We have been coming to this property since it opened after the hurricane in the 90s. It is our home away from home and have always found everyone here to be sincerely friendly and extremely helpful. We love Marriott and own 2 timeshares in Kauai and one on Oahu at Ko'olina.
For the first time ever, we experienced a curt and sarcastic person at the lobby desk for Marriott Owners. We stopped by to pick up our vacation privileges card and of course were asked about attending an owners meeting. We had to turn down the invite. We asked a quick question regarding the remodeling plan and the rep said "that's why we have owners' meetings...If I answered your question no one would ever go to the meetings and it's my job to fill those meetings." Hmmm, isn't it also her "job" to give friendly customer service? I get what she was saying but the choice of words and tone, facial expression & body language was something I had never experienced at Marriott. I hope this is amended as it is not in alignment with your philosophy.More
- Free Parking