can be hit or miss. This one was a hit! Although I would skip the precooked scrambled eggs and order fresh cook to order eggs. If you’re looking for salsa it’s over by the waffle fixings.

Stayed: October 2018, travelled with family
Thank lois f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 3 weeks ago

Aloha!

Thank you for taking the time to review our hotel and for your comments regarding our breakfast buffet! We are so happy to hear that you enjoyed your meal and hope to see you again soon!

Mahalo!

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Reviewed October 6, 2018 via mobile

Hotel was very comfortable. We enjoyed our room and everyone was friendly. It’s a little dated and the hot tub was under repair. But the location is nice and the friendliness of the staff made up for it. Right on Lydgate Beach Park so that was nice. We enjoyed our nightly swims and morning sunrises at the beach. And the sunrise ceremony was very nice! Definitely take advantage of that. And the rooms were quiet with good soundproofing. Could not hear anything next to us or even the roosters in the am (but they’re fun!) without opening a door or patio. Was nice to get coolers and beach mats from the front desk for our daily needs as well. I would stay again.

Stayed: October 2018, travelled with family
Thank MoreHotelsThanHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert M, General Manager at Hilton Garden Inn Kauai Wailua Bay, responded to this reviewResponded 3 weeks ago

Aloha!

We are so happy to hear that you enjoyed your stay! Our hot tub should be repaired very soon. We are lucky to have such a great group of team members and are thrilled to hear that you enjoyed their company as much as we do!

Our sunrise ceremony is truly special, thank you for being a part of it. It is also great that you were able to enjoy the coolers and beach mats that are available to you during your stay.

We look forward to seeing you again very soon!

Mahalo!

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